745 Chiques Hill Road, Columbia, PA 17512
For more information about senior living options: (844) 490-3973
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The staff are dedicated and care for residents very well. The memory care unit communicates with families whenever issues arise. The staff are attentive and responsive, providing reassurance to families. Visitors are greeted by name and find residents clean, well-dressed, and well cared for. The 24/7 care makes a meaningful difference in residents' well-being. The staff's efforts shine through despite the building's age.
The facility was described as an absolute nightmare. The smell of urine was overwhelming, and rooms and patients were disheveled and dirty. Aides were busy on their cell phones rather than monitoring residents. Communication was poor and staff did not know basic patient details. A nurse supervisor misidentified the patient by name and could not clearly explain the incident. The patient suffered a fall with visible injuries, suggesting insufficient monitoring. The reviewer did not recommend the facility and even urged that it be shut down.Susquehanna Health and Wellness evokes a broad spectrum of experiences, with families and residents describing moments of genuine care alongside episodes that shake their confidence in the facility. On the positive side, several accounts emphasize that memory care for Alzheimer's patients is approached with understanding and patience. One family member stresses that the staff "knows how dementia patients are and how to handle them," and notes that the communication with families is frequent whenever there is an issue. In these stories, the memory care unit feels attentive, and the resident's room is kept clean and orderly, with remarks about the resident seeming happier and even gaining weight through what's served in the dining program. For families navigating the upheaval of dementia, such consistent communication and visible care can be a reassuring anchor.
Another supporter highlights the long-term commitment to a loved one, describing a mother who has been a resident for nearly five years. Amid the natural sadness of watching a loved one decline, this reviewer finds "immense comfort and gratitude" in the staff's dedication. The sentiment extends beyond occasional updates to a sense that the people caring for her are genuinely attentive. The perception of 24/7 care - an ongoing commitment around the clock - becomes a central source of reassurance, with gratitude expressed for the ongoing attention and support the family receives.
Even when acknowledging the facility's age, some reviewers insist that the staff's effort makes a meaningful difference. They point to strong communication, especially in challenging moments like a fall, as a bright spot. It is reassuring to know a resident is in the hands of people who are attentive, responsive, and willing to engage with families. The sense of belonging is reinforced by small, daily gestures - staff greeting a resident by name when taken outside for fresh air or a visit. The ability for families to drop by unannounced and still find their loved one clean, dressed appropriately, and well cared for is described as a powerful testament to the daily routines that keep residents looking and feeling cared for, even as other concerns like staffing shortages loom in the background for some.
There are expressions of sincere appreciation for the ongoing care, with several reviews offering heartfelt thanks for the care of both parents. Commenters describe a stable sense of trust in the facility's personnel and a belief that the staff are doing their best with what they have. When praise is paired with concrete examples - consistent cleaning, appropriate clothing, and the patient's apparent well-being - the overall tone becomes one of cautious optimism. For families trying to balance hope with the realities of aging care, these narratives provide a lens of gratitude amid the daily challenges.
Yet the facility is not without its critics, and several reviews underscore significant concerns that cannot be dismissed. A recurring theme centers on the smell of urine and other hygiene-related issues, with phrases like "smell of urine overwhelming" and observations of patients sitting in a small TV area while aides are reportedly preoccupied with their cell phones. Reported conditions include rooms and patients appearing disheveled or dirty, and critics argue that residents need routine haircuts and nail trims, with suggestions that staff should perform nails care when appropriate. The criticisms caution against delays in essential tasks and raise questions about the risk of harming or infecting residents when tasks take too long to complete. One reviewer explicitly states they would not recommend the facility, signaling a strong negative experience.
Amid the contrasting experiences, a more hopeful note arrives with a different family's message of thanks: "Thank you for taking great care of Mom and Dad. It's so nice getting to visit with them and know they are well taken care of by your staff." This sentiment captures how, for some families, the day-to-day presence of a stable, caring team can outweigh occasional logistical or environmental shortcomings, especially when it brings peace of mind about a parent's well-being.
The most detailed and emotionally charged account comes from a family member recounting a sequence of events that unfolded over 2023. They describe a series of communication gaps beginning with a call from the facility asking them to postpone a visit, followed by a tense visit on November 2 that revealed what they felt was poor approach and miscommunication from staff. The narrative continues with a troubling report of a fall on November 6, 2023, in which the mother reportedly fell "out of her wheelchair." The reviewer uncovers a cascade of concerns: misidentification of the patient (Ilvia vs Olivia), the non-verbal status of the mother, questions about primary language and the patient's ability to respond, and the tension between relying on "history" of a disease versus the current condition. They recount a series of phone calls to explain why the patient's well-being was not being monitored more closely and express frustration at seeing the patient with visible injuries when they finally arrived at the ER.
In this account, the fear and anger center on perceived neglect and insufficient vigilance, especially given the patient's tremors and the staff's ability to recognize a high fall risk. The family details multiple miscommunications and a sense that family input was not consistently integrated into care decisions. They describe the social work process as lacking empathy and coordination, culminating in a discharge request that was handled without what they felt was proper formal acknowledgment or reciprocal support. The emotional crescendo of the narrative ends with a stark declaration: a call to shut the place down, reflecting a deep-seated fear for their loved one's safety and a loss of trust that can be hard to repair.
Taken together, these accounts paint a facility that can be both a source of comfort and a source of concern. On one hand, dedicated staff, transparent attempts at communication, and the consistent presence of care - particularly for residents with memory-related challenges - provide meaningful reassurance to families and residents alike. On the other hand, systemic issues such as environmental cleanliness, timely task execution, and especially critical incidents involving falls and language barriers reveal vulnerabilities that can undermine confidence in the overall quality of care. The disparity between the praise for daily compassion and the stern critique of safety and communication highlights the delicate balance required to deliver high-quality nursing home care.
Ultimately, the narrative surrounding Susquehanna Health and Wellness is complex and deeply personal. For families considering placement, these experiences emphasize the importance of asking direct questions about fall prevention, staffing ratios, language accessibility, and accountability during emergencies. They also underscore the value of ongoing, transparent communication with the care team and the care community, especially when a loved one has specialized needs or a history of mobility and cognitive challenges. While some residents thrive under the current arrangements, others feel that more needs to be done to ensure that safety, cleanliness, and consistent, respectful communication are never compromised.
173 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Harrisburg International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Susquehanna Valley Nursing & Rehabilitation Center, located in Columbia, PA, is a premier assisted living community that provides a comfortable and enriching environment for seniors. With a wide range of amenities and care services, residents can enjoy a vibrant and fulfilling lifestyle while receiving the necessary assistance they may need.
The community offers a variety of amenities to enhance the residents' quality of life. A beauty salon is available for those who want to maintain their personal grooming needs. Cable or satellite TV is provided in each resident's room for entertainment purposes. Community-operated transportation is offered for convenient access to nearby destinations. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining where nutritious and delicious meals are served. Fitness enthusiasts can make use of the fitness room to stay active and healthy. For leisurely activities, there is a gaming room, small library, and outdoor space including gardens.
Housekeeping services ensure that the community remains clean and well-maintained at all times. Each resident's room comes fully furnished and equipped with private bathrooms for maximum comfort and privacy. Move-in coordination is provided to assist new residents in settling into their new homes seamlessly.
The community also offers various care services to support the daily needs of seniors. With 24-hour call system and supervision, residents can feel secure knowing that help is always available when needed. Trained staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medication on time while adhering to any dietary restrictions or special dietary needs like diabetes diet.
Transportation arrangements are available for non-medical purposes as well as scheduled transportation to doctors' appointments. Mental wellness programs promote emotional well-being among residents with planned activities catered towards their interests.
Residents can enjoy an engaging social life through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
The community's location offers convenience with multiple cafes, parks, pharmacies, physicians, and restaurants located nearby, allowing residents to easily access various amenities and services. With all these features combined, Susquehanna Valley Nursing & Rehabilitation Center provides a nurturing and supportive environment for seniors to thrive and maintain their independence while receiving the care they require.
Susquehanna Valley Nursing & Rehabilitation Center is located at 745 Chiques Hill Road, Columbia, PA 17512 in Lancaster County, Pennsylvania
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