Avenue At Aurora

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  • Interior

    A spacious and elegantly designed lounge area with modern furniture and stylish lighting.

  • Decor

    Avenue at Aurora signage showcasing the brand identity.

  • Architecture

    A beautifully designed gazebo surrounded by lush greenery, perfect for outdoor gatherings.

  • Bedroom

    A cozy room featuring a bed, a television, and natural light from the window.

  • Dining

    A beautifully designed dining room featuring a modern chandelier and elegant table settings.

  • Seating Area

    Residents enjoying a communal activity in a senior living facility.

  • Salon

    A modern salon interior featuring two mirrors and stylish black chairs against a vibrant green wall.

  • Healthcare

    A group of people gathered outside a building, holding signs to show support and solidarity.

  • Rehabilitation

    Seniors participating in a group exercise activity at a community center, promoting wellness and rehabilitation.

  • Physical Therapy

    A healthcare worker assists an elderly woman during a physical therapy session in a warm and welcoming environment.

Avenue At Aurora

425 South Chillicothe Road, Aurora, OH 44202

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
74
4 stars
3
3 stars
3
2 stars
2
1 stars
18

Skilled Nursing Facility

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    Overall Review of Avenue At Aurora

    Pros

    • pro The staff at The Avenue at Aurora is very helpful and attentive to both patients and families.
    • pro The aides are professional, responsive, and dedicated, with Terrell and Lorraine receiving special praise.
    • pro The administration regularly checks in and shows genuine concern for residents and families.
    • pro The facility is beautiful, clean, and well-maintained, with meals that offer plenty of variety.
    • pro The rehab program is highly regarded, with skilled nurses, CNAs, physical therapists, occupational therapists, and a supportive social work team.
    • pro Amber, Gianna, and other staff are consistently described as amazing, friendly, and supportive.
    • pro The Avenue is widely recommended for rehab and skilled nursing due to its caring staff and welcoming atmosphere.
    • pro Families note that care is compassionate and that staff go above and beyond to assist residents and their loved ones.

    Cons

    • pro The reviewer notes two falls with no nurse calls after 8pm and describes the care as unacceptable with poor communication to families.
    • pro The first night included ants biting a patient; no treatment was provided, the patient was left on the floor for over two hours, and medication waits were hours long, indicating severe understaffing.
    • pro The front office is described as lacking communication and basic medical knowledge.
    • pro Food was inadequate or missing on trays, and kitchen staff claimed they didn't know what was wanted, resulting in nothing being served.
    • pro Nurses and staff are accused of sitting on phones and not checking in on patients.
    • pro The discharge planner is described as a joke and as pressuring families to lie about care needs.
    • pro Administrators were accused of gaslighting families and walking out on them, making families feel like the problem.
    • pro A strong negative verdict: not to send a loved one to this facility.

    Review

    The reviews paint a picture of The Avenue at Aurora as a facility that can offer excellent, compassionate care and a bright, comforting environment, but also a place where staffing gaps, communication missteps, and safety concerns have left some families deeply frustrated. Taken together, the comments suggest a complex balance between the strength of individual caregivers and the vulnerabilities that can arise in a busy skilled-nursing and rehabilitation setting. Several families praise the atmosphere, the look and feel of the building, and the overall impression that residents are treated with kindness and respect, even when other problems surface.

    A substantial portion of the feedback centers on positive, highly specific acts of care. Numerous residents and families singled out individual staff members for their dedication and responsiveness. For example, Terrell and Lorraine were repeatedly praised for their professionalism and attentiveness during a difficult moment, with one caller noting how helpful they were given a new medication that increased the need for assistance. Across multiple accounts, registered nurses, certified nursing assistants, and therapists were named by first and last names - people like Rachel, Faith, Laura, Ginger, Talyn, Patricia, Mark, Gianna, Brianna, Barb, Connie, Gail, Cathy, and many others - who made meaningful differences in daily recovery, comfort, and morale. The rehab experience also drew strong praise, with therapists Taylor, Meredith, and Beth highlighted for their skill and teamwork, and many reviewers expressing sincere gratitude for the progress made during rehabilitation. Beyond clinical care, several reviews note the warmth and efficiency of nonclinical staff, including receptionists and social workers, and even highlight the facility's aesthetics and meal variety as contributing to a positive experience.

    Families who wrote in about administration and communication also reported favorable moments. One reviewer thanked The Avenue for listening and addressing concerns through direct interaction with leadership, conveying that the administration followed up and that the overall trajectory of a loved one's care felt more secure as a result. Others emphasized that the building itself is beautiful, clean, and well maintained, with administrative staff who stay visible and approachable, helping families feel informed and involved. In these accounts, the combination of a well-run rehab program, supportive therapy teams, and a pleasant environment contributed to recovery experiences that residents and families recalled positively and with appreciation.

    However, a substantial thread of the feedback describes serious negative experiences that contrast with the positive notes. Several reviewers report falls and inadequate post-fall responses, with at least two instances of no nurse contact after hours and explicit dissatisfaction with delayed assistance. One account describes a night when a patient was left on the floor for more than two hours and another mentions four-hour waits for meals or for medication at night. Ants in a patient's room on the first night, coupled with a lack of timely treatment, are cited as alarming examples of how immediate safety and comfort can be compromised. Comments about understaffing, especially after hours, recur, with complaints about limited nurse availability, poor responsiveness to calls, and meals that were incomplete or improperly served.

    Communication challenges and frustrations with management also appear repeatedly. Some reviewers describe a disconnect between families and nursing staff, noting that calls to the nursing station sometimes went unanswered or that front-office communication could be confusing or lacking in medical clarity. In one particularly vehement review, a family described a discharge-planning experience as ineffective and accused the administration of gaslighting, with disputes over standard-of-care expectations and the handling of medical needs. Another reviewer recounted a prolonged and distressing experience in which antibiotic treatment and other care were delayed, culminating in a move to another facility after a short stay. Taken together, these accounts emphasize how critical timely communication, reliable transportation, clear protocols, and transparent decision-making are to families, especially during high-stress moments like urgent medical needs or transitions of care.

    The most telling pattern is the stark variance in experiences. Some families describe a predominantly caring, professional staff that feels like a true team, where caregivers go "above and beyond" and the facility's visible investments in rehabilitation and cleanliness contribute to a sense of trust and gratitude. Others report serious shortcomings - safety lapses, inadequate after-hours coverage, miscommunications, and administrative friction - that undermine confidence and lead families to caution others about choosing the facility. Several reviews acknowledge the difficulty inherent in skilled nursing and hospice care, noting that even when staff are kind and capable, systemic issues - such as staffing shortages and inconsistent communication - can color the overall experience.

    Ultimately, The Avenue at Aurora emerges as a place with strong potential when care teams are well-staffed, attentive, and coordinated, and when families feel included and informed. It also presents real risks when safety protocols are not consistently followed, when after-hours needs are not promptly addressed, or when administrative communication drifts. For families considering this facility, the reviews suggest weighing the evident strengths of individual caregivers, the rehab program's quality, and the appealing environment against the reported gaps in safety, responsiveness, and organizational communication. A candid conversation about night staffing, call-bell response times, medication delivery, and how concerns are escalated may help in making an informed decision that aligns with a loved one's specific needs and the family's expectations.

    Features

    Housing

    • 98 resident community capacity 98 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Avenue At Aurora in Aurora, OH is a vibrant and all-inclusive assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With its beautiful surroundings and convenient location, this community provides an ideal setting for seniors looking for a nurturing and engaging environment.

    Residents at Avenue At Aurora can enjoy a variety of amenities designed to enhance their quality of life. The community features a beauty salon, where residents can indulge in pampering treatments, as well as a gaming room and small library for entertainment and relaxation. The on-site fitness room and wellness center offer opportunities for physical activity and health promotion. Outdoor spaces including a garden provide peaceful areas for residents to enjoy nature.

    The fully furnished apartments at Avenue At Aurora offer private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a clean and comfortable living environment. Residents can savor delicious meals in the dining room with restaurant-style dining, while special dietary restrictions are carefully catered to.

    The attentive staff at Avenue At Aurora is available 24/7 with a call system for immediate assistance. Assistance with daily activities such as bathing, dressing, and transfers is provided, ensuring that residents receive the support they need. Medication management is also offered to promote overall health and well-being.

    The community organizes various activities to keep residents engaged socially and mentally stimulated. Concierge services are available to assist with any needs or requests. Fitness programs cater to different levels of mobility, while planned day trips allow for exploration outside of the community. Resident-run activities foster a sense of community involvement, while scheduled daily activities provide structured experiences for all residents to participate in.

    Located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; Avenue At Aurora offers both convenience and accessibility for residents looking to remain connected within the wider community.

    Overall, Avenue At Aurora strives to provide a supportive and engaging environment for seniors, offering a variety of amenities and care services to meet their individual needs and preferences.

    Nearby Places of Interest

    Restaurants

    • Mad Jack's Grill & Pub (0.5 miles)
    • McDonald's (0.9 miles)
    • Mason Jar Grill And Pu (1 miles)
    • Barrel Lodge Bar & Grill (3.6 miles)
    • McDonald's (3.9 miles)
    • Pulp Juice & Smoothie (4.2 miles)
    • Wild Eagle Steak & Saloon Streetsboro (4.3 miles)

    Pharmacies

    • Walgreens (0.9 miles)
    • CVS Pharmacy (0.9 miles)
    • Marc's Stores (1 miles)
    • CVS Pharmacy (3 miles)
    • Walmart Pharmacy (3.9 miles)
    • Discount Drug Mart (4.4 miles)
    • Walgreens (4.5 miles)

    Physicians

    • James W. Tomko OD (0.9 miles)
    • Crystal Clinic Orthopaedic Center (4 miles)
    • Primary Care Assoc-Northeast (4.5 miles)
    • Gary Milkovich Co. (4.5 miles)
    • Cleveland Clinic Internal Medicine (5 miles)
    • South Suburban Women's Center (5 miles)
    • Bainbridge Urgent Care (5.6 miles)

    Places of Worship

    • Aurora United Methodist Church (1.5 miles)
    • Macedonia Commons (9 miles)
    • United Methodist Church of Kent (10.4 miles)

    Cafes

    • Starbucks (3.9 miles)
    • Starbucks (6.9 miles)
    • Starbucks (9.1 miles)

    Hospitals

    • Med Center One-Streetsboro (4.4 miles)
    • Cleveland Clinic (5.6 miles)
    • Akron Children's Hospital Urgent Care (8.7 miles)
    • Assurance Health Hudson (8.8 miles)
    • University Hospitals (9.9 miles)
    • VA Medical Center (10.4 miles)

    Transportation

    • U-Haul Moving & Storage (4.7 miles)

    Parks

    • Hudson Springs Park (4.9 miles)
    • River Road Park (6.4 miles)
    • Middleton Park (6.4 miles)
    • Solon Community Park (6.9 miles)
    • Frohring Meadows (7.5 miles)
    • South Russell Community Park (8.8 miles)
    • Towner's Woods (9.3 miles)

    Frequently Asked Questions

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