Manorcare Health Services-Allentown

Pros

• The staff is friendly and helpful, providing knowledgeable care to residents.
• Nursing care is described as excellent, with medications typically administered on time.
• Residents receive good overall care, with some positive acknowledgment of the staff's patience and caring nature.
• The facility offers various activities for residents, fostering engagement and community.
• Rooms are maintained clean, contributing to a comfortable environment.
• The food quality has improved significantly compared to previous experiences.

Cons

• The treatment provided and not provided at the facility was deemed a disgrace.
• The staff is described as disrespectful and unkempt, showing little interest in their jobs.
• A family member was left in bed for days, resulting in a pulmonary embolism due to lack of rehabilitation.
• The facility's management focuses more on their five-star rating than on resident care, leading to a snobbish attitude.
• There is poor communication from senior management, who do not take suggestions from residents seriously.
• Theft is common due to the absence of security cameras.
• Problems with unruly residents are ignored by the staff.
• Good employees have been abruptly fired and replaced with less caring staff members.
• Parking availability for visitors is insufficient.
• The rooms are overcrowded and lacking necessary amenities for comfort.

Review

The experiences shared about Cedar Crest Post Acute, recently taken over by Marquis Health Consulting Services in January 2023, reveal a mixed bag of care and service quality. While some residents have experienced positive outcomes at the facility, others recount distressing situations that highlight serious systemic issues, particularly regarding rehabilitation and overall staff engagement.

One reviewer expressed profound disappointment with the treatment their loved one received during their stay at this facility. They described the staff as disrespectful and unkempt, indicating a lack of professionalism and commitment to patient care. This neglect reportedly had severe consequences; despite being admitted for rehabilitation, the loved one was left bedridden for days, ultimately leading to a pulmonary embolism. Such a life-threatening condition points to inadequate monitoring and intervention by staff who seemed disinterested or too busy with other duties to provide essential rehabilitative care. The family's desperate attempts to remove their loved one from the facility encapsulated an already overwhelming experience fraught with unnecessary complications.

On a contrasting note, another family member who had also experienced Cedar Crest’s rehab services noted that while staff interaction was generally good, there were issues with timely personal care. Their relative required more frequent changes than provided, which reflects an ongoing concern about meeting individual patient needs adequately within shared living spaces. The facilities themselves—although functional with beds and minimal amenities such as a TV—left much to be desired in terms of comfort and personal space for recovery.

Interestingly, beyond the negative aspects highlighted by certain families, some residents reported favorable interactions with staff members. One review stated that although adjusting to life in a nursing home can be difficult emotionally, most nurses displayed knowledge and helped resolve issues readily when brought forth by concerned family members. This suggests that while experiences may vary significantly based on individual circumstances or specific caregivers at Cedar Crest Post Acute, there is still a core group of dedicated healthcare professionals working compassionately for their patients’ wellbeing.

However, areas requiring improvement were glaringly identified across various accounts; senior management appeared more focused on achieving high ratings rather than genuinely caring for residents' needs. This sentiment raises questions about prioritization within the institution's operational philosophy—whether quality care or metrics take precedence could drastically affect resident satisfaction levels over time.

Another major concern raised involves the security of residents’ belongings due to the absence of security cameras in common areas where theft is reportedly common. Such vulnerabilities contribute not only to an unsafe environment but also create discomfort among residents and their families when they cannot trust that personal items will remain secure during their stay.

Despite some positive remarks regarding clean rooms and decent food services—which ranged from acceptable to satisfactory depending on individuals’ expectations—the overarching sentiment leans heavily toward dissatisfaction with management practices and overall communication within the facility. Recommendations for improvements made by residents frequently fell on deaf ears as senior management maintained a seemingly aloof approach towards feedback aimed at enhancing residents' quality of life.

In conclusion, while Cedar Crest Post Acute has pockets of effective staffing and decent facilities that reflect well on certain employees' dedication towards patient health care, it grapples deeply with systemic issues regarding management priorities and respect for individual patient needs. In its current state—and barring significant changes—it is challenging to envision how this establishment could ever achieve true five-star status given these pervasive concerns affecting both current resident experiences as well as those looking into future admissions.

Physicians

• Pennsylvania Pain Management (0.1 miles)
• Fetzer-Clair Urology Associates (0.2 miles)
• Smile Krafters (0.2 miles)
• LVPG General, Bariatric and Trauma Surgery-1240 Cedar Crest (0.4 miles)
• Pulmonary Associates PC (0.4 miles)
• Sacred Heart Primary Care (1.1 miles)
• LVPG Internal Medicine (1.2 miles)

Pharmacies

• Cedar Care Pharmacy (0.2 miles)
• GIANT Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Wegmans (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)

Hospitals

• Lehigh Valley Hospital - Mother/Baby Unit (0.4 miles)
• LVH Pediatric Unit (0.4 miles)
• Open Heart Unit (0.4 miles)
• Lehigh Valley Hospital (0.4 miles)
• Kaysch Pavilion (0.5 miles)
• Life Care Holdings (0.9 miles)
• St Luke's Hospital (2.5 miles)

Places of Worship

• St Thomas More Catholic Church (0.9 miles)
• Bethany United Methodist Church (2 miles)
• Christ Lutheran Church (3 miles)
• Dubbs Memorial Ucc (4.1 miles)

Restaurants

• Perkins Restaurant and Bakery (1.1 miles)
• McDonald's (1.1 miles)
• Gourmet Buffet & Grill (1.2 miles)
• Carrabba's Italian Grill (1.2 miles)
• TGI Friday's (1.3 miles)
• McDonald's (1.5 miles)
• Don Juan Mex Grill & Cantina (2.1 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.5 miles)
• Panera Bread (3.4 miles)

Parks

• Cedar Creek Park (2.9 miles)
• Macungie Memorial Park (3.8 miles)
• Grange Park (4 miles)
• Church Lane Park (4.2 miles)

Theaters

• Movie Tavern Trexlertown (3.2 miles)