Hearth & Home Urbana

Pros

• The customer service at this place is fantastic and it has been a great experience for their father.
• The staff treats the reviewer's mom like family and makes the place feel almost like home.
• The community provides overall care and dedication which made the decision to move their loved one well worth it.
• The reviewer's mom is happy with the care from the great staff, cleanliness of the community, and the meals offered.
• The care received from this community is highly appreciated, as the staff is caring and attentive, and there is a good variety of healthy meals available.
• Michelle, the Director, was a key factor in choosing this community due to her excellent qualities as a leader and her departure will be missed.

Cons

• The overall care and dedication declined after a certain individual left the company.
• The staff at the facility is terrible and the new manager seems more focused on her appearance than caring for the residents.
• The selection of management in this community is terrible.

Review

Finding a place that provides exceptional customer service can be a rare gem, but for one individual, they have found just that. They express their utmost satisfaction with the fantastic customer service offered at this particular establishment. Not only has it been an enjoyable experience for them, but it has also become a great place for their father. The care and dedication shown towards him have exceeded their expectations, leaving them happier than ever.

Similarly, another reviewer shares how this place treats their mother like family. They never expected to find a place that could feel almost like home, but they did. Although making the decision to move their mom was tough, witnessing her happiness makes all the struggles worthwhile. This establishment has truly gone above and beyond in providing a welcoming and comfortable environment for its residents.

However, not all experiences are as positive. One individual expresses their disappointment with the decline in overall care and dedication since certain staff members left the company. Moving their loved one was a decision they were happy to make, as they found the staff at this particular establishment to be terrible. The new manager is criticized for prioritizing appearance over caring for the residents. This reviewer clearly had a negative experience with the management's selection and claims that there is room for improvement in this area.

On a more positive note, another review commends this community as being great for their mom. The care provided by the staff is highly praised, along with the cleanliness of the community itself. The meals offered are satisfactory, and additional options are available upon request. This pleased reviewer also highlights the nice activities provided for the residents, solidifying their recommendation of this community based on both quality care and value.

A similar sentiment is echoed by yet another satisfied individual who expresses happiness with the care received from this community. The staff's level of attentiveness is appreciated, as well as the variety of healthy meals on offer. Knowing that their loved one is given opportunities to participate in activities adds to their overall satisfaction. This reviewer confidently recommends this community to other families based on the care and value it provides.

Lastly, a review draws attention to Michelle, the Director of Hearth of Home Urbana. It is clear that Michelle played a significant role in this reviewer's decision to choose this establishment. They express their gratitude for Michelle and commend her along with the nursing staff, resident assistants, and food staff for their excellence in providing care. However, there is a note of sadness as Michelle will be moving on soon. The reviewer expresses hope that another director will be found who is equally as exceptional as Michelle.

In conclusion, these reviews highlight a range of experiences within this particular establishment. There are glowing accounts of fantastic customer service and staff who go above and beyond to make residents feel at home. However, there are also mentions of disappointment in certain aspects, particularly with regards to management. Nonetheless, the majority of reviewers express satisfaction with the care provided by the dedicated staff and recommend this community based on its value and level of care. Overall, it seems that this establishment strives to create an environment that feels like family and offers quality care for its residents.

This part of Urbana, Ohio offers a convenient and diverse range of amenities for seniors considering the area for living. With close proximity to various pharmacies, hospitals, and physicians' offices, residents have easy access to essential healthcare services. In addition, there are plenty of dining options nearby, including popular chain restaurants like Domino's Pizza and Taco Bell, as well as local favorites like Mayflowers Chinese Restaurant and Big Willie's Smokehouse. For leisure activities, seniors can enjoy the nearby parks such as Melvin Miller Park and Kingscreek Ball Park, or relax at one of the cozy cafes like Tim Hortons or The Depot Coffee House. Moreover, there are several places of worship in the area for spiritual fulfillment. Overall, this part of Urbana provides a well-rounded community with convenient amenities for seniors looking to settle down in a welcoming environment.

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• Grimes Field Airport (I74) (2.7 miles)

Pharmacies

• Memorial Hospital Medication Therapies | Urbana (0.5 miles)
• CVS Pharmacy (1 miles)
• Carson's Northridge Pharmacy (8 miles)
• Whitacre Pharmacy (8.5 miles)
• Village Pharmacy (8.9 miles)
• CVS Pharmacy (10.1 miles)
• C & R Pharmacy (10.7 miles)

Physicians

• Community Mercy Occupational Health & Medicine (0.7 miles)
• Srmg Urbana Internal Medicine (0.8 miles)
• Family Physicians of Urbana (0.8 miles)
• Greater Oh Eye Surgeons (0.8 miles)
• Mercy Primary Care (0.8 miles)
• Marysville Obstetrics-Gynclgy (0.8 miles)
• Cardiologists of Clark and Champaign Counties (0.8 miles)

Hospitals

• Mercy Memorial Hospital (0.7 miles)
• Springfield Urology (10.9 miles)
• Springfield Regional Imaging Center (12.1 miles)
• Mercy Medical Center (12.1 miles)

Restaurants

• Domino's Pizza (1 miles)
• Taco Bell (1.1 miles)
• Burger King (1.1 miles)
• McDonald's (1.1 miles)
• KFC (1.1 miles)
• Mayflowers Chinese Restaurant (1.9 miles)
• Big Willie's Smokehouse (1.9 miles)

Cafes

• Tim Hortons (1 miles)
• Spotted Cow Coffeehouse (2.1 miles)
• The Depot Coffee House (2.3 miles)
• The Airport Cafe (2.7 miles)
• Tiger Hut (10.7 miles)
• Tim Hortons (11.9 miles)
• Coffee Expressions (12.4 miles)

Parks

• Melvin Miller Park (1.4 miles)
• Kingscreek Ball Park (4.6 miles)
• Moorefield Family Park (7.8 miles)
• Goshen park (8.3 miles)
• CJ Brown Playground (10.5 miles)

Places of Worship

• United Methodist Church (1.9 miles)
• Church of Christ In Christian Union (2.2 miles)
• Westville United Methodist Church (6.3 miles)
• New Moorefield United Methodist Church (7.5 miles)
• Mechanicsburg Baptist Church (8.8 miles)
• Grace Covenant Fellowship (9.8 miles)
• Southern Baptist Convention (10.4 miles)