422 West Locust Street, Stilwell, OK 74960
For more information about senior living options: (866) 208-4318
Overall Review of Stilwell Nursing Home
Pros
They were fast, pleasant and committed to helping us.- Even after determination that placement couldn’t be accepted, they were helpful in our continued search.
- Excellent care!
- The staff was so loving.
- Wonderful Place!
- The nurses are kind.
Cons
The facility is the most negligent they have ever seen, employing horrible staff who provide little to no care, and valuables were stolen from a relative’s purse.- They overcharge and continue charging after a loved one has died, which feels fishy and unfair.
- It is a horrible place and not to be trusted with loved ones.
- CMAs make patients wait over two hours for pain medication, and CNAs leave food trays until the next service.
- A nurse was lazy, cut hair without consent, and staff did not inform family after the death.
- The reviewer feels they are being taken advantage of financially and would not recommend the facility.
Review
This community is best suited for families seeking short-term skilled rehabilitation where the care team can deliver warm, responsive therapy and patient-focused attention. When recovery hinges on quick, compassionate interactions with nurses and a structured therapy plan, Stilwell Nursing Home can feel supportive and capable. The environment often yields meaningful progress during a stay, with staff who are described as fast, pleasant, and committed when engaged. That said, it is not the ideal choice for those who require ironclad guarantees around billing, safety, and ongoing oversight. Financial clarity and risk management are not guaranteed strengths here, and those gaps can undermine a good rehab outcome if overlooked.
There are clearly defined reasons to consider alternatives, particularly for families prioritizing transparent finances and strong safeguarding of belongings. Several red flags surface in the reviews: bills arriving after a loved one’s death, with questions about why charges accrue posthumously; reports of missing valuables and questions about accountability for stolen items; and broader concerns about billing practices. If practical governance, prompt billing accuracy, and robust protections against financial improprieties are non-negotiable, exploring other facilities with stronger financial controls is prudent. The same applies to families that demand consistent communication about a loved one’s condition and timely notification of changes.
On the upside, the facility earns credibility through personal, person-centered care moments and a notable commitment to rehabilitation when staff are engaged. The care team is described as loving and attentive in the moment, with skilled therapy that can move a patient forward. Several accounts reflect a level of care that makes long-term placement feel conceivable for families who want to see continued progress and a steady routine. For families focused on rehabilitation outcomes, Stilwell’s therapy-driven approach and the rapport some staff build with residents can translate into real, tangible gains during a stay.
Yet the strongest concerns loom large and cannot be dismissed. Instances of neglect or inattentiveness by certain staff members color the overall impression, including reports that some CNAs delay medication delivery and leave meal trays for extended periods. Serious accusations, ranging from theft to a nurse cutting a resident’s hair without consent, signal serious lapses in safety, boundary setting, and accountability. The lack of timely family contact when a loved one’s health deteriorates compounds distrust and leaves families feeling left out of crucial decisions. Taken together, these episodes cast a long shadow over the reliability of daily operations and the protection of residents.
When weighing the positives against the negatives, the practical value of therapy-focused, compassionate care is tangible but fragile. The care quality moments do not fully offset persistent concerns about billing integrity, security of personal property, and inconsistent clinical oversight. For families with flexibility, the calculus leans toward exploring alternative facilities that can deliver similar rehab outcomes with stronger governance, clearer billing, and verifiable safety protocols. If choosing Stilwell, enter with disciplined expectations and a plan to monitor billing, safety, and communication closely from day one.
Practical decisions begin with a disciplined checklist: insist on itemized, pre-approved bills and prompt dispute resolution; secure written assurances about safeguarding of valuables and a transparent incident-reporting process; request data on staff-to-resident ratios and CNA coverage hours; and arrange repeat tours focused on med administration workflows and patient monitoring. Demand explicit communication protocols for changes in health status and for notifying families of critical events. Compare alongside nearby facilities with reputations for stronger governance and fewer red flags. If red flags reappear, or governance and safety assurances prove insufficient, the prudent path is to move to a facility with a clearer accountability framework and a track record of consistent, reliable care.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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