Avamere At Three Fountains in Medford, OR
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Avamere At Three Fountains is a nursing home community in Medford, OR.
Information last verified:
835 Crater Lake Avenue, Medford, OR 97504
For more information about senior living options: (866) 208-4318
Avamere Three Fountains was an amazing experience. The staff at Avamere Three Fountains are amazing and provide great care. The care provided was of very high quality, with staff who were caring, compassionate, friendly, and respectful. Meals were tasty and satisfying, with menu choices at each meal and snacks available. The facility was clean, fresh, and well maintained. Families visiting Avamere at Three Fountains were complimentary, noting how friendly the staff were and that there was no strong disinfectant odor. The CNAs and nurses are superb. The food is excellent.
The facility is described as not equipped to handle the elderly or seriously ill, and unable to recognize when a patient is dying. The reviews allege neglect that contributed to a loved one’s death. The discharge process is described as unsafe and poorly communicated. The staff are characterized as rude and under-staffed, with critical items like hearing aids and clothes going missing. Management is criticized for broken promises, poor leadership, and cynical corporate blame. The building is described as dirty and unsanitary, with odors of urine. There are reports of theft from patient rooms and mismanagement of belongings. Food quality is criticized as poor, sometimes served cold or in unacceptable conditions. There are accusations of retaliation against those who complain and a perception that concerns are ignored.Avamere At Three Fountains in Medford is best suited for families seeking short-term rehabilitation with a clear emphasis on functioning again, where therapy is integrated with nursing care and staff are frequently described as caring, responsive, and genuinely engaged in the resident’s progress. The community shines when the priority is to restore mobility, rebuild independence, and return a loved one home or to a less intense setting. Those who need consistent, long-term oversight, reliable administrative discipline, and rigorous safeguarding of belongings may want to consider alternatives. Families should expect strong frontline warmth and practical therapy, but recognize this is a facility that carries a wide range of experiences beyond the glossy first impression.
On the upside, the strongest, most consistent themes point to high-quality bedside care from dedicated CNAs and nurses, and therapy teams that tailor plans to real-world needs. Families repeatedly note prompt assistance calls, compassionate and respectful treatment, and a therapy program that emphasizes practical gains in function. The environment often earns praise for cleanliness, fresh appearance, and food quality, with many visitors reporting pleasant places to sit and visit. When staff are on point, residents feel supported, and families observe meaningful progress in daily living tasks. In short, for rehab-and-recovery moments, the care team can be excellent, and the setting is generally welcoming.
Yet the drawn-out reality for many families is starkly complicated by significant negatives that recur across multiple accounts. Chronic under-staffing and inconsistent coverage are repeatedly cited, leading to slow response times, missed cues, and unsettled care rhythms. There are grave concerns about discharge practices, sometimes described as unsafe or mismanaged, and a subset of reviews allege neglect or mistreatment. Instances of lost clothing, hearing aids, or other belongings surface repeatedly, eroding trust and amplifying anxiety for families navigating transitions. Billing and insurance communication can be opaque, with troubling anecdotes about charges tied to longer stays or AMA decisions. Management turnover and variable leadership responses further color the experience, making accountability feel episodic rather than systemic.
These pros do not disappear in light of the cons, but they can offset risk when rehabilitation is the explicit objective and when frontline caregivers are empowered and supported. The most credible positives, genuine, personable care from aides and nurses; a therapy program that yields tangible functional gains; clean facilities and good meals, remain meaningful, especially for residents who respond well to consistent hands-on support and goal-driven therapy. Families that can closely monitor daily care and maintain open channels with staff often see a workable balance where progress is achieved even amid procedural flaws. The question becomes whether the hope of strong rehab outcomes outweighs the likelihood of staffing gaps and administrative friction.
Decision makers should pursue concrete, non-ambiguous assurances before committing. Inquire about current staffing ratios on each shift and the stability of supervisory leadership; press for direct, ongoing access to front-line caregivers and to the person coordinating therapy and medical management. Obtain a clear, written rehabilitation plan with an anticipated length of stay and criteria for discharge, and verify the process for handling changes if care needs shift. Review the most recent state survey results and any open complaints, paying close attention to safety, medication administration practices, and incident reporting. Ask for a transparent explanation of any past incidents involving belongings, clothes, or other critical items, and establish a trusted communication plan with the administrator, social workers, and family liaisons.
The bottom line is clear: Avamere Three Fountains offers legitimate strengths in rehab-focused care and a staff culture that can feel exceptionally caring, but the facility also carries notable, persistent concerns about staffing, safety, and administrative handling. For families prioritizing consistent, dependable long-term care, or those without the bandwidth to vigilantly oversee daily operations, alternatives may be the wiser course. If choosing this community, enter with a plan: tour multiple times, interview frontline staff, review latest quality and safety records, and secure explicit expectations around communication, incident handling, and discharge readiness. The right decision will hinge on whether the anticipated rehab gains and the presence of genuinely compassionate day-to-day care can withstand the realities of staffing variability and governance challenges.
117 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Rogue Valley International (3 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical)
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical) Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesAvamere At Three Fountains in Medford, OR is a remarkable assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can indulge in pampering treatments, and each apartment is equipped with cable or satellite TV for entertainment.
Residents at Avamere At Three Fountains also have access to community-operated transportation for easy mobility. A computer center is available for those who wish to stay connected digitally, while a small library provides a cozy space for reading and relaxation. The fitness room allows residents to stay active and maintain their physical health, while the gaming room offers opportunities for fun and social interaction.
The outdoor space at Avamere At Three Fountains includes a beautiful garden where residents can enjoy fresh air and nature. Housekeeping services are provided to maintain cleanliness and tidiness within the community, giving residents more time to focus on the things they love. Each apartment features private bathrooms, ensuring privacy and convenience.
Restaurant-style dining is offered at the community's dining room, providing delicious and nutritious meals prepared by skilled chefs. Special dietary restrictions are accommodated to cater to individual needs. In addition to regular dining options, assistance with meal preparation and service is available if needed.
Avamere At Three Fountains also prioritizes the well-being of its residents through various care services. A 24-hour call system ensures that assistance is just a button away whenever needed, while 24-hour supervision provides peace of mind for both residents and their families.
The dedicated staff at Avamere At Three Fountains provide assistance with daily activities such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure comprehensive care for all residents. Medication management is available to ensure medication schedules are adhered to properly.
The community places emphasis on mental wellness with its mental wellness program designed to support emotional well-being. Transportation arrangements are made for both non-medical needs and medical appointments, making it easy for residents to travel as needed.
Residents of Avamere At Three Fountains can also enjoy a variety of activities. Concierge services are available to assist with any needs or inquiries, while fitness programs promote active lifestyles. Planned day trips and daily activities organized by staff offer opportunities for residents to engage socially and pursue their interests.
Located conveniently in Medford, OR, Avamere At Three Fountains benefits from its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and theaters. This ensures that residents have easy access to amenities and services within the surrounding community.
Avamere At Three Fountains provides a warm and supportive environment where seniors can thrive while receiving the care they need.
Avamere At Three Fountains is located at 835 Crater Lake Avenue, Medford, OR 97504 in Jackson County, Oregon
Avamere At Three Fountains on seniors.fyi includes 20 photos including images showing interior, healthcare, lighting, decor, windows, exercise equipment, dining, bedroom, and more.
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Interior
Decor
Living Room
Architecture
Bedroom
Windows
Dining
Lighting
Television
Cabinets
Exercise Equipment
Office
Healthcare
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