Westbrook Place Rehabilitation And Nursing Center

Pros

• The nurses and staff showed exceptional kindness and understanding towards patients, even those who do not speak English.
• The care provided for the mother was outstanding, instilling a sense of safety for her family.
• The individual felt confident that their loved one was in the safest possible institution during their stay.
• The brochures and initial impressions of the facility were appealing and well-rehearsed upon entry.
• One reviewer appreciated the facility's outdoor courtyard, suggesting it had potential for positive experiences.

Cons

• The nurses are overworked and have low morale, leading to inadequate care.
• Prescribed medications are often delivered late or forgotten entirely.
• Forbidden food items are routinely served to patients, compromising their dietary restrictions.
• Medications are not ordered in a timely manner, resulting in out-of-stock situations.
• Laundry services frequently lose residents' clothing.
• Call lights can take upwards of an hour to be answered, indicating poor responsiveness.
• Residents exhibit neglect, such as remaining unbathed and in the same outfit for days.
• Staff fail to address recurring health issues like infected bedsores despite complaints from families.
• Patients are not offered necessary activities or outdoor time, leading to a decline in well-being.
• Communication regarding medication and patient status is consistently poor and unreliable.
• Residents experience declines in cognitive ability and overall health during their stay at the facility.
• Families report rude behavior from staff when expressing concerns about their loved ones' care.
• Emergency protocols appear lacking; family members were not notified of important transfers or changes in care.

Review

The reviews provided present a stark contrast in experiences regarding the care received at a particular facility, revealing both commendations and serious concerns that raise questions about the quality of service and patient care. One review lauds the exceptional treatment that an elderly woman received during her four-week stay. Despite her inability to understand or communicate in English, the nurses and staff were described as compassionate, attentive, and accommodating. The reviewer felt entirely secure knowing their mother was in a safe environment, emphasizing the outstanding level of care she received. This positive experience led them to confidently recommend the facility to family and friends, highlighting how crucial empathetic support can be for patients who may have difficulty communicating their needs.

In stark opposition to this glowing report are multiple other reviews detailing significant deficiencies in care at the same institution. These accounts describe a system overwhelmed by a shortage of staff, resulting in an unmanageable patient-to-staff ratio that leaves caregivers stressed and overworked. Such conditions have reportedly driven down morale within the workforce, leading to instances of neglect toward residents. Medication management appears to be a recurring issue too; prescribed medications were often delayed or overlooked altogether—the consequences of which can be particularly severe for vulnerable populations reliant on timely treatments.

Patients’ nutritional needs were also claimed to be disregarded, with individuals allegedly receiving forbidden food items despite dietary restrictions. One troubling account detailed how laundry services frequently mismanaged personal clothing items—losing garments altogether—which adds yet another layer of stress for families already grappling with their loved ones' care needs. For those seeking reassurance from call lights—the mechanisms residents use to signal for assistance—wait times reportedly could extend up to an hour or more before someone would respond.

The situation becomes even more concerning when looking through the lens of residents suffering from neurocognitive disorders like Alzheimer’s disease. One family shared heart-wrenching observations about their father’s decline while residing at this facility over several months. They noted he was often left unbathed and unchanged for long periods, with infected bedsores requiring family intervention for proper care—a clear sign of systemic neglect that is unacceptable in any caregiving setting. The family's complaints about his lack of outdoor activity or engagement were dismissed by staff members who failed to provide adequate attention or information regarding his well-being.

Another reviewer echoed similar sentiments after witnessing their loved one’s distressing condition during visits; they found him sitting in a wheelchair all day without appropriate stimulation or activities, eventually leading staff to sedate him without prior consent from his family members. Initially entering the facility in relatively good spirits—being able to walk and recognize family names—he emerged severely depressed and considerably declined mentally and physically after just two weeks, signifying potential long-term damage caused by inadequate care practices.

Communication breakdowns compounded these issues further when one family experienced frustration over not being informed about their loved one's sudden transfer to a hospital due merely to poor internal procedures—raising ethical concerns surrounding dignity and safety protocols during transitions between facilities. Overall, numerous accounts collectively suggest that while some staff do exhibit kindness and attentiveness when adequately staffed, there are alarming trends towards negligence that cannot be overlooked by prospective patients' families seeking reliable memory care options for their relatives. It is essential for anyone considering this facility seriously reflect on these testimonials before making decisions that could abruptly impact their loved ones’ health outcomes negatively.

Physicians

• Bay Dental Offices (0.3 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.2 miles)
• Fairview Ob Gyn Associates Crocker (1.5 miles)
• Orthopedic Associates Westlake (1.7 miles)
• Premier Physicians (1.8 miles)
• Westshore Primary Care (4.8 miles)

Pharmacies

• Discount Drug Mart (0.5 miles)
• Walgreens (1.8 miles)
• Market District Supermarket (1.8 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (2.9 miles)
• Discount Drug Mart (3.5 miles)

Restaurants

• Dover Gardens Tavern (0.5 miles)
• Bonefish Grill (1.6 miles)
• Blue Sushi Sake Grill (1.6 miles)
• Another Broken Egg Cafe (1.6 miles)
• Yard House (1.6 miles)
• The Cheesecake Factory (1.6 miles)
• Crocker Park (1.7 miles)

Theaters

• Regal Crocker Park & Imax (1.7 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.4 miles)
• Starbucks (6.5 miles)

Places of Worship

• St Barnabas (1.9 miles)
• Jehovah's Witnesses (3 miles)
• St Joseph Church-Avon Lake (5.7 miles)

Hospitals

• St John Medical Center (2.8 miles)
• Cleveland Clinic - Avon Hospital (2.9 miles)
• Cleveland Clinic - Fairview Hospital (5.6 miles)
• CCF Fairview Hospital (5.6 miles)

Parks

• Tri-City Park (3.2 miles)
• Bohlken Park (4 miles)
• Bain Park (4.3 miles)
• Metroparks Rocky River Reservation North (5.1 miles)
• Loraine County Metro Park (5.1 miles)
• Rocky River Reservation (5.1 miles)
• Niagara Park (5.6 miles)

Transportation

• Cleveland Rental Car Center (5.8 miles)
• National Car Rental (5.8 miles)
• Hertz Rent A Car (5.8 miles)
• Concourse B (6.2 miles)
• American Airlines Ticket Counter (6.3 miles)
• United Airlines Ticket Counter (6.4 miles)
• TSA Checkpoint C (6.4 miles)