Marquis Care at Vermont Hills

Pros

• The staff were extremely patient and caring, with attention to gluten-free meals and individual needs.
• The reviewer would recommend Marquis to others.
• Amanda is a compassionate nurse who pays attention to patients and greets people warmly.
• Julie and Mashid made life easier by ensuring their loved one was in great hands and well cared for.
• The admissions process was a breeze, and the front desk staff were personable, kind, and helpful.
• The team pulled together during the ice storm, keeping meals and medications running smoothly with smiles.
• The grounds are peaceful and beautiful, and the food is very good with residents choosing what they want to eat.
• The staff included family in decision-making, showing respect and involvement.
• A high level of care is provided by a team of caring professionals.
• The 92-year-old dad was well taken care of during his stay.
• Amanda keeps the seasons alive with decorations and events for residents.

Cons

• A reviewer claimed the facility was filthy with poor hygiene and that call lights were ignored.
• A reviewer alleged food was subpar, often served cold or soggy, and meals could be missed or mismanaged.
• A reviewer stated that staff did not address concerns or take any action when issues were raised.
• A reviewer asserted residents were overmedicated or given the wrong medications.
• A family member claimed their loved one died there under horrible conditions and that staff did not communicate or respond appropriately.
• A reviewer said a nurse refused to provide an inhaler when needed.
• A reviewer described the facility as outdated, dirty, and having a horrible atmosphere.
• An incident was reported where a resident was dropped from a Hoyer lift, resulting in back surgery.
• A reviewer claimed CNAs were confrontational with family members when issues were raised.

Review

Marquis Vermont Hills presents a wide spectrum of experiences, and the collected reflections from families and visitors reveal a care setting that can feel like two very different places depending on who is there, when they're there, and who is providing the care. Some families describe warm, attentive, and responsive staff who go the extra mile, while others recount frustration, neglect, and safety concerns that left lasting distress. Taken together, these accounts form a complicated portrait of a facility that inspires both deep gratitude and serious alarm in equal measure.

On the positive side, there are heartfelt memories of compassionate care that made a real difference. One family's July 2025 experience with a loved one recovering from a knee injury after a fall at St. Vincent's is described as a nearly perfect rehabilitation stay. The team is praised for accommodating gluten-free meals, employing patient and caring staff, and even "thinking outside the box" to support staying for a brief period away from the rehab unit for a wedding. These moments of thoughtful, individualized attention are repeated by others who sing the praises of particular staff members who stood out for their warmth, reliability, and proactive communication. In one wholesome vignette, an aunt or mother's care is framed as "top notch," with the staff including CNAs, the head nurse, the activities director, the social worker, and even the kitchen team earning gratitude for keeping the patient safe, fed, and informed.

Other reviews emphasize the reliability and dedication of the staff during emergencies and day-to-day operations alike. A lengthy account mentions an ice storm in 2024 when the whole team pulled together to move 47 beds into the dining room and preserve meals and medications, never missing a meal or a dose, despite there being no event-book to guide them. A 92-year-old father is said to have received high-level care from a team described as thoughtful and communicative, with a particular staff member - Melanie - standing out for keeping families informed. The culinary team, maintenance staff, and administrative personnel are all highlighted in separate, glowing notices, with specific thanks given to individuals like Amanda (a nurse noted for her attentiveness and rapport with families), Julie, and Mashid for making loved ones' days easier and for ensuring that someone's stay was managed with care and grace.

Beyond occasional praise for individuals, several reviewers paint a broader picture of a facility that can feel like a well-run, peaceful community when things go smoothly. One family describes months-long appreciation for a loved one's year-long residence, pointing to the staff's respectful treatment, the serene grounds, and the opportunity for residents to choose their meals. The reviewer also notes personal involvement and inclusion of family members in decisions, even from out of state, underscoring a sense of partnership between the facility and families.

However, a substantial portion of the feedback is distressing and specific about failures in care. Some reviewers report dramatic lapses in basic hygiene and safety, such as a lack of showers performed by female staff, misplacement of personal food, and concerns that were allegedly never addressed. There are grave allegations that a resident contracted a tapeworm, a condition described as potentially life-threatening given the risks of associated infections. In several accounts, families claim that call lights were ignored, meals were missed or served cold, and the overall environment was dirty and poorly maintained. One reviewer goes so far as to say they would give zero stars if possible and warns others not to bring their loved ones there.

The most devastating entries recount the deaths of family members who felt abandoned or inadequately supported in their final days. A daughter describes her sister dying there in September 2024 while she believes care was lacking - lights left on overnight, no one answering call lights, a mean CNA, groceries discarded, and laundry not properly handled, with family members needing to intervene repeatedly. The family says they were told care was always available, but their experience tells a different story, and they are considering formal complaints to state authorities and an ombudsman. Other accounts echo similar concerns about a perceived lack of adequate training, insufficient response to incidents, and a general sentiment that the facility's priorities did not align with residents' well-being.

Against these serious concerns, there is also testimony about how things can go very well when the team is aligned around a patient's needs and a family's peace of mind. Some reviews emphasize quick admissions processes, responsive and helpful front desk staff, and the dedication of caregivers who show up with consistency and warmth. The stories about Amanda - the nurse who is described as mindful and consistently courteous - underscore how a single patient-facing staff member can transform the day for a resident and their loved ones. The same appreciation appears for Mashid and Julie, who are credited with making life easier for families during stressful times and for helping navigate the practicalities of care and transition.

Ultimately, the collection of narratives leaves readers with a nuanced impression: Marquis Vermont Hills can be a place of genuine care and meaningful support, especially when staff members go above and beyond and when families feel heard and involved. At the same time, it is a setting where critical failures - whether in hygiene, safety protocols, medication management, or timely response to needs - can have severe consequences for residents and their families. The experiences span a broad spectrum, from deeply moving demonstrations of compassion to sharp warnings about neglect, with both kinds of stories carrying weight for anyone considering care for a loved one at this facility. For families seeking placement, these accounts suggest the importance of asking pointed questions about staff ratios, hygiene practices, medication safety, emergency readiness, and how the facility involves families in decision-making and care planning.

This part of Portland, Oregon, offers a variety of amenities that may appeal to seniors looking for a convenient and bustling neighborhood. With several pharmacies nearby such as Rite Aid and Walgreens, accessing essential medications and healthcare services is easily achievable. Additionally, there are numerous restaurants serving various cuisines like Mandarin Palace and Chick-Fil-A for dining options. The area also boasts several parks such as Albert Kelly Park and Washington Park, providing opportunities for outdoor recreation and relaxation. For medical care, Legacy Medical Group-Raleigh Hills and other physician offices are located within a short distance. Public transportation options like the Sunset Transit Center and TriMet bus stops make navigating the city stress-free. Overall, this part of Portland offers a vibrant community with diverse offerings for senior residents to enjoy their retirement years in comfort and convenience.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (0.8 miles)
• Stone Age Farmacy PDX (1.9 miles)
• Walgreens (2 miles)
• Fred Meyer Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• QFC Pharmacy (2.6 miles)

Places of Worship

• St John Fisher Church (0.7 miles)

Restaurants

• Old Market Pub & Brewery (1.1 miles)
• Mandarin Palace (1.8 miles)
• Wendy's (2 miles)
• Uwajimaya (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Bannings Restaurant & Pie House (2.7 miles)
• 85 Degree C Bakery Cafe (2.9 miles)

Physicians

• Legacy Medical Group-Raleigh Hills (1.3 miles)
• The Portland Clinic (2.6 miles)
• Marshall, Katharine Providence Medical Group Saint Vincent (2.7 miles)
• Reflex (3 miles)
• Pediatric Associates Of The NW (3.3 miles)
• Virginia Garcia Memorial Health Center (3.6 miles)
• One Medical (3.7 miles)

Parks

• Albert Kelly Park (1.4 miles)
• Spring Garden Park (1.8 miles)
• Florence Pointe Park (1.9 miles)
• Terwilliger Playground (2.7 miles)
• Washington Park (3.5 miles)
• Fir Grove Park (3.6 miles)
• Sellwood Riverfront Park (3.7 miles)

Cafes

• Starbucks (2.5 miles)
• Panera Bread (3 miles)
• Well & Good Coffee House (3.6 miles)
• King's Hookah Lounge (3.8 miles)
• Coava Coffee Roasters (4.4 miles)
• Dutch Bros Coffee (4.8 miles)
• Dutch Bros Coffee (4.8 miles)

Hospitals

• Doernbecher Children's Hospital (2.8 miles)
• Shriners Hospitals For Children (2.8 miles)
• Portland VA Medical Center (2.8 miles)
• Legacy Good Samaritan Medical Center (4 miles)

Transportation

• Sunset Transit Center (3 miles)
• TriMet Bus Stop ID 3655 (3.7 miles)
• Amtrak (4.5 miles)
• Beaverton Creek MAX Station (4.8 miles)

Theaters

• Century Theater Cedarhill (3.8 miles)
• Regal Pioneer Place (3.9 miles)