Marquis Care at Vermont Hills in Portland, OR

Pros

• The staff met every need and frequently checked pain levels to ensure the patient was well cared for.
• The team works well together, and the employees seem happy to work there.
• The staff are extremely patient and caring, with gluten-free meals and thoughtful accommodations for personal needs.
• The care team provides a high level of care from compassionate professionals.
• The facility is very clean, and the staff are friendly and helpful.
• Amanda does an incredible job at keeping the seasons alive and engaging the residents.
• Julie and Mashid made the family's lives easier and ensured their loved one was in great hands.
• The staff included family in decision-making and communicated effectively.
• The team pulled together during crises, keeping meals and medications flowing with smiles.
• The facility is highly recommended by families for both short-term and long-term care.

Cons

• The RCM is unapproachable, with horrific communication skills, and does not listen to patients or their caregivers.
• The facility is dirty and poorly maintained, with reported hygiene issues and subpar, often cold meals.
• Medications are not properly transferred at discharge, and pain prescriptions are not renewed.
• Staff ignore call lights and provide minimal care, with some nurses refusing essential treatments.
• A resident contracted a tapeworm, suggesting serious sanitation and care concerns.
• Some reviewers state, in strong terms, not to use the facility due to neglect and unsafe conditions.

Review

Marquis Care at Vermont Hills is best suited for seniors who are coming out of a hospital stay or orthopedic surgery and need focused rehabilitation, paired with families who value a highly engaged, team-oriented staff. The facility tends to shine when a short-term recovery plan is in play, with an emphasis on pain assessment, mobility progress, and flexible coordination around medical and therapy needs. For loved ones who can benefit from a supportive rehab milieu but also appreciate staff who will go the extra mile to accommodate family involvement, such as arranging a discreet departure for a wedding or other short-term outings, this community can deliver meaningful gains. In short, this is a practical pick for recovery-focused care where the principal goal is moving a resident toward independence again, rather than serving as a long-run residence with constant custodial needs.

The strongest positives center on rehab performance and the culture of care among many frontline staff. Reviews repeatedly praise the rehab team as capable, motivated, and cohesive, with therapists and aides who show up consistently and push for real progress. When successful discharge planning occurs, families note that staff communicate and coordinate well, and that the care approach feels personal rather than bureaucratic. There is also recognition of a warm, community-oriented atmosphere in day-to-day life: decorations, activity programming, and staff who remember names and brighten residents’ days. In emergencies or difficult moments, like weather storms, the team has demonstrated an ability to improvise, preserve meals and meds, and keep residents settled, which speaks to a practical trust families place in them during crises.

Yet the landscape is not uniformly positive, and the most consequential concerns tend to cluster around care quality consistency and governance. Several reviews describe troubling gaps in communication, especially between care coordinators and families, and in some cases with the nursing team. Discharge processes and medication handoffs appear inconsistent, with accounts of missing prescriptions or delayed updates about a resident’s status. Hygiene and daily living standards also surface as volatile factors: at times the facility is praised for cleanliness and attentiveness, while at other times families report delays in showers, mislaid meals, or environments that feel outdated. The disparity among experiences is real enough that potential residents must weigh the risk of uneven day-to-day care against the rehab strengths.

Because of that variability, it is prudent for families to consider alternatives if certain non-negotiables exist. Those with high expectations for daily, meticulous custodial care, especially for residents with advanced dementia, significant incontinence, or high fall risk, may find the inconsistencies unsettling. Several reviews highlight situations where call lights were left unanswered or where basic routines (bathing, toileting assistance, timely medication administration) did not occur as expected. For families prioritizing pristine hygiene, consistent housekeeping, or a consistently calm environment free from operational glitches, other local options may present a lower risk profile. Even with strong rehab outcomes, the potential for fluctuating daily care quality makes alternatives worth comparing.

Despite the concerns, the pros can meaningfully offset the cons for the right person. The rehab capabilities, combined with a genuinely caring staff, offer a pathway to meaningful recovery and a smoother transition back to independent living. Family members repeatedly emphasize the value of being kept in the loop, and when the staff meets expectations in this regard, it can tilt the decision toward Marquis Vermont Hills, particularly for short-term stays. The capacity to mobilize resources quickly during emergencies, and the visible commitment of several individual caregivers who go beyond the call, add credibility to a facility that otherwise shows a mixed outcomes picture. In other words, for residents who can benefit from a robust rehab program and who tolerate some variability in routine care, the upside is substantial enough to merit serious consideration.

For families weighing the choice, a practical course is clear. If rehabilitation is the primary objective and a warm, responsive team is valued, Marquis Vermont Hills stands as a credible option, provided there is a disciplined due diligence around daily care standards. If long-term custodial care with consistently excellent hygiene, rigorous infection control, and flawless coordination is non-negotiable, it pays to survey alternatives in the Portland area and compare them against the rehab strengths here. When touring, push for transparent timelines on medication handoffs, request to observe a shift handover between nurses, and evaluate the call-light response times firsthand. Inspect the living areas for cleanliness and order, ask about room turnover and laundry processes, and seek out recent references from families who have firsthand experience with ongoing care, not just rehab episodes. In parallel, verify state compliance records and ask about staffing ratios during peak hours.

The bottom line is about alignment with needs. Marquis Care at Vermont Hills offers a solid rehab-focused option anchored by a dedicated, if imperfect, caregiving culture. It rewards families who can tolerate some inconsistency in daily operations in exchange for strong therapy outcomes and a staff ethic that often feels personal and attentive. For those whose priority is consistently flawless daily care, or whose loved one requires unwavering hygiene standards and transparent, seamless administrative follow-through, alternatives should be explored with a similar level of scrutiny. In either case, the decisive factor will be the resident’s primary goals: short-term recovery and mobility gains, or steady, long-term custodial support.

This part of Portland, Oregon, offers a variety of amenities that may appeal to seniors looking for a convenient and bustling neighborhood. With several pharmacies nearby such as Rite Aid and Walgreens, accessing essential medications and healthcare services is easily achievable. Additionally, there are numerous restaurants serving various cuisines like Mandarin Palace and Chick-Fil-A for dining options. The area also boasts several parks such as Albert Kelly Park and Washington Park, providing opportunities for outdoor recreation and relaxation. For medical care, Legacy Medical Group-Raleigh Hills and other physician offices are located within a short distance. Public transportation options like the Sunset Transit Center and TriMet bus stops make navigating the city stress-free. Overall, this part of Portland offers a vibrant community with diverse offerings for senior residents to enjoy their retirement years in comfort and convenience.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (0.8 miles)
• Stone Age Farmacy PDX (1.9 miles)
• Walgreens (2 miles)
• Fred Meyer Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• QFC Pharmacy (2.6 miles)

Places of Worship

• St John Fisher Church (0.7 miles)

Restaurants

• Old Market Pub & Brewery (1.1 miles)
• Mandarin Palace (1.8 miles)
• Wendy's (2 miles)
• Uwajimaya (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Bannings Restaurant & Pie House (2.7 miles)
• 85 Degree C Bakery Cafe (2.9 miles)

Physicians

• Legacy Medical Group-Raleigh Hills (1.3 miles)
• The Portland Clinic (2.6 miles)
• Marshall, Katharine Providence Medical Group Saint Vincent (2.7 miles)
• Reflex (3 miles)
• Pediatric Associates Of The NW (3.3 miles)
• Virginia Garcia Memorial Health Center (3.6 miles)
• One Medical (3.7 miles)

Parks

• Albert Kelly Park (1.4 miles)
• Spring Garden Park (1.8 miles)
• Florence Pointe Park (1.9 miles)
• Terwilliger Playground (2.7 miles)
• Washington Park (3.5 miles)
• Fir Grove Park (3.6 miles)
• Sellwood Riverfront Park (3.7 miles)

Cafes

• Starbucks (2.5 miles)
• Panera Bread (3 miles)
• Well & Good Coffee House (3.6 miles)
• King's Hookah Lounge (3.8 miles)
• Coava Coffee Roasters (4.4 miles)
• Dutch Bros Coffee (4.8 miles)
• Dutch Bros Coffee (4.8 miles)

Hospitals

• Doernbecher Children's Hospital (2.8 miles)
• Shriners Hospitals For Children (2.8 miles)
• Portland VA Medical Center (2.8 miles)
• Legacy Good Samaritan Medical Center (4 miles)

Transportation

• Sunset Transit Center (3 miles)
• TriMet Bus Stop ID 3655 (3.7 miles)
• Amtrak (4.5 miles)
• Beaverton Creek MAX Station (4.8 miles)

Theaters

• Century Theater Cedarhill (3.8 miles)
• Regal Pioneer Place (3.9 miles)