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4 from 30 reviews
5 stars
20
4 stars
2
3 stars
2
2 stars
1
1 stars
5
Overall Review of Concord Health & Rehab Center
common13 reviews mention this
Staff care is a repeated theme
Residents and families repeatedly describe attentive, friendly staff who meet needs and keep care moving.
Multiple reviews say the staff is friendly and caring, with nurses and aides going above and beyond. Families also describe feeling supported and updated during the stay, and mention that staff were available when help was needed. Even in critical reviews, the focus stays on how staff handled care moments, from basic responsiveness to professionalism.
common4 reviews mention this
Cleanliness and upkeep stand out
Several reviews mention a clean facility, sometimes alongside concerns when care did not feel responsive.
Cleanliness comes up in positive reviews, including comments about the facility being clean and the atmosphere feeling homey. Critical feedback also includes complaints tied to basic hygiene and how staff responded during urgent moments. Taken together, readers should view cleanliness as a clear upside, but also pay attention to how care is handled when situations become difficult.
differentiator3 reviews mention this
Therapy support is strongly praised
Therapy is one of the most consistently praised parts of the experience, including PT and OT.
Residents and families describe the therapy team as strong and effective, including mentions of PT/OT and preparing someone to go home. One reviewer directly calls PT and OT amazing, while another highlights therapy outcomes after a major orthopedic recovery. A separate review also reflects on a prior rehab experience and states they would return for rehabilitation needs.
common3 reviews mention this
Communication and leadership visibility
Families describe being able to reach staff and seeing leadership involved during the day.
A few reviews mention being able to talk to someone when a loved one needed assistance. One family also says they were kept informed about care and changes, and another highlights time with staff that felt personal and responsive. Another review points to the administrator being visible during the day, reinforcing that leadership presence is part of the day-to-day experience for some residents.
caveat3 reviews mention this
Concerns about responsiveness and support
Some reviews raise concerns about responsiveness and getting medical support when needed.
A critical review describes delayed help tied to a call bell and hygiene issues over hours. Another negative review complains about rude interactions and says most nursing support fell short, while only a small number of nurses seemed to do their jobs. There is also a mixed review that, despite praising PT/OT, expresses disappointment with doctors and social services when trying to get a medical test scheduled for a UTI.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Concord Health & Rehab Center on seniors.fyi includes 6 photos including images showing landscaping, outdoor, bedroom, building, parking, gazebo, nature, windows, and more.
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Exercise Equipment, Rehabilitation, Physical Therapy, and Fitness Room
Nature and Gazebo
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87 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Beautiful facility with professional, compassionate staff and a strong therapy program.
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