West Bay Care and Rehabilitation Center

Pros

• The nurses and staff were exceptionally kind and understanding, providing outstanding care for the patient's mother despite language barriers.
• Family members felt 100% safe knowing their loved one was in a highly reputable institution.
• The facility's brochures and initial presentation were impressive and well-rehearsed, creating a positive first impression.
• One family experienced compassionate care for their mother in her time of need, feeling reassured by the staff's attentiveness.

Cons

• The nurses are overworked and display low morale.
• Prescribed medications are often late or forgotten.
• Forbidden food items are routinely fed to individuals.
• Medications are not ordered in a timely manner, causing out-of-stock situations.
• Laundry routinely loses residents' clothes.
• Call lights can take upwards of an hour to be answered.
• Residents frequently go unbathed and remain in the same outfit for days.
• Infected bedsores went untreated despite complaints from family members.
• Staff were rude to both residents and their families on various occasions.
• The patient-to-staff ratio is terrible, leading to stress and poor care quality.

Review

The experiences shared by families regarding long-term care facilities reveal a stark contrast in the quality of care and attention provided to residents, particularly those suffering from serious health conditions such as Alzheimer’s and dementia. On one hand, there are testimonials praising the compassionate care that patients receive, emphasizing the professionalism and dedication of nursing staff who go above and beyond despite language barriers. In stark contrast, other reviews depict a distressing and neglectful situation where patients faced serious issues due to understaffing and inadequate attention.

One review highlights a mother who was admitted in very poor condition but received outstanding care during her four-week stay. The staff's understanding nature extended beyond language differences; they made significant efforts to ensure her comfort and safety. The family felt completely secure with their loved one in this institution, which they viewed as a safe haven conducive to recovery. This positive feedback underlines how critical it is for healthcare facilities to foster an environment where compassion meets professionalism, leading families to recommend such establishments wholeheartedly.

Conversely, countless reviews detail heartbreaking situations where families witnessed neglect towards their loved ones. One reviewer noted severe deficiencies in basic hygiene practices for their father with Alzheimer's disease. They reported that he often remained unbathed while wearing the same clothes for several days at a time. Despite raising concerns about infected bedsores multiple times, no appropriate action was taken by staff members to address these serious health issues. Such negligence underscores an alarming disregard for patient welfare.

Moreover, the lack of engagement in physical activities stands out in these narratives. One family expressed frustration over how their father was confined to a wheelchair all day without any opportunities for social interaction or outdoor experience—a crucial aspect of maintaining quality life for dementia patients. The resultant decline in his mental acuity is harrowing; he entered the facility somewhat functional but emerged deeply depressed and significantly impaired. Inadequate staffing levels appeared to perpetuate this neglect, as many families reported that staff were overwhelmed and unable to provide essential personal care.

Communication—or lack thereof—was another critical area cited by numerous reviewers as problematic within these institutions. Families frequently found themselves without vital updates regarding medication administration or overall health status of their loved ones.. In one instance, a family learned only by chance that their loved one had been transferred to a hospital after significant deteriorations went unnoticed until it was almost too late—demonstrating gross inefficiency on part of the facility's communication processes.

In addition to troubling personal care standards, reviewers also pointed out safety hazards within these establishments—including dirty wheelchairs and exposed electrical outlets—adding layers of concern about not only physical wellbeing but overall living conditions provided for residents. The loss of personal belongings came up repeatedly among complaints about laundry management revealing further operational failures impacting patient dignity.

Ultimately, it is evident from these reviews that while some facilities excel in providing heartfelt care with attentive staffing ratios, others profoundly fail in meeting even the most basic needs of vulnerable populations like elderly individuals living with dementia or Alzheimer's Disease. These accounts highlight the importance of thorough research when selecting appropriate long-term care options; families deserve peace of mind knowing their loved ones are treated with respect and receive adequate daily caregiving support tailored for improved quality-of-life outcomes—something sorely missing in negative reports from dissatisfied families seeking help amidst emotional turmoil during difficult times.

This part of Westlake, Ohio offers a convenient location with various amenities nearby that cater to different needs. For medical care, there are several physicians and pharmacies within a short distance, ensuring easy access to healthcare services. A variety of restaurants provide dining options for every taste, and the Regal Crocker Park & Imax theater offers entertainment options for residents. Numerous parks in the area offer opportunities for outdoor recreation and relaxation. Transportation options are also readily available with rental car centers and airlines nearby for those looking to travel. Overall, this part of Westlake provides a balanced mix of convenience and leisure activities suitable for senior living.

Physicians

• Bay Dental Offices (0.3 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.2 miles)
• Fairview Ob Gyn Associates Crocker (1.5 miles)
• Orthopedic Associates Westlake (1.7 miles)
• Premier Physicians (1.8 miles)
• Westshore Primary Care (4.8 miles)

Pharmacies

• Discount Drug Mart (0.5 miles)
• Walgreens (1.8 miles)
• Market District Supermarket (1.8 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (2.9 miles)
• Discount Drug Mart (3.5 miles)

Restaurants

• Dover Gardens Tavern (0.5 miles)
• Bonefish Grill (1.6 miles)
• Blue Sushi Sake Grill (1.6 miles)
• Another Broken Egg Cafe (1.6 miles)
• Yard House (1.6 miles)
• The Cheesecake Factory (1.6 miles)
• Crocker Park (1.7 miles)

Theaters

• Regal Crocker Park & Imax (1.7 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.4 miles)
• Starbucks (6.5 miles)

Places of Worship

• St Barnabas (1.9 miles)
• Jehovah's Witnesses (3 miles)
• St Joseph Church-Avon Lake (5.7 miles)

Hospitals

• St John Medical Center (2.8 miles)
• Cleveland Clinic - Avon Hospital (2.9 miles)
• Cleveland Clinic - Fairview Hospital (5.6 miles)
• CCF Fairview Hospital (5.6 miles)

Parks

• Tri-City Park (3.2 miles)
• Bohlken Park (4 miles)
• Bain Park (4.3 miles)
• Metroparks Rocky River Reservation North (5.1 miles)
• Loraine County Metro Park (5.1 miles)
• Rocky River Reservation (5.1 miles)
• Niagara Park (5.6 miles)

Transportation

• Cleveland Rental Car Center (5.8 miles)
• National Car Rental (5.8 miles)
• Hertz Rent A Car (5.8 miles)
• Concourse B (6.2 miles)
• American Airlines Ticket Counter (6.3 miles)
• United Airlines Ticket Counter (6.4 miles)
• TSA Checkpoint C (6.4 miles)