741 East Water Street, Urbana, OH 43078
For more information about senior living options: (866) 208-4318
Overall Review of Urbana Health & Rehabilitation Center
Pros
The staff across departments are wonderful.- Dietary staff go out of their way to accommodate gluten-free diets, and the food is mostly fresh and tasty.
- The nursing staff are friendly, compassionate, and extremely attentive.
- The staff are awesome and helpful, with coordinators like Alisia helping make the process smooth.
- Tasha has an amazing personality and makes patients feel comfortable.
- The nurses and staff are professional and attentive, and the facility is highly recommended.
- Staff go above and beyond, including coming in on days off to support residents.
- The facility is patient-oriented and known for strong communication among the care team.
Cons
They report a major delay in receiving pain medications, sometimes over three hours, especially at shift change. - They describe the facility as extremely dirty, with odors of poop, mold around windows, and visible filth.
- They state that bed mechanics do not work.
- They feel the administrator should be ashamed to run a place like that.
- They would not return to the facility and would advise others to seek care elsewhere for short-term rehab.
Review
Urbana Health & Rehabilitation Center is best suited for seniors who prize a warm, staff-centered environment where nursing care feels personal and dependable. Families facing long-term placement will find value in a community that emphasizes attentive, compassionate caregiving across disciplines, the nurses, CNAs, dietary team, and rehabilitation staff all surface as committed to residents’ day-to-day comfort and safety. The facility tends to foster a family-like atmosphere, with residents who respond well to frequent check-ins and hands-on support from a team that appears genuinely invested in their well-being. For families prioritizing relationship-building, continuity of care, and daily reassurance that someone is looking out for their loved one, this center offers a compelling blend of heart and reliability.
Those weighing alternatives should note that Urbana may not be the best fit for every situation. Postoperative or short-term rehab patients who require rapid, consistent medication administration may find the delivery of pain meds frustratingly slow, especially during shift changes. Cleanliness and upkeep also emerge as a red flag for some reviewers, with worries about odors, mold, and overall facility maintenance. For families unwilling to compromise on sanitation, or for seniors who need a highly predictable routine with fail-proof medication passes, exploring other options may prevent repeated disappointments. In short, the positives are strong, but operational gaps can color the experience, particularly in shorter rehab stays.
The strongest pillars here are the pros that consistently surface in reviews: a dedicated, capable staff across departments and a patient-centered approach to care. The dietary team goes beyond routine service to accommodate gluten-free needs, and the food is described as mostly fresh and tasty, which matters for residents' nutrition and morale. Nursing and rehab staff are repeatedly praised for approachability, professionalism, and genuine concern for residents’ comfort. Family members also highlight the willingness of frontline workers to go the extra mile, from coordinating care plans to making patients feel at ease during transitions. These strengths collectively offset, to an extent, the rough edges in other areas by delivering a reliable, human-centered care experience.
Yet the cons are not negligible. The most wrenching issues cited revolve around cleanliness and operational efficiency. Reports of dirty conditions, visible odors, mold, and questionable upkeep undermine confidence in the facility’s ability to provide a consistently safe environment. Mechanical problems with beds and a perception that housekeeping and maintenance are not kept up can erode trust, especially for families evaluating long-term residency where daily surroundings matter as much as daily care. The most actionable negative is the slow medication pass during busy times, which can translate into real discomfort for post-op patients or those requiring timely analgesia. Taken together, these concerns require careful consideration and direct verification during visits.
For families making a decision, approach Urbana with a practical checklist. Schedule multiple tours, including times when the unit is busiest, to observe how staff handle med passes and routine maintenance. Ask direct questions about housekeeping schedules, odor control, and preventive maintenance on bed mechanisms. Inquire about turnaround times for pain meds and how shift-change protocols protect timely administration. Talk with frontline caregivers to gauge consistency in communication and whether they feel supported by management. If you prioritize a clean, smoothly run environment, or if quick, predictable medication delivery is non-negotiable, use these findings to benchmark against other nearby options with stronger clean-up records and more predictable workflows.
Overall, Urbana Health & Rehabilitation Center presents a candid trade-off: compassionate, person-centered care that deeply resonates with families and residents, balanced against notable operational and cleanliness concerns that can unsettle confidence. For long-term residents who value ongoing emotional support, staff accessibility, and active engagement in daily life, this community can deliver meaningful quality of life. For those where immaculate surroundings and unflinching efficiency are non-negotiable, it is prudent to compare with facilities that demonstrate sharper housekeeping discipline and more consistent med administration. In practice, Urbana stands as a solid, capable option for families who want warmth and devoted care, tempered by careful due diligence on maintenance and medication processes.
50 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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