Horton Plaza

Pros

• The facility at Horton Plaza is very clean, and the staff members are wonderful.
• Residents are welcoming and friendly, making new arrivals feel at home from day one.
• Maintenance staff are helpful and accommodating, assisting residents with furniture deliveries and setup.
• The community offers a good variety of meals and excellent activities for residents to enjoy.
• Horton Plaza has shown a commitment to making upgrades based on resident feedback.
• Many residents appreciate the comfort of their apartments, which are well-equipped with amenities.
• Social activities and events are frequent, providing plenty of opportunities for engagement among residents.

Cons

• The management at Horton Plaza is perceived as retaliatory and uncaring towards residents' care, particularly when faced with negative feedback.
• The facility has a reputation for being unwelcoming to family members, leading to awkward and distressing experiences during visits.
• Some rooms and facilities are in need of upgrades and maintenance, which detracts from the overall quality of living.
• Residents feel that their voices and concerns are not taken seriously, leading to dissatisfaction with management's responsiveness to issues.
• There are concerns about how staff treats both guests and residents, raising fears about the level of care provided when no one is watching.
• The facility's policies regarding guests may create an unfriendly atmosphere for families considering resident placement.

Review

Horton Plaza has elicited a variety of evaluations from residents and their families, showcasing a spectrum of experiences that highlight both commendable aspects and troubling issues within this facility. On one hand, some residents and relatives express deep appreciation for the quality of life at Horton Plaza, particularly emphasizing the welcoming environment and attentive staff. For instance, one review notes that upon her arrival, new residents are greeted warmly, with neighbors making an effort to introduce themselves throughout the day. This sense of community seems to foster comfort among residents, as evidenced by another resident's contentment regarding cleanliness and the provision of meals and activities.

The positive sentiments extend toward the support staff as well. A family member shared a story of how maintenance personnel assisted in setting up furniture deliveries and personal touches like hanging pictures to help create a homelike atmosphere. Additionally, there’s an acknowledgment that both independent living residents and those in the assisted living wing receive equal care and attention from staff members. The reviews highlight that Horton Plaza makes efforts to accommodate individual needs—an aspect valued by many families seeking a supportive space for their loved ones.

However, not all experiences align with this favorable narrative. Several other reviewers recount distressing situations involving management decisions that they believe compromise resident care. A notable incident involved family advocates being denied access to their friend—who they act as power of attorney for—following negative feedback provided about the facility. These individuals expressed concern over retaliatory actions taken by management after they wrote critical reviews online, describing it as unprofessional behavior that reflects poorly on the facility's commitment to resident welfare.

The stories told by these families underscore a worrying lack of effective communication between management and caregivers at Horton Plaza. Instead of addressing grievances directly or facilitating meetings to discuss concerns, it appears that punitive measures were enacted without consideration for the relationships formed with residents—or their needs during times when they require oversight due to health issues. In one instance mentioned in multiple reviews, caregivers were advised by management to take their sick friend out during COVID-19 restrictions for interviews with potential caregivers instead of providing assistance in finding appropriate support resources within the facility itself.

Furthermore, interactions experienced during scheduled events have also raised alarms about how guests are treated at Horton Plaza. One family described an incident at an event where children were unexpectedly unwelcome despite prior confirmation that they could attend—a miscommunication that led to awkwardness and embarrassment among guests. This raises questions about whether visiting families feel valued or supported when engaging with management or staff members.

Despite these mixed accounts revolving around resident care and guest interactions, several individuals still praise specific elements like comfortable apartments equipped with personal amenities and active social programming offered within the facility itself—claiming it is potentially one of the better retirement communities within Jackson County. Reviewers indicated satisfaction with food offerings alongside ample opportunities for leisure activities such as trips, movies, lectures, which undeniably contribute positively toward enhancing quality life standards.

The reviews collectively reveal a complex picture: while some appreciate Horton Plaza for its warm atmosphere filled with caring staff who prioritize engagement among residents through social activities; others voice severe discontent regarding bureaucratic practices that seem dismissive towards involved families advocating for proper care solutions amid serious health challenges facing their loved ones residing in this community. As with any long-term care facility decision-making process should involve thorough research from prospective families weighing all perspectives before entrusting someone dear into such environments.

This part of Medford, Oregon offers a variety of amenities that may be appealing to seniors looking for a convenient and bustling neighborhood. With a range of dining options such as Erawan Thai Cuisine, Jimmy John's, and Punky's Diner and Pies in close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including Wellness Compounding Pharmacy and Rite Aid for easy access to medications. For outdoor leisure activities, parks like Donahue Frohnmeyer Park and Hawthorne Park provide opportunities for relaxation and exercise. Places of worship such as Westminster Presbyterian Church and Sacred Heart Catholic Church cater to spiritual needs. Public transportation options like U-Haul Storage of Rogue Valley and Hertz Rent A Car offer convenience for those who may not drive. Overall, this area presents a vibrant and accessible community for seniors looking to settle in Medford.

Restaurants

• Erawan Thai Cuisine (0.1 miles)
• Jimmy John's (0.4 miles)
• Punky's Diner and Pies (0.5 miles)
• Ahuva Bagel Co. (0.6 miles)
• Wendy's (0.7 miles)
• Taco Bell (0.8 miles)
• Subway (0.9 miles)

Physicians

• Keith R Berg DMD (0.2 miles)
• Providence Medford Medical Center (0.2 miles)
• Savage James James D Savage DDS Medford (0.3 miles)
• Southern Oregon Orthopedics Phys & Surs (0.4 miles)
• Noel Lesley Infusion Center at Providence Southern Oregon Cancer Center (0.4 miles)
• Diabetes & Endocrinology Clinic (0.5 miles)
• Pain Specialists of Southern Oregon (0.5 miles)

Pharmacies

• Wellness Compounding Pharmacy (0.2 miles)
• Rite Aid (0.5 miles)
• Mother Earth Medicines (1 miles)
• Oregon Farmacy (1.1 miles)
• Fred Meyer Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Fred Meyer Pharmacy (1.6 miles)

Theaters

• Cinemark Tinseltown USA (0.6 miles)

Parks

• Donahue Frohnmeyer Park (0.6 miles)
• Hawthorne Park (0.8 miles)
• Holmes Park (1.4 miles)
• Railroad Park (1.4 miles)
• Cedar Links Park (1.6 miles)

Cafes

• Forage Coffee (0.8 miles)
• Dutch Bros Coffee (0.9 miles)
• Noonie's Boba Tea (1.1 miles)
• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.5 miles)

Places of Worship

• Westminster Presbyterian Church (1 miles)
• Sacred Heart Catholic Church (1.5 miles)

Transportation

• U-Haul Storage of Rogue Valley (1.7 miles)
• Hertz Rent A Car (1.7 miles)