Chehalem Health & Rehab Center
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1900 East Fulton Street, Newberg, OR 97132
For more information about senior living options: (844) 490-3973
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Across the collection of experiences shared, there is a clear thread of warmth and care mixed with serious concerns about consistency and communication. Several commenters highlight how certain staff members go above and beyond to make residents feel at home. Ashley and Jacqueline, in particular, stand out for their genuine kindness: one note thanks Jacqueline, the Activities Director, for always checking in and making the writer feel valued rather than a burden, and others describe how the overall atmosphere is lifted by attentive, considerate coworkers. These voices emphasize that when the team shows up with empathy and consistency, the building can feel like a place of belonging.
Yet there are equally strong voices that recount troubling gaps in care and communication. A family recounts their uncle's experience, detailing distressing moments when he was left sitting on a toilet chair for extended periods and when call responses routinely took more than half an hour. They point out that therapy staff, particularly in physical therapy, were a bright spot, but they caution that the overall care experience was marred by long delays and a sense that basic needs were not being met in a timely manner. Another deeply frustrated account describes a grandmother who could not be reached, rude interaction with a phone operator, and a facility with only two cordless phones for residents to contact families - feedback that underscores perceived systemic issues, including how management changes have been framed by some reviewers.
There is also a positive counterpoint about progress and collaboration. A family describes a husband's transfer after ICU and a lengthy hospital stay, noting remarkable progress in multiple therapies and a staff atmosphere that remains cheerful and responsive. This account highlights how important clear communication and accessibility to caregivers can be when families are navigating difficult medical decisions. The same narrative praises the willingness of staff to answer questions and support a family through challenging times, reinforcing the idea that quality care often hinges on the day-to-day interactions between residents, families, and a responsive team.
The presence and impact of dedicated staff run through several appreciations, including explicit commendations for Jackie, the Activities Director. One message thanks an Activities Director for her exceptional dedication, noting that she consistently checked in to ensure needs were met and that her kindness and professionalism would be missed as families transition to different facilities. This appreciation is echoed by others who mention the same role as a key source of stability and comfort for families navigating transitions, decisions, and daily routines in the facility.
Beyond Jackie, a broader chorus of praise highlights a number of individuals who contribute to a positive environment. April, who helped facilitate moves here, receives gratitude for her role in ensuring a smooth transition. Ronnie in the kitchen, Esme as a superb bath aide, Bobbi as the resident care manager, and Mary as an activities director are repeatedly cited as examples of dependable, attentive staff. Reviewers describe never feeling neglected, with quick responses to call lights and a general sense of care that extends to both medical and personal needs. Several families recount moves from other places, including a grandma transferred from Washington, with remarks about a welcoming, kind staff and a facility that feels well-kept and organized.
There is also energy around a shifting management landscape. Some reviewers celebrate new ownership and improvements, with phrases like "NEW MANAGEMENT" and "new ownership has been great," noting remodels and an overall brighter environment. Others counterbalance that optimism with caution, pointing to more negative assessments that emphasize neglect, inattentiveness, and inconsistent care, including reports of long nurse response times, recurrent cold rooms, and limited opportunities for a decent shower schedule. A few reviews even speculate that five-star praise may come from staff or friends of staff, illustrating the complexity of interpreting feedback in a facility undergoing change.
In the most emotionally charged anecdotes, residents' and families' experiences around end-of-life care are depicted with heartbreak and frustration. One account describes a friend on hospice who faced removal from a deathbed visit group, miscommunication around last wishes, and a sense that medical staff did not honor a dignified farewell. Others recount nurses who were rude or dismissive at critical moments, contributing to a perception that some days were deeply difficult and emotionally draining for families who simply sought compassionate, respectful presence in a loved one's final hours.
Taken together, the stories paint a facility that can be a place of genuine care and warmth when the right people are present and attentive, but that also struggles with consistency, communication, and responsiveness across departments and shifts. The voices repeatedly highlight individuals who make a meaningful difference - Jacqueline, April, Mary, Esme, Ronnie, Bobbi, Ashtyn - and praise the facility's beauty and potential. At the same time, recurring concerns about long wait times, limited means of communication for families, and fraught experiences during critical moments underscore the ongoing challenge of delivering uniformly high-quality care. As the management team continues to evolve, these narratives suggest a need for continued focus on reliable responsiveness, respectful communication, and preserving the compassionate, person-centered care that many families describe as the heart of the place.
Chehalem Health & Rehab Center in Newberg, OR is a well-appointed and comfortable assisted living community that offers a wide range of amenities and care services to ensure the health and happiness of its residents. The center features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for outings and appointments, and there is a computer center for residents to stay connected online.
The dining room serves delicious meals in a restaurant-style setting, with special dietary restrictions accommodated. For recreation and exercise, there is a fitness room, gaming room, small library, and outdoor space for enjoying the fresh air. The wellness center offers various programs to promote mental wellbeing.
Residents at Chehalem Health & Rehab Center receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure comprehensive care. Medication management is provided to ensure residents take their medications as prescribed.
The community arranges transportation for regular needs as well as medical appointments. Concierge services are available for additional convenience, and planned day trips and resident-run activities keep residents active and engaged. Scheduled daily activities provide further opportunities for socialization.
Chehalem Health & Rehab Center is conveniently located near several amenities including cafes, parks, pharmacies, restaurants, theaters, and hospitals. With its array of amenities and care services tailored to individual needs, this assisted living community provides a supportive environment where residents can live comfortably while receiving the assistance they require.
Chehalem Health & Rehab Center is located at 1900 East Fulton Street, Newberg, OR 97132 in Yamhill County, Oregon
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