The Lakes is a nursing home community in Oklahoma City, OK.
Information last verified:
5701 West Britton Road, Oklahoma City, OK 73132
For more information about senior living options: (866) 208-4318
Residents and families repeatedly mention a clean, pleasant environment.
Multiple reviews describe the building as clean, with smells and spaces that feel welcoming rather than neglected. A few also highlight bright, open common areas and rooms that don’t feel dark or shut in. Even reviewers who had serious problems elsewhere still focus on specific incidents rather than describing the whole facility as dirty.
Staff are frequently described as caring, professional, and responsive to needs.
Many reviews praise nursing and other staff for being kind, professional, and hands-on, including how they communicate and follow through on day-to-day concerns. Several families say staff were responsive on calls and updated them when issues came up, including around medication. There are also criticisms, including reports of rudeness on the phone and concerns about case managers and admissions staff, so experiences with staff quality aren’t uniform.
Residents are repeatedly described as staying engaged with scheduled activities.
Reviews commonly mention an active activities program, including resident engagement with games, crafts, music, and outings. Some note that activities are posted on a calendar and shared with families, and others describe seeing residents participating during visits. This theme shows up alongside descriptions of residents being kept from being left to their own devices.
Several reviews specifically reference dementia or Alzheimer’s care approaches.
A number of reviews discuss dementia-related techniques, such as gentle communication, redirection, and support that protects dignity. One reviewer also describes the fit for Alzheimer’s, including attention from nurses and help answering questions about care. At the same time, there are negative reports that the facility wasn’t equipped for advanced-stage dementia, so families with more complex needs may want to confirm fit carefully.
Families describe getting explanations and updates about medication and care changes.
Some reviewers say staff helped by taking time to explain care and by responding to questions about medication. Others mention being informed about issues as they came up, which reduced uncertainty for families. Reviews praising responsiveness sit next to complaints about communication, indicating the quality of updates can depend on the situation and the staff assigned.
Reviews include both security features and serious concerns tied to safety events.
One review describes the setting as secure for residents who can’t safely wander, pointing to a guarded entrance with an alarm. Another report describes a resident being locked out and a fall event, with an added complaint that the family wasn’t notified. Taken together, these comments suggest families should ask how safety policies work in practice for their loved one’s specific risks.
A recurring concern is poor communication during admission and care coordination.
Several negative reviews describe delays or refusals around admission decisions, including reports of needing to call for answers and not receiving courtesy. Others criticize unprofessional or condescending communication, and at least one reviewer says they weren’t notified after a safety-related incident. A separate set of positive reviews emphasizes being kept informed and treated with compassion, so prospective families may want to verify expectations about responsiveness before committing.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Will Rogers World (12 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Lakes is located at 5701 West Britton Road, Oklahoma City, OK 73132 in Oklahoma County, Oklahoma
The Lakes on seniors.fyi includes 5 photos including images showing healthcare, caregiver, outdoor, landscaping, parking, nurse, nursing home, brick, and more.
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