Pacific Gardens Care Center in Tigard, OR

Pros

• The staff are all super friendly.
• The facility is a great place.
• The nurses are incredibly nice.
• The staff are passionate and caring.
• Cheryl and her team went above and beyond to provide positive care and support.
• The Pacific Health and Rehab team is courteous, knowledgeable, and keeps families informed.
• The team had excellent communication skills and genuine care for residents.
• The care was great, with knowledgeable staff and excellent interpersonal skills.
• From the front desk to Social Services, the staff are impressive and helpful.
• Debbie is a standout staff member, bringing extra care and a bright, smiling presence.
• The staff are caring and responsive.
• The director of physical therapy provided a helpful home safety evaluation.
• Sapphire's services are highly satisfactory, and all employees are friendly.

Cons

• The place is horrible.
• Management arrives late and leaves early, spending the day in their offices.
• The administrator is a joke and doesn't know most employees' names.
• The DNS allows staff to be verbally and physically abused by a patient and does nothing to stop it.
• Management doesn't care about staff, their well-being, or their safety.
• The facility left the patient in bed for five days with only one PT visit.
• The facility expected the patient to wear a diaper rather than use a bedside commode due to lack of PT approval.
• The patient had no water and family had to bring water to the bedside.
• There was trash and bloody gauze on the floor in the room.
• The patient was left in the dark for three hours and had to wait three hours for pain medication.
• Do not send your loved one here.
• Terrible, terrible care; residents are abused, medications and food stolen, and staff know nothing about medical care.

Review

Pacific Gardens Care Center in Tigard is best suited for families seeking short-term, rehab-focused care where a capable therapy team can drive functional recovery. When a resident needs post-acute rehabilitation after a fracture, surgery, or another setback, the quality of physical and occupational therapy and the engaged front-line staff can yield meaningful gains. This is not a blanket recommendation for long-term custodial care, however. The facility's overall consistency and safety profile are uneven, and that volatility matters as soon as more than a few weeks of care are contemplated.

Those who should seriously consider alternatives are families prioritizing steady, 24/7 skilled nursing coverage, predictable responses to calls, and a pristine, well-run environment. Several reviews flag concerns about leadership accessibility and accountability, with reports of inconsistent supervision and episodes that border on neglect or unsafe conditions. For residents with fragile health, cognitive impairment, or heightened need for reliable medication management and timely bedside assistance, the risk of variable care becomes a decisive factor.

On the upside, the community does produce several credible positives. When therapy teams show up consistently, residents benefit from hands-on rehabilitation and clear progress tracking, with some families praising therapists who provided practical safety recommendations and encouraging ongoing engagement. Front-line nurses and aides are frequently described as courteous and compassionate during the best shifts, and there are instances where staff communicate well with families, offering updates and involving relatives in care decisions. In those moments, the care can feel responsive, personal, and genuinely helpful.

Yet the negative threads are substantial and persistent enough to tilt the overall risk profile. Repeated accounts describe chaotic operations, insufficient staffing during critical periods, and leadership that appears distant or unresponsive. Reports of delayed or inadequate care - such as slow responses to call bells, missed treatments, or gaps in basic daily needs - contrast sharply with the best days. Cleanliness and maintenance concerns recur in several reviews, painting a picture of conditions that undermine comfort and trust. In short, the strongest care moments can be overshadowed by episodes that erode confidence in daily safety and reliability.

The practical implication for families is to enter the decision with a clear, data-driven plan. Schedule multiple visits across different days and times to observe interactions with staff and the pace of care, especially during evenings and weekends. Speak privately with front-line aides about daily routines, med passes, and response times. Request a current, written care plan, current medications, and a roster of responsible shifts so continuity can be assessed. Inspect rooms and common areas for cleanliness, odors, and maintenance issues; ask to see incident reports and the facility's process for addressing concerns. The goal is to verify that the strongest therapy and the most compassionate staffing are backed by reliable operations and accountable leadership.

In the final tally, Pacific Gardens can be a solid option for short-term rehab when a resident's needs align with a capable therapy program and stable day-to-day interactions with genuinely engaged staff. For families prioritizing consistent long-term care with rigorous oversight, predictable safety, and consistently high standards of cleanliness and medication management, alternatives in the Tigard area warrant serious consideration. The best choice hinges on matching the resident's rehab goals with a facility that demonstrates stable leadership, steady staffing, and a track record of reliable, dignity-centered care across shifts.

This part of Tigard, Oregon offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, physicians' offices, and immediate care facilities nearby, access to healthcare is easily accessible. In addition, there are plenty of cafes and restaurants within a short distance, providing a variety of dining options. The presence of parks offers opportunities for outdoor recreation and relaxation, while the nearby theaters provide entertainment options. The proximity to public transportation makes getting around the area convenient, with a bus stop and MAX station nearby. Overall, this neighborhood provides a well-rounded living environment with essential services and recreational activities readily available.

Pharmacies

• Walgreens (0.1 miles)
• Mc Cann's King City Pharmacy (0.9 miles)
• Rite Aid (1.1 miles)
• Rite Aid (1.4 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Cafes

• Dutch Bros Coffee (0.2 miles)
• Starbucks (1.1 miles)
• Well & Good Coffee House (1.8 miles)
• Panera Bread (2.1 miles)
• Peet's Coffee and Tea (2.3 miles)
• Panera Bread (3 miles)
• Dutch Bros Coffee (4.6 miles)

Physicians

• Pacific Medical Group (0.5 miles)
• EyeHealth Northwest - Tigard Office (0.7 miles)
• Bridgeport Family Medicine (2 miles)
• Reflex (2 miles)
• Pediatric Associates Of The NW (2 miles)
• Providence Immediate Care (2.5 miles)
• The Portland Clinic (2.6 miles)

Transportation

• TriMet Bus Stop ID 3655 (1.3 miles)
• Beaverton Creek MAX Station (6 miles)

Parks

• Summerlake Park (1.8 miles)
• Cook Park Soccer Fields (2.2 miles)
• Tualatin Community Park (2.4 miles)
• Florence Pointe Park (3.1 miles)
• Ibach Park (3.8 miles)
• Fir Grove Park (4 miles)
• Spring Garden Park (4.8 miles)

Restaurants

• John Barleycorns (1.9 miles)
• Thirsty Lion Pub & Grill (2 miles)
• Din Tai Fung (2.1 miles)
• Applebee's (2.2 miles)
• McDonald's (2.3 miles)
• 85 Degree C Bakery Cafe (2.3 miles)
• The Cheesecake Factory (2.3 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (2.2 miles)
• Century Theater Cedarhill (5.7 miles)

Hospitals

• Legacy Meridian Park Hospital (3.5 miles)
• Sherwood Family Medicine (4 miles)

Places of Worship

• St John Fisher Church (4.9 miles)