1579 East State Route 29, Urbana, OH 43078
For more information about senior living options: (866) 208-4318
Overall Review of Hearth & Home At Urbana
Pros
The facility was extremely nice.- The residents all appeared to be happy and well taken care of.
- Patty was very helpful and pleasant to meet with.
- The McClintock Family thanks Patty for her kindness and help.
Cons
The facility wasn’t a fit for their dad due to Medicaid.- The in-house staff, especially the first shift, were horrible.
- The kitchen staff member talked about residents and staff and created drama in front of the residents.
- The Google map location was incorrect.
- Nobody wants to be in an environment like that.
Review
Hearth & Home At Urbana is best suited for families seeking a clean, inviting, home-like setting where residents appear well cared for and staff can be approachable at the point of contact. The facility presents as well-kept and comfortable, with a warm ambience that supports daily living and social interaction. The right match here tends to be families who can navigate admission funding with clarity, since one reviewed case highlighted Medicaid eligibility as a limiting factor despite the campus’s strong appearance and resident satisfaction. For private pay, long-term care insurance, or funding arrangements outside Medicaid, this community warrants serious consideration based on atmosphere and reported resident contentment.
Those relying on Medicaid or facing strict eligibility requirements may want to consider alternatives or verify current admissions policies before proceeding. The same caveat applies to families seeking unwavering, uniform staffing across all shifts; a mixed perception emerged about day-to-day care dynamics. Prospective residents who need a hands-on, consistently managed environment should scrutinize how admissions and funding align with their situation, and whether the facility can accommodate any nonstandard care needs without friction.
On the upside, the campus earns credibility from tangible positives. The facility itself is described as attractive, with common areas that promote socialization and a general sense of well-being among residents. There is clear appreciation for the staff member who coordinated the visit, signaling that competent, responsive onboarding can smooth the transition for families and residents alike. In practice, the atmosphere appears to support comfortable living, and the leadership at the point of contact demonstrates a readiness to assist families through the process.
However, several cautions surface around the operational reality. Reports from a reviewer pointed to problematic behavior by in-house staff on first shift, portraying a team dynamic that is less than ideal and suggesting potential mood or morale issues during daytime hours. Additional concerns center on a kitchen staff member who reportedly speaks about residents and colleagues in front of others, creating drama and an environment that could undermine trust and daily well-being. A further logistical note is the incorrect Google Maps location, which can complicate visits and initial impressions.
In weighing the pros against these cons, the positive attributes , a well-kept, welcoming environment; apparent resident happiness; and accessible, helpful frontline leadership , can offset some concerns if staffing variations are tolerable and if admission funding aligns with the community’s policies. For families prioritizing ambiance, sociability, and a personable point of contact who can facilitate negotiations and tours, the value remains meaningful. Yet the reported day-shift dynamics and the interpersonal tension observed in staff behavior cannot be dismissed, especially for residents who thrive on predictability and steady daytime oversight.
The practical recommendation is to treat Hearth & Home At Urbana as a strong candidate for families who have clear funding feasibility beyond Medicaid and who are willing to engage closely with administration to ensure staffing consistency and culture on the unit. Prospective residents should schedule an in-depth tour, speak directly with Patty or the admissions team, and verify current Medicaid acceptance and any waivers well before making decisions. If Medicaid is a gating factor or if a resident requires a consistently drama-free, high-widelity daytime staff environment, it is prudent to compare nearby options with demonstrated stable daytime staffing and transparent admissions policies.
50 resident community capacity
Assisted Living
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Five Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding “Does My Mom Have Dementia?”
Dementia, Paranoia, and Caregiver Guidance: Understanding the Connection
Engaging Memory Care Activities That Enhance Quality of Life