Arbors At Streetsboro
Save1645 Maplewood Drive, Streetsboro, OH 44241
For more information about senior living options: (844) 490-3973
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The reviews climber together to paint a complex picture of the Arbors at Streetsboro. Across multiple experiences, families consistently highlighted a mix of warmth, kindness, and genuine care from several standout staff members, while also recounting serious concerns about care quality, safety, and administration at times. On the positive side, many families spoke warmly of the people who treated their loved ones with patience and compassion, and they stressed how meaningful those personal connections felt during difficult transitions.
Among the most frequently praised individuals were Nonie and Dar, who formed a special friendship with a mother who was rehabbing there. The sentiment was not just about routine care, but about the human connection and trust they built. Oliver was described as a "great human being," consistently polite and caring, who visited and checked on a resident when families were there. TeShauna earned frequent admiration for handling the administrative side with grace - she was noted for coordinating paperwork between Arbor's and the hospital and staying in touch with family, even in tense phone conversations where she remained calm and professional, "like a BOSS." Lauren's upbeat and empathetic demeanor, along with clear communication about medications and NP notes, also left a lasting positive impression. Monica, in particular, was singled out repeatedly as outstanding - arriving with empathy, staying connected, and going above and beyond for residents and their families, to the point that her dedication was described as an enduring asset to the facility.
There was also a strong, recurring thread praising the atmosphere and everyday operations when staff were doing their jobs well. Several reviews emphasized that the facility felt clean and well-maintained, with staff who were friendly and professional, contributing to a sense that residents' well-being was a priority. One reviewer recalled a very refreshing experience walking into a facility where staff greeted visitors with smiles and where the environment did not carry unpleasant odors, reinforcing that residents were the top priority in day-to-day care. In some cases, families noted that even during transitions to a new environment - often stressful - the staff and residents helped ease the move, making the experience more manageable and even positive overall. The sentiment ranged from casual nods to explicit praise for certain team members who made meaningful, tangible differences in care plans and daily routines.
Yet the same set of reviews does not shy away from severe criticisms. A number of comments described a deeply troubling contrast to the positive experiences, focusing on persistent problems in care quality, administrative consistency, and overall facility conditions. One reviewer claimed a lack of care and frequent staff turnover at the administration level, calling the environment filthy, with lazy aides who spent time on their phones rather than tending to residents. They criticized the nursing director, labeling her a "lie," and complained about missing clothing and other items that never turned up. Memory care activities were described as nonexistent, and there was a strong accusation that state inspectors should have intervened. The overall tone suggested a breakdown in trust with leadership and a perception that important basics - reliability, follow-through, and accountability - were missing.
Other accounts spoke of more direct and alarming experiences. A reviewer who arrived by ambulance claimed that pain medication was denied upon entry, despite having care needs and existing prescriptions from the hospital. They described a traumatic chain of events, including a nurse handling a patient aggressively and a physical therapist incident that left them with a concussion. Food was criticized as well, with one account noting repetitive fish dishes and an overall dietary experience described as excessive saltiness, to the point of needing to supplement meals from outside sources. The absence of amenities, such as walk-in closets and other comforts, was cited as part of a broader dissatisfaction with the environment.
There were also powerful, multi-faceted allegations of abuse and neglect by specific staff and systemic failures. One reviewer recounted discovering bruises on a grandmother's wrists and alleged ongoing misuse by a certified nursing assistant, followed by a troubling observation about the caregiver and the institution despite reporting the incident. They described the effect of the COVID period as limiting visibility and family access, yet emphasized that after reporting events, conditions had not immediately improved. Another highly charged claim involved a patient who felt their loved one was neglected, with accusations that hospice care was not appropriately addressed and that therapy services were removed. In these accounts, the narratives were not simply about isolated incidents but about a sense that residents' safety and dignity could be compromised, with some families describing a culture of fear or frustration in communication with administration.
There were even lighter, though still mixed, notes about the facility's capacity to treat and accommodate varied needs. Some reviewers mentioned the staff's ability to tailor care for people with disabilities, with praise for an environment that could be inclusive and supportive within the kitchen and other areas of the building. Others described moments when staff made meaningful efforts to provide updates to families, ensuring that loved ones remained informed even when visits were limited by distance or scheduling. A few stories of exceptional daytime routines included staff members helping a brother prepare for bed and other small, but important, acts of kindness that contributed to a sense of normalcy and courtesy in an otherwise challenging setting.
In wrapping up the collective opinions, the tone is clearly mixed but deeply human. There are heartfelt tributes to caregivers who truly go the extra mile - monumental acts of empathy, proactive communication, and dependable presence that leave lasting impressions on families. At the same time, there are grave warnings about neglect, unsafe practices, and leadership that appears unresponsive or inconsistent to those who place their loved ones in care. For anyone evaluating Arbor's Streetsboro, the synthesis of these experiences suggests a careful, thorough due diligence: observe the facility, ask pointed questions about daily activities in memory care, review governance and staffing stability, inquire about incident reporting and follow-through on concerns, and seek opportunities to speak with both frontline staff and leadership. The stories underscore that strong, compassionate staff exist and shine, but there are troubling accounts that warrant careful consideration and proactive questions before making any decisions about placement.
Arbors at Streetsboro is an assisted living community located in Streetsboro, OH. Our community offers a wide range of amenities and care services to provide our residents with a comfortable and fulfilling lifestyle.
Our amenities include a beauty salon, cable or satellite TV, a computer center, a fitness room, gaming room, and outdoor space. Residents can also enjoy fully furnished apartments with private bathrooms and kitchenettes. Our dining options feature restaurant-style dining with special dietary restrictions accommodated. Additionally, we have a small library, telephone service, Wi-Fi/high-speed internet access, and move-in coordination services.
We also provide comprehensive care services to meet the individual needs of each resident. Our 24-hour call system and supervision ensure the safety and well-being of our residents at all times. Assistance is available for activities of daily living such as bathing, dressing, and transfers. Medication management and diabetes diet support are provided by our professional staff.
At Arbors at Streetsboro, we believe in promoting mental wellness through our mental wellness program. We offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Our wellness center provides opportunities for physical fitness programs to keep residents active and healthy.
In addition to our amenities and care services, we offer various activities for our residents to engage in socializing and entertainment. These include concierge services, planned day trips, resident-run activities, scheduled daily activities.
Furthermore, our community is conveniently located near several cafes, parks, pharmacies, physicians' offices restaurants for easy access to local amenities. We also have transportation arrangements available nearby hospitals when needed.
At Arbors at Streetsboro in Ohio, we strive to create an engaging environment where seniors can thrive while receiving the care they need.
Arbors At Streetsboro is located at 1645 Maplewood Drive, Streetsboro, OH 44241 in Portage County, Ohio
Arbors At Streetsboro on seniors.fyi includes 14 photos including images showing interior, windows, dining, building, decor, bedroom, outdoor, kitchen, and more.
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