Regency Hermiston Nursing & Rehab Center
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970 West Juniper Avenue, Hermiston, OR 97838
For more information about senior living options: (844) 490-3973
The aides are genuine and trusted by residents. Residents are treated with the utmost respect by most staff. The facility is clean and has an amazing team handling cleaning needs; the team is quick and thorough. The food is well-seasoned with decent portions and daily variety, with snacks available and dietary needs well managed. Melissa is incredible and handles her duties with a smile. Maintenance staff respond quickly and keep the facility running smoothly. The Activities Department offers engaging daily options and adheres to safety protocols. The Therapy Department and therapists display professionalism and aid in healing. The nurses are friendly, professional, and quick to attend to residents' needs. CNAs are incredible and perform many tasks with a positive attitude. Regency staff feel like family to residents and continue to check up after discharge. Regency Hermiston is appreciated for care and support.
The reviewer states the facility is dirty and that staff sit around on their phones while patients are neglected. The reviewer notes call lights are answered slowly and it's hard to reach staff by phone, leading to safety concerns and repeated falls. The reviewer claims a resident fell and broke a leg after an aide left the trapeze down, and Regency was charged with neglect by the Oregon state authorities. The reviewer reports a BiPAP machine was lost, leaving the patient without essential respiratory support for days. The reviewer complains the building is uncomfortably hot and the air conditioning has been inadequate for years. The reviewer describes infections and bedsores as a result of neglect and delays in care, including references to severe bedsores and poor overall care. The reviewer warns others to avoid Regency, calling it the worst place and urging people to run from it, with notes of rude office staff.Regency Hermiston Rehabilitation and Nursing Center emerges in these accounts as a place where moments of genuine care collide with deeply troubling reports of safety lapses, administrative gaps, and heartbreaking outcomes. One reviewer opens with a sharp personal grievance about safety and courtesy, describing an incident on a bridge where their daughter, who was driving, was cut off - an early signal of the emotional weight carried by families who rely on the facility and its surrounding services. The same voice quickly shifts to gratitude, thanking Regency for taking wonderful care of a loved one, and expressing appreciation for the aides who are described as sincere and trustworthy. This juxtaposition sets the tone for a long narrative in which affection for individual caregivers coexists with fear and frustration about systemic problems.
Within the same broad chorus of voices, there is a strong thread of appreciation for the day-to-day humanity of the staff. Residents and families repeatedly note that the aides, nurses, and therapists can be remarkably kind, patient, and respectful. The care teams - CNA's, nurses, and therapists - are praised for their competence and their ability to maintain dignity in challenging situations. Several personnel are singled out for praise: Melissa, who manages a demanding operation with a smile; the therapy and activities teams for providing engagement despite COVID restrictions; Allison and Raynie for their dedication; Heather for assembling a capable group of therapists; and the overall nursing staff for quick, compassionate attention to both physical and emotional needs. In these lines, Regency reads as a place where, for many residents, the human connection matters deeply and often carries the day.
Cleanliness and food are recurrent positives, painted as indicators of a well-run environment in which residents can feel comfortable. The facility is described as clean and well-kept, with a kitchen that delivers well-seasoned meals, ample portions, and daily variety. Dietary staff are praised for respecting individual needs and for offering snacks when needed. The maintenance team is also acknowledged for swift responses to repairs and for keeping the building functional and presentable. Yet even here, the praise comes with a practical caveat: the air conditioning has been a persistent issue, especially in certain sections of the building. One voice laments sweltering conditions on the 200 hall and in nearby areas, noting that in a facility housing older adults, heat is not just uncomfortable but potentially dangerous. The same reviewer recounts episodes where little or no air came from vents, and they tell of a failed AC problem that had persisted for years before an update eventually fixed the issue during their stay. The eventual fix is described as a relief, but the experience left a lasting impression about the physical environment and its impact on residents.
Beyond the day-to-day kindness and the imperfect but functioning infrastructure, the narratives reveal a spectrum of safety concerns and life-or-death stakes. Several accounts describe serious failures - moments when care did not rise to the level expected. One family reports a fall triggered by an aide leaving a trapeze down, resulting in a broken leg, a visit to the emergency room, and subsequent emotional distress for the family. Another spectrum of issues centers on delayed call lights and difficulty reaching staff by phone, raising fears about timely response in urgent moments. In the most grave assertions, reviewers claim neglect that contributed to a resident's decline and death, with one describing charges of neglect by the state of Oregon, and others recounting multiple fractures, bedsores the size of watermelons, and infections acquired in the facility. The accusations extend to mishandled medications, mismanaged ventilatory support (a BiPAP machine reportedly lost and not promptly reestablished), and a broader sense that residents were not being consistently safeguarded against preventable harm. There are reports of infections, respiratory and cognitive declines, and a chilling account of a shared overflow room that felt insufficient for the needs of an acutely ill patient.
Interwoven with these grave claims are personal testimonies that underscore how varied experiences can be within the same facility. Some residents describe moments of breakthrough and gratitude - transitions that feel transformative after a difficult stay. One reviewer, recently discharged, emphasizes that their time at Regency was pivotal for regaining stability and confidence, thanks to patient validation and careful support from both nursing and therapy teams. This narrative arc demonstrates how, for some, Regency functions as a healing environment when care is coordinated and empathetic, giving hope to patients who struggle with anxiety, disability, or chronic illness. Acknowledgments of staff going "above and beyond" in daily tasks - getting ice, adjusting positions, or simply offering a listening ear - also appear as counterpoints to the harsher criticisms, painting Regency as a place where humanity endures even amid systemic strains.
Taken together, these accounts present Regency Hermiston as a facility that embodies both remarkable human warmth and troubling failures. The living environment includes dedicated caregivers who seem to care deeply about the people in their charge, strong teamwork across nursing, therapy, and activities, and a kitchen and housekeeping staff that maintain a level of quality that families notice and value. Yet, beneath this positive reception lies a chorus of serious allegations about safety lapses, administrative irresponsiveness, and conditions that, for some residents, contributed to deterioration, suffering, or tragedy. Issues such as delayed call responses, poor communication, equipment mishandling, and chronic HVAC problems are described as ongoing shortcomings that deserve attention and accountability. Some families insist that these problems are not isolated incidents but part of a pattern that has had real consequences for their loved ones.
In the end, what emerges is a nuanced portrait: Regency Hermiston is a place where residents frequently experience kindness, respect, and professional care from many frontline workers, and where positive stories of recovery and comfort recur. At the same time, the facility is criticized for foundational issues - safety, prevention of harm, timely responsiveness, and consistent medical oversight - that, in the worst cases, resemble neglect to the families who endure the consequences and to the patients who live with them. The testimonials collectively urge a careful review of the facility's operations, from the reliability of essential medical equipment and respiratory support to the efficiency of communications and the adequacy of staffing during peak times. They also highlight an ongoing need for improvements in climate control, which directly affects the well-being of residents whose health can be destabilized by heat. The message from these voices is clear: Regency Hermiston can be a place of genuine care and community, but it must address persistent safety, staffing, and environmental challenges if it is to fulfill its promise for all who depend on it.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regency Hermiston Nursing & Rehab Center is a well-equipped assisted living community located in Hermiston, Oregon. Our aim is to provide a comfortable and nurturing environment for our residents, ensuring their overall well-being and satisfaction.
Our amenities are designed to enhance the quality of life of our residents. We have a beauty salon where residents can pamper themselves and maintain their appearance. Cable or satellite TV is available in each room for entertainment purposes. Community-operated transportation is provided for easy access to nearby locations. Our computer center allows residents to stay connected with loved ones and engage in virtual activities.
We offer spacious dining rooms where residents can enjoy delicious meals prepared by our skilled staff in a restaurant-style setting. For those who prefer privacy, each room is fully furnished and equipped with private bathrooms and kitchenettes for convenience.
Staying active and engaged is important at Regency Hermiston Nursing & Rehab Center, which is why we have a fitness room, gaming room, small library, and outdoor space for recreational purposes. Our wellness center provides various health-related services to ensure our residents' physical and mental well-being.
We understand the importance of care services for the elderly, which is why we offer 24-hour call system and supervision to ensure their safety at all times. Assistance with daily activities such as bathing, dressing, and transfers is also provided by our trained staff members. Our dedicated team manages medication administration and offers specialized diets for diabetic residents or those with dietary restrictions.
In terms of location convenience, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants,and places of worship nearby. Transportation arrangements are readily available for non-medical needs as well as scheduled appointments with doctors.
At Regency Hermiston Nursing & Rehab Center, we strive to create an engaging and supportive community where seniors can thrive comfortably while receiving the care they need.
This part of Hermiston, Oregon offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several physicians, hospitals, and pharmacies within close proximity, accessing healthcare services is easily manageable. Additionally, there are plenty of parks nearby for leisurely strolls and enjoying nature. For those who enjoy dining out, there are various restaurant options offering a variety of cuisines. Transportation services are also readily available for those who may not drive. Coffee enthusiasts can enjoy the many cafes in the area for socializing or simply enjoying a cup of coffee. Lastly, entertainment options such as theaters provide opportunities for recreational activities. Overall, this part of Hermiston provides a well-rounded community with essential services and leisure activities for seniors to enjoy their retirement years comfortably.
Regency Hermiston Nursing & Rehab Center is located at 970 West Juniper Avenue, Hermiston, OR 97838 in Umatilla County, Oregon
Regency Hermiston Nursing & Rehab Center on seniors.fyi includes 3 photos including images showing trees, outdoors, landscaping, nursing home, garden, pathway, patio, grass, and more.
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