United Rehab & Management Svc

Pros

• The facility is excellent and provides great care.
• Veronica and Katie make patients feel very comfortable.
• Debbie, Laura, and Sarah provided invaluable assistance and support for the surgery journey.
• Debbie and Laura were incredibly accommodating and provided outstanding hospitality.
• Sarah's guidance helped the patient feel confident and reassured.
• Anne was amazing, polite, and made the day better.
• The therapists are great, friendly, and helpful.
• The staff are very professional, caring, and knowledgeable.

Cons

• They had the worst experience ever there and would not recommend it to anyone.
• The front desk ladies were rude.
• The therapists were rude.
• It was the most belittling experience they've ever had.

Review

Mercy Health Sun Forest Outpatient Rehabilitation and Therapy presents a tapestry of patient experiences that run the full gamut from frustration to high praise. Several reviewers describe moments when the environment fell short of expectations, citing rude attitudes at the front desk and among some therapists. One account recalls a deeply belittling experience that left a lasting impression, contrasting sharply with the many stories of excellent care. The contrast is striking: the same facility that can feel impersonal or unwelcoming to some clients can also be a place where patients feel seen, supported, and well-cared-for by other staff members.

Amidst the mixed feedback, certain staff members emerge as standout sources of warmth and professionalism. Veronica and Katie receive prominent praise, with reviewers calling them "fantastic" and noting that they make patients feel very comfortable. Their approach is described as patient-centered and reassuring, earning them a five-star nod from those who interacted with them. The positive impact they have on the patient experience highlights how pivotal a respectful, empathetic bedside manner can be in a setting that blends therapy, rehabilitation, and personal recovery.

Another thread running through the reviews is the pivotal support provided before and during surgical planning. One patient highlights a fantastic pre-surgery appointment facilitated by Debbie, Laura, and Sarah, whose guidance has already started to shape a smoother path toward the upcoming procedure. Debbie and Laura are remembered for their warm welcome, even in the face of a location mix-up and tardiness, and for turning a potentially frazzled visit into something far more comfortable and reassuring. The impression is that their hospitality and professionalism set a positive tone that carried forward into the treatment journey.

The front desk experience receives particular attention in several accounts, underscoring how a single touchpoint can color a patient's perception of care. Debbie and Laura are repeatedly thanked for going "above and beyond" to make patients feel welcomed and supported, with one reviewer praising their ability to defuse a potentially negative start and set the visit on a constructive trajectory. The sentiment is that a friendly, accommodating greeting can significantly influence a patient's mindset as they begin a medical or rehabilitative process, leaving a lasting sense of appreciation for their courtesy and attentiveness.

Beyond the pre-surgical corridor, Sarah's contributions are described with metaphorical warmth that underscores the value of informed, confident care. One reviewer portrays Sarah as planting a seed of clinical advice and watering it with her expertise, turning a straightforward consultation into a source of growing confidence and reassurance as surgery approaches. The sentiment is deeply grateful, painting Sarah as a vital ally in assembling a coherent and reassuring healthcare plan - someone who helps patients feel informed, supported, and less anxious about the unknowns ahead.

The roster of staff praised for their kindness, knowledge, and reliability continues with Anne, Doris, and Dr. Johnston. Anne is described as amazing, polite, and capable of brightening someone's day, while other comments celebrate Anne as fantastic and the overall professionalism of the staff. Doris is singled out for effective physical therapy, noted for helping patients get back on track and for the therapists' punctuality. Dr. Johnston earns heartfelt appreciation for his surgical work, with a patient expressing profound gratitude for the care that enabled a positive surgical outcome. Collectively, these endorsements emphasize how clinical excellence and personal warmth can combine to create meaningful, trust-building patient relationships.

Several reviewers broaden the praise to encompass the broader therapy team and ancillary programs. The department is called out as great and friendly, with therapists who are both helpful and effective. One reviewer specifically mentions Doris as a standout therapist whose efforts made a tangible difference in recovery. The facility's emphasis on timeliness is also noted, reinforcing the sense that efficient, respectful care helps patients feel they are in capable hands. In addition to traditional rehabilitation, there are mentions of a weight loss program adjacent to the therapy area, suggesting a holistic approach that extends beyond immediate physical therapy to lifestyle and wellness support. The staff's ability to assist with insurance questions is also highlighted, reinforcing the practical, patient-facing strengths that support ongoing care.

Taken together, the collection of experiences paints a nuanced portrait of Mercy Health Sun Forest Outpatient Rehabilitation and Therapy. The facility clearly houses a robust team of clinicians and front-line staff who can deliver exceptional care, comfort, and clinical guidance when every staff member embodies courtesy, professionalism, and expertise. Positive encounters - whether through Veronica and Katie's warm reassurance, Debbie and Laura's hospitality at the front desk, Sarah's insightful clinical counsel, Anne's gracious competence, Doris's effective therapy, or Dr. Johnston's successful surgical outcomes - illustrate the patient-focused strengths that can make a meaningful difference in recovery and confidence. At the same time, the opposing experiences remind us that the patient journey is sensitive to interpersonal dynamics and that comfort, respect, and timely, attentive care are essential to ensuring every visit feels safe, capable, and worth recommending.

Places of Worship

• Christ the King Catholic Church (0.1 miles)
• St Matthew's Episcopal Church-West Toledo (1.5 miles)
• Epworth United Methodist Church (1.7 miles)
• Corpus Christi University Parish (2.8 miles)

Restaurants

• Mayberry Diner (0.1 miles)
• Hooters (0.2 miles)
• Bravo! Italian Kitchen (0.4 miles)
• Chick-Fil-A (0.6 miles)
• Bubba's 33 (0.7 miles)
• Fusian (0.7 miles)
• Chipotle Mexican Grill (0.7 miles)

Physicians

• Monica Young (0.1 miles)
• Arthritis Associates Of N W Ohio (0.2 miles)
• Toledo Podiatric Associates (0.2 miles)
• PDI Toledo (0.2 miles)
• NW Ohio Endoscopy Center/NW Ohio Gastroenterology Associates (0.2 miles)
• Yaldo Eye Center (0.2 miles)
• Promedica Health Center Woodley (0.2 miles)

Pharmacies

• St Anne Mercy Pharmacy (0.3 miles)
• Rite Aid (0.4 miles)
• Walgreens (0.5 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• ProMedica Pharmacy Counter - Central Ave (1.6 miles)
• CVS Pharmacy (1.6 miles)

Hospitals

• Mercy Health - St Anne Hospital Pharmacy Anticogulation Coumadin Clinic (0.4 miles)
• Davita Kidney Care (1 miles)
• Surgery Center At Regency Park (1.2 miles)
• Rcg Toledo Wernerts Corners (1.7 miles)
• Toledo Hospital Breast Care (2.2 miles)
• Toledo Hospital Er (2.2 miles)
• ProMedica Toledo Hospital (2.3 miles)

Theaters

• Cinemark Franklin Park 16 and XD (0.5 miles)

Cafes

• Panera Bread (0.6 miles)
• Starbucks (1.1 miles)
• SIP Coffee (1.1 miles)
• Starbucks (1.3 miles)
• BREW coffee bar (2.6 miles)

Parks

• Wildwood Preserve Metropark (1.9 miles)