745 Chiques Hill Road, Columbia, PA 17512
For more information about senior living options: (844) 490-3973
The staff take great care of residents. The facility is pleasant and goes the extra mile for residents. The memory care team communicates with families and knows how to handle dementia patients. The rooms are clean and residents seem happy and well cared for. The kitchen staff are great and the employees are well-mannered. The staff greet residents by name and visitors can drop in to see them looking clean and well cared for. The facility provides 24/7 care, which makes a meaningful difference.
The reviewer states it is a terrible place to leave any elderly family member. They describe the facility as an absolute nightmare and advise against sending loved ones there. The reviewer reports an overwhelming smell of urine, dirty rooms, and staff distracted by their cell phones, and says they would not recommend the facility. They criticize the neglect of basic grooming tasks, noting residents lack haircuts and nail trims. They allege miscommunication and safety concerns, including a fall and insufficient response. They urge others to shut the place down.This community is best suited for families seeking relentless, around-the-clock attention and a hands-on staff culture, especially when memory care support is a priority. Residents who benefit most tend to be those who value frequent staff interaction, clear lines of communication, and a programable daily rhythm that emphasizes consistent caregiving. The facility’s aging building does not erase the core reality: devoted caregivers and 24/7 coverage can deliver meaningful stability for someone living with dementia or significant care needs. Those who insist on pristine, hospital-level cleanliness every single day, flawless operational logistics, and an unassailable safety record should consider alternatives. The practical truth is that Susquehanna Valley hinges on the quality and consistency of its caregiving team, and that comes through in the day-to-day lived experience rather than cosmetic polish.
On the positive side, the strongest draw is the caliber of direct care and the frequency of caregiver contact. Families note attentive, caring staff who remember residents’ routines, moods, and preferences, with particular praise for how the memory care unit is handled and how staff respond when issues arise. Several reviewers highlight clean rooms and a responsive kitchen and dining operation, suggesting that meals and daily living activities can be well managed when staffing is steady. The ability to drop in unannounced and still find residents well-dressed and in a calm, supervised setting speaks to a culture of accountability among frontline workers. For families navigating dementia care, these touchpoints, consistent faces, dependable routines, and regular communication, can be the difference between a manageable situation and ongoing anxiety at home.
Yet, the downsides are substantial and non-negotiable for some families. Repeated, explicit reports describe pervasive cleanliness and hygiene lapses, urine odors, disheveled rooms, and neglected personal grooming tasks like haircuts and nail trimming. These are not minor gripes; they touch the resident’s dignity and comfort on a daily basis. The pace of care is another real concern: tasks can take too long, and staff appear stretched thin, which translates into delays in essential daily upkeep and assistance. More troubling still are the communication gaps that recur across accounts. In one highly critical incident, a family faced a cascade of miscommunications around a fall, care decisions, and a language- and identity- related mix-up, culminating in ER visits and a perception that the facility’s safety nets and response protocols did not function as promised. That combination, hygiene lapses paired with inconsistent, sometimes opaque communication, erodes trust and raises red flags for families with more demanding safety expectations.
The pros and cons must be weighed against each other in a practical, decision-focused way. The presence of dedicated, 24/7 caregiving and memory-care competence provides meaningful reassurance for families prioritizing stable daily supervision and dementia-specific strategies. When the staff is engaged and communication lines are open, families experience genuine peace of mind knowing a loved one is being watched over and treated with dignity. However, the repeated cleanliness concerns and documented communication failures cannot be dismissed. For some households, the positives will clearly outweigh the negatives, particularly if ongoing transparency and a strong caregiving culture can be verified through direct conversations with administrators and front-line teams. For others, the risk of persistent hygiene issues and inconsistent incident reporting will be decisive enough to push toward alternatives with more consistent housekeeping standards and stricter safety protocols.
Prospective residents and their families should approach due diligence with a concrete checklist. Arrange a tour and request to meet with the administrator and the memory care director to understand how daily tasks are allocated, what staffing ratios look like on different shifts, and how falls and urgent changes in condition are escalated and documented. Ask to review recent incident logs and quality assurance records, and request a walkthrough of living spaces and common areas to assess cleanliness on the day of the visit. Inquire about the scheduling of routine grooming, nails, and haircuts, and observe whether aides are available to perform basic grooming efficiently or whether outside contractors are needed. Finally, probe the facility’s language and cultural competency policies, fall-prevention protocols, and the process for family communication when issues arise. Concrete answers and recent performance data will be decisive given the history of both strong care signals and serious safety concerns.
In the end, Susquehanna Valley Nursing & Rehabilitation Center remains a viable option for families who prize steadfast 24/7 caregiving, a responsive memory-care approach, and a staff culture that prioritizes resident interaction. It is not a one-size-fits-all choice. For those who can tolerate occasional lapses in cleanliness and occasional hiccups in communication, the overall care delivery can create a meaningful, reassuring lived experience for a loved one. However, for households with uncompromising standards around hygiene, rapid task completion, and transparent, consistently flawless communication, alternatives should be actively explored. A candid, in-person intake, paired with a detailed review of safety procedures, housekeeping practices, and incident-handling history, will determine whether this community truly aligns with the resident’s needs and the family’s expectations.
173 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Harrisburg International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Susquehanna Valley Nursing & Rehabilitation Center, located in Columbia, PA, is a premier assisted living community that provides a comfortable and enriching environment for seniors. With a wide range of amenities and care services, residents can enjoy a vibrant and fulfilling lifestyle while receiving the necessary assistance they may need.
The community offers a variety of amenities to enhance the residents' quality of life. A beauty salon is available for those who want to maintain their personal grooming needs. Cable or satellite TV is provided in each resident's room for entertainment purposes. Community-operated transportation is offered for convenient access to nearby destinations. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining where nutritious and delicious meals are served. Fitness enthusiasts can make use of the fitness room to stay active and healthy. For leisurely activities, there is a gaming room, small library, and outdoor space including gardens.
Housekeeping services ensure that the community remains clean and well-maintained at all times. Each resident's room comes fully furnished and equipped with private bathrooms for maximum comfort and privacy. Move-in coordination is provided to assist new residents in settling into their new homes seamlessly.
The community also offers various care services to support the daily needs of seniors. With 24-hour call system and supervision, residents can feel secure knowing that help is always available when needed. Trained staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medication on time while adhering to any dietary restrictions or special dietary needs like diabetes diet.
Transportation arrangements are available for non-medical purposes as well as scheduled transportation to doctors' appointments. Mental wellness programs promote emotional well-being among residents with planned activities catered towards their interests.
Residents can enjoy an engaging social life through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
The community's location offers convenience with multiple cafes, parks, pharmacies, physicians, and restaurants located nearby, allowing residents to easily access various amenities and services. With all these features combined, Susquehanna Valley Nursing & Rehabilitation Center provides a nurturing and supportive environment for seniors to thrive and maintain their independence while receiving the care they require.
Susquehanna Valley Nursing & Rehabilitation Center is located at 745 Chiques Hill Road, Columbia, PA 17512 in Lancaster County, Pennsylvania
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