Pacific Gardens Care Center

Pros

• They were very pleased with the services Sapphire provided, noting that all employees were super friendly.
• They were very happy with the facility.
• The staff were described as incredible, and the nurses were very nice.
• It was a great place.
• The staff were friendly, care was improving, and they appeared to be happy, with laughter heard.
• They received the care and support they needed during their rehab stay.
• The staff at Pacific Health and Rehab were courteous and knowledgeable and kept the family informed; calls and questions were answered promptly.
• They recommended Pacific Health and Rehab without reservation, noting great care, knowledgeable staff, and excellent interpersonal skills.
• The care received at Pacific Health and Rehab greatly exceeded expectations.
• The team had excellent communication skills and were genuinely interested in the residents.
• The mother was alert and talkative and expressed happiness with the staff.
• The grandkids lifted his spirits.
• Cheryl and her team went above and beyond to make the dad's experience positive and to support the family.

Cons

• Management arrives around 9:30 before the morning meeting and spends the rest of the day in their offices before leaving around 4:00.
• The administrator is a joke who doesn't know the majority of his employees' names.
• The DNS allows staff to be verbally and physically abused by a patient and does nothing to stop it.
• Management doesn't care about staff, their well-being, or their safety.
• This place is a joke.
• The reviewer would give zero stars to the facility.
• A patient was left in bed for five days with only one physical therapy visit.
• The patient had no water, the nightstand was out of reach, and there was trash on the floor including gauze with blood.
• The patient had to wait three hours for pain medication.
• The facility was dirty and smelled, suggesting cleaning staff had been cut.

Review

The collection of reviews presents a strikingly mixed portrait of Pacific Health and Rehab, painting both bright spots of compassionate care and dark clouds of management and safety concerns. Some visitors speak of a working environment that feels chaotic, understaffed, or dismissive, especially at the administrative level. Several accounts accuse the DNS (Director of Nursing Services) of hostile behavior toward patients and a lack of teamwork or warmth within the resident care, claiming that verbal and even physical abuse from a patient has gone inadequately addressed. Complaints about administrators who arrive late for the day and are slow to learn the names of staff hint at a culture where leadership seems distant from the front-line realities of patient care. A recurring thread is a sense that staff safety, well-being, and consistent, skilled nursing attention have not always been prioritized, leaving some families uneasy about how their loved ones are treated once they are admitted.

Against this backdrop of concern, other voices report how the facility has delivered notable positive experiences, often centered around specific departments or individuals who went above and beyond. A reviewer who praised Sapphire highlighted a reassuring exception to the broader narrative: the care and service provided, especially from the physical therapy team, left a lasting impression. In particular, the Director of Physical Therapy, Alan Harris, is remembered for his willingness to assess and advocate for home safety even before discharge. He visited a patient's living space to recommend practical safety adjustments - things like removing small area rugs - that could reduce the risk of a fall once the patient returned home. This kind of proactive, patient-centered approach is described as making a meaningful difference and contributes to an overall sense that, when well-led and well-staffed, the facility can be a safe, helpful place for recovery.

Other remarks praise the personal warmth and professionalism of the nursing staff. Phrases like "incredible people" and "the nurses are so nice" capture moments when caregivers' empathy and attentiveness shine through. These accounts emphasize the everyday moments of care - the kindness of staff in routine tasks, the reassurance they provide to families, and the sense that residents are treated with dignity. In these threads, there is a strong appreciation for the human connection that a good team can offer, even if the administrative framework surrounding that care has its flaws.

But the more severe, detailed complaints about neglect and delays offer a stark counterweight. One review describes an experience where a patient - transferred for physical therapy and wound care - ended up back in the hospital after five days with only a single PT visit and without basic comforts like water at the bedside. The patient was left in bed for extended periods, with the nightstand unreachable due to distance from the wall, and trash with bloodied gauze on the floor. The reviewer details prolonged waits for pain medication, an absence of timely assistance with toileting, and a broader impression of disorganization that culminated in a harsh warning: "DO NOT SEND YOUR LOVED ONE HERE!" The same account mentions a COVID infection contracted during the stay, tying safety and infection control concerns into a broader narrative of neglect and fear for family members.

Another strong negative thread uses blunt, repetitive language to emphasize a perception of chaos and insufficient skilled nursing. Phrases like "Horrible. Chaotic. No skilled nurses" and "Do not send your loved one there!" recur in several notes, underscoring a sense that staffing levels, training, and equipment are not always aligned with the needs of residents. In these voices, the facility appears to struggle with consistency and reliability, and families feel compelled to protect their loved ones by warning others away from what they view as a dangerous environment.

Yet not all reviews converge on the same tonal pitch. A handful offer validation of a good experience, even within the same facility. One writer, who calls the place a "great" facility, says the staff are generally capable and that their mother, living with debilitating and terminal illness, receives competent care and regular updates on her condition. The sense of assurance here comes from steady, communicative staff whose work appears to be thorough and compassionate, even if it isn't universal across all shifts or departments. This perspective highlights that, for some families, the day-to-day care milieu is solid, and the emotional labor of caregiving is carried by a team that can inspire confidence when the team is functioning at its best.

There are also accounts that describe a transition period marked by organizational changes, with mixed outcomes. After a corporate transition - PacificSource selling to Sapphire - some reviewers observed a noticeable shift in service quality. Complaints about longer wait times for basic needs (like restroom assistance) and cleanliness issues (dirty conditions and odors) fed a sense that expectations had risen or not been met post-transition. A reviewer explicitly notes the contrast between the earlier period, when staff seemed more responsive, and the period after the sale, when the level of service appeared to deteriorate in some days. Others, however, still recount positive interactions and instances of care during the same timeframe, including friendly and helpful staff seen by visiting family members and a perception that, on occasion, staff remained attentive and engaged despite broader organizational challenges.

A common thread across several reviews is the importance of communication and family involvement. In the most positive testimonials, families emphasize being kept in the loop, receiving timely responses to questions, and having windows into the patient's day - even when physical visits were limited by circumstances such as COVID-19 precautions. Families recount how staff members such as Cheryl, Mike, Alex, Dylan, Megan, Gretchen, and Christine became touchpoints of reassurance, providing not only clinical care but also emotional support and transparent updates. The stories highlight how meaningful it can be when a facility earns the trust of families by maintaining open lines of communication, welcoming visitors safely, and showing consistent compassion.

In sum, the reviews present a facility with a spectrum of experiences. There are clear commendations for proactive safety planning, supportive and caring staff who build trust with families, and moments of exceptional patient-centered care. At the same time, there are serious concerns about management practices, safety, cleanliness, responsiveness, and the consistency of skilled nursing care. The contrast between praise for individual staff members and criticism of administrative and systemic issues suggests a complex reality: when leadership is engaged and operations are well-supported, residents can receive thoughtful, compassionate care; when gaps widen in staffing, safety protocols, or communications, families understandably worry and speak out strongly. Across this landscape of voices, the core takeaway is that the quality of care at Pacific Health and Rehab can be highly variable, depending on who is on shift, how well the facility is managed on any given day, and how effectively administrators and care teams work together to prioritize patient safety, dignity, and well-being.

This part of Tigard, Oregon offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, physicians' offices, and immediate care facilities nearby, access to healthcare is easily accessible. In addition, there are plenty of cafes and restaurants within a short distance, providing a variety of dining options. The presence of parks offers opportunities for outdoor recreation and relaxation, while the nearby theaters provide entertainment options. The proximity to public transportation makes getting around the area convenient, with a bus stop and MAX station nearby. Overall, this neighborhood provides a well-rounded living environment with essential services and recreational activities readily available.

Pharmacies

• Walgreens (0.1 miles)
• Mc Cann's King City Pharmacy (0.9 miles)
• Rite Aid (1.1 miles)
• Rite Aid (1.4 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Cafes

• Dutch Bros Coffee (0.2 miles)
• Starbucks (1.1 miles)
• Well & Good Coffee House (1.8 miles)
• Panera Bread (2.1 miles)
• Peet's Coffee and Tea (2.3 miles)
• Panera Bread (3 miles)
• Dutch Bros Coffee (4.6 miles)

Physicians

• Pacific Medical Group (0.5 miles)
• EyeHealth Northwest - Tigard Office (0.7 miles)
• Bridgeport Family Medicine (2 miles)
• Reflex (2 miles)
• Pediatric Associates Of The NW (2 miles)
• Providence Immediate Care (2.5 miles)
• The Portland Clinic (2.6 miles)

Transportation

• TriMet Bus Stop ID 3655 (1.3 miles)
• Beaverton Creek MAX Station (6 miles)

Parks

• Summerlake Park (1.8 miles)
• Cook Park Soccer Fields (2.2 miles)
• Tualatin Community Park (2.4 miles)
• Florence Pointe Park (3.1 miles)
• Ibach Park (3.8 miles)
• Fir Grove Park (4 miles)
• Spring Garden Park (4.8 miles)

Restaurants

• John Barleycorns (1.9 miles)
• Thirsty Lion Pub & Grill (2 miles)
• Din Tai Fung (2.1 miles)
• Applebee's (2.2 miles)
• McDonald's (2.3 miles)
• 85 Degree C Bakery Cafe (2.3 miles)
• The Cheesecake Factory (2.3 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (2.2 miles)
• Century Theater Cedarhill (5.7 miles)

Hospitals

• Legacy Meridian Park Hospital (3.5 miles)
• Sherwood Family Medicine (4 miles)

Places of Worship

• St John Fisher Church (4.9 miles)