702 South 9Th, Marlow, OK 73055
For more information about senior living options: (844) 490-3973
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Marlow Manor elicits a wide spectrum of feelings from families and visitors, with many praising the dedication and kindness of the staff while others raise serious concerns about safety, management, and transparency. Across the board, residents' well-being and daily experience loom large in these impressions. Several reviews emphasize a transforming energy under new leadership, describing the administration as actively working to repair a troubled history and to place patient care, cleanliness, and respect at the forefront. One reviewer framed the current moment as akin to a presidency: new managers come in to clean up after the previous regime, and the community is watching closely to see if the reforms endure. In this picture, the staff's warmth and the facility's commitment to treating residents with dignity stand out as bright spots, even as the shadow of past issues remains.
Positive narratives consistently highlight how staff members take the time to learn each resident's habits, routines, and preferences. One family described their dad as a walker who "really felt understood" because employees paid attention to his movements and daily needs, something they hadn't seen elsewhere. The daily rhythm at Marlow Manor - activities, games, and purposeful engagement - also receives frequent praise. Families appreciate that caregivers are not just performing tasks but actively connecting with residents, making them feel seen and valued. The sentiment of compassion extends beyond the nurses and aides to other departments as well, with mentions of housekeeping, laundry, kitchen, and support staff contributing to a caring atmosphere. In several accounts, residents' families express gratitude for the people who go "out of their way" to bring comfort or familiar items from home.
There are several testimonials about the end-of-life care and the way teams across the facility engage with families during difficult times. One reviewer recalled their mother's end-of-life period, noting how staff consistently went beyond expectations to interact with both the resident and family. The head of housekeeping, in particular, was highlighted for fostering personal connections with residents and families alike. The sense is that Marlow Manor's people-centric approach isn't limited to a single department; it's a culture that permeates multiple roles, contributing to a sense of community and reassurance for anxious families. Another positive voice praised the facility as "amazing" under management, stressing that both the family and the resident's dignity were respected and supported.
Beyond anecdotal warmth, some families specifically credit new management with meaningful improvements in care quality and communication. A family member described the staff as providing "total respect" and delivering services that felt responsive and thoughtful. When a reviewer called the place "very clean" and under new management, the praise pointed to a genuine commitment to high standards and resident-focused care. Even in longer-term reflections, these comments cohere around a central message: the facility's leadership appears intent on reversing past lapses by foregrounding patient care, cleanliness, and respectful treatment as core priorities, and many families are recognizing and appreciating those efforts.
Yet the picture is not uniformly rosy. A cluster of reviews paints a starkly different experience, highlighting abusive or neglectful treatment, unsafe conditions, and systemic dysfunction. Some commenters describe a chaotic and hostile environment in which illegal or unsafe activities allegedly occur and where administration is portrayed as corrupt or incompetent. Specific accusations include discrimination against Hispanic workers, improper disciplinary practices, and a culture that tolerates or overlooks drug and alcohol problems among staff. These accounts also accuse the administration of inadequate response to problems, suggesting a revolving door of accountability and a lack of real oversight. The most severe claims cast Marlow Manor as a place under investigation for neglect and potentially deadly outcomes, urging prospective families to verify current conditions and to monitor care diligently.
Other strongly negative observations focus on safety lapses and care deficiencies experienced by residents. One reviewer reports a chair or wheelchair mishap resulting in injury, plus ambulance transports before a suitable alternative facility could be found, painting a picture of urgent safety concerns. Another recounts a resident developing a bed sore and dehydration, leading to hospitalization and further worry about the quality and timeliness of care, especially during the COVID-19 period when families could not be physically present. Collectively, these stories emphasize the risk that lapses in safety, communication, and reporting can pose to vulnerable residents, and they encourage prospective families to seek firsthand updates, stay engaged, and assess whether the current administration has addressed such systemic problems.
In the end, the reviews present a facility that is very much a work in progress, with strong advocacy and equally strong warnings. For some families, the care provided by Marlow Manor's staff - seen as loving, respectful, and attentive - offers a sense of relief and trust in the wellbeing of their loved ones. For others, past and ongoing concerns about safety, leadership behavior, and transparency create considerable hesitation about recommending the place. The recurring threads are clear: the quality of life for residents and the quality of communication with families seem to hinge on the day-to-day interactions with staff and the effectiveness of the leadership team in implementing meaningful, verifiable improvements. Given this mix, anyone considering Marlow Manor would likely benefit from visiting personally, asking pointed questions about safety protocols, staffing, incident reporting, and recent investigations, and listening for consistency in how concerns are addressed over time. The facility's future, it seems, will be determined by whether the promising changes under new management translate into enduring safety, accountability, and truly person-centered care.
Marlow Nursing & Rehab in Marlow, OK offers a range of amenities and care services to provide a comfortable and convenient living environment for its residents. The community features a beauty salon, allowing residents to maintain their personal grooming needs. Cable or satellite TV is provided for entertainment, along with a gaming room and small library for leisure activities.
Transportation is made easy with community-operated transportation available, as well as transportation arrangements for non-medical purposes and doctor's appointments. The facility also offers move-in coordination services to assist new residents with settling in comfortably.
For dining, residents can enjoy delicious meals in the restaurant-style dining room with special dietary restrictions taken into consideration. Additionally, meal preparation and service are provided along with assistance in managing diabetes diets and special dietary requirements.
The community encourages an active lifestyle by offering a fitness room and a wellness center where residents can engage in physical exercise programs. Planned day trips and scheduled daily activities are organized to keep residents engaged and socially active. Resident-run activities allow individuals to take active roles in shaping the community's social life.
To ensure the well-being of residents, various care services are offered such as 24-hour call systems, 24-hour supervision, assistance with activities of daily living like bathing and dressing, as well as transfers if needed. Medication management is provided to ensure proper administration of medications, while mental wellness programs are designed to support emotional well-being.
Marlow Nursing & Rehab is conveniently located with nearby pharmacies, physicians, restaurants, places of worship, and hospitals ensuring easy access to essential services outside the community. Overall, this assisted living community provides a comfortable living environment with ample amenities and care services tailored to meet the needs of its residents.
Marlow Nursing & Rehab is located at 702 South 9Th, Marlow, OK 73055 in Stephens County, Oklahoma
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