Accessible Home Health Care of Toledo

Cons

• The company cannot find an aide who knows how to operate a Hoyer.
• Aides they hire do not last and end up sitting on phones instead of working.
• Carla won't answer her phone or says she's "working on it," and it's been almost two years.
• Carla and the leadership are rude, short, and impersonal.
• They tell her to have her backup do the work when there is no help, and the backup is unpaid.
• They hire anyone.
• An aide lied about the home and income; another stole because she didn't have gas money since she wasn't paid for 3 weeks.
• The reviewer would not send their dog to this company.

Review

There is a persistent thread of frustration and alarm running through these remarks about a home care company. The reviewer paints a picture of a neighbor who relies on aides to operate essential equipment, like a Hoyer lift, only to encounter repeated incompetence and unreliable staffing. The inability to find an aide who truly knows how to use the equipment creates ongoing concerns about safety and proper care. The frustration isn't limited to the occasional no-show; it extends to a revolving door of aides who start with promise but do not stay long enough to build trust or provide consistent help.

The problem is compounded by what the reviewer sees as a breakdown in communication at every level. When the neighbor reaches out to Carla to secure additional help, the response is either silence or a vague claim that she is "working on it." The timeline mentioned - almost two years of trying to obtain steady assistance - suggests a chronic inability to fulfill basic service commitments. This pattern of unresponsiveness from Carla and what is described as management or leadership at the company leaves the neighbor in a perpetual state of limbo, uncertain when or if help will arrive.

The overall demeanor of the people running the company is described in stark terms: rude, short, and impersonal. The reviewer feels that Carla and her team lack even the most fundamental patience or courtesy, treating the neighbor's needs as an afterthought rather than a priority. This atmosphere of disrespect is framed as a persistent obstacle to getting the care that is supposed to be provided, further eroding trust in the company's ability to support vulnerable clients who depend on steady assistance.

There is also a troubling mention of policy around backups and responsibilities. The company reportedly instructs the neighbor to rely on a backup caregiver to "get it done" when no official help is available, but the backup worker is not paid for this work. This arrangement is criticized as both unfair and unsustainable, leaving the caregiver in a precarious position while the patient continues to go without essential care. The implication is that the company relies on unpaid labor to cover gaps, a practice that many would view as exploitative and unacceptable in the context of caregiving.

Another set of troubling claims concerns hiring standards and integrity. The reviewer asserts that the company "hires anyone," which they interpret as a lack of screening and vetting in the recruitment process. Specific incidents are described to illustrate the danger of such a practice: one aide allegedly lied about the reviewer's home and income, fostering anxiety and mistrust; another aide allegedly stole from the reviewer because she did not have gas money after not being paid for three weeks. These allegations suggest a breakdown not only in staffing reliability but also in safeguarding client finances and personal information.

Taken together, the narratives produce a strongly negative impression of the company's ability to deliver consistent, respectful, and safe home care. The cumulative effects of missed or late assistance, unresponsive management, unprofessional conduct, unpaid backup labor, and troubling incidents involving staff behavior contribute to a clear and urgent warning. The reviewer's bottom-line judgment is unequivocal: they would not entrust even the care of a dog to this company, and they urge others to seek different providers who can offer dependable staffing, proper communication, and a higher standard of professional conduct.

In the end, the experiences recounted serve as a cautionary tale about navigating home health services. The neighbor's ongoing struggle to obtain reliable aides, the perceived incompetence of leadership, and the ethical concerns around backups and staff handling paint a picture of an organization that fails to meet essential expectations in caregiving. For anyone considering this company, the message is to proceed with extreme caution, to seek out other providers with stronger accountability and clearer, more humane practices, and to demand concrete assurances about staffing, responsiveness, and safety before placing trust in any home care arrangement.

This part of Toledo, Ohio, offers a convenient and diverse array of amenities for senior living. With several physicians' offices, pharmacies, and hospitals within close proximity, residents can easily access quality healthcare services. There are also plenty of dining options, including familiar chains like Pizza Hut and Chick-Fil-A, as well as local favorites like El Vaquero. For leisure activities, seniors can enjoy a cup of coffee at Starbucks or catch a movie at Cinemark Franklin Park 16 and XD. Additionally, the nearby Wildwood Preserve Metropark provides a peaceful outdoor setting for nature walks and relaxation. Overall, this part of Toledo offers a balance of convenience, entertainment, and healthcare resources for seniors looking to settle in the area.

Physicians

• Mercy Family Physicans West (0.1 miles)
• Bob Balduf MD (0.1 miles)
• Toledo Radiological Associates (0.3 miles)
• Monica Young (0.4 miles)
• PDI Toledo (0.5 miles)
• Yaldo Eye Center (0.5 miles)
• Promedica Radiology (0.5 miles)

Restaurants

• Pizza Hut (0.3 miles)
• Fusian (0.3 miles)
• Bubba's 33 (0.3 miles)
• Chick-Fil-A (0.4 miles)
• El Vaquero (0.4 miles)
• Sonic Drive-In (0.4 miles)
• Piada Italian Street Food (0.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Rite Aid (0.5 miles)
• Rite Aid (0.5 miles)
• St Anne Mercy Pharmacy (0.5 miles)
• ProMedica Pharmacy Counter - Central Ave (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)

Cafes

• Starbucks (0.6 miles)
• SIP Coffee (0.6 miles)
• Panera Bread (1 miles)
• Starbucks (1.8 miles)
• BREW coffee bar (2.1 miles)

Places of Worship

• Christ the King Catholic Church (0.6 miles)
• Epworth United Methodist Church (1.6 miles)
• St Matthew's Episcopal Church-West Toledo (2 miles)
• Corpus Christi University Parish (2.3 miles)

Hospitals

• Mercy Health - St Anne Hospital Pharmacy Anticogulation Coumadin Clinic (0.7 miles)
• Davita Kidney Care (0.7 miles)
• Surgery Center At Regency Park (1.7 miles)
• Toledo Hospital Er (1.8 miles)
• Toledo Hospital Breast Care (1.8 miles)
• ProMedica Toledo Hospital (1.9 miles)
• Toledo Hospital 7th Floor SICU (1.9 miles)

Theaters

• Cinemark Franklin Park 16 and XD (0.9 miles)

Parks

• Wildwood Preserve Metropark (2 miles)