Briarfield of Sandusky

Pros

• The staff at Concord Care Center are cordial and caring.
• The therapy staff are great.
• Concord Care Center has provided significant help to residents.
• The staff, nurses, and patients feel like family at Concord.
• Concord Care Center earned a five-star rating.
• The husband regained the ability to stand and walk thanks to Concord.
• The therapy gym is beautiful and spacious, with dedicated therapists.
• The facility is warm, welcoming, and full of love, life, and excitement.

Cons

• A reviewer stated it was one of the worst places they had ever seen, claiming staff did not pay attention to residents and would ignore bell requests.
• Agency aides were described as lazy, and there was a sense of a clique among the staff.
• There were items that came up missing, suggesting inadequate oversight.
• The food was described as needing improvement.
• The staff were said to miss the mark frequently.
• The environment was described as cliquish.

Review

Concord Care Center is frequently described as a warm, welcoming place where staff kindness and a strong sense of family shape every day. Residents, families, and even visitors consistently praise the cordial, respectful demeanor of the nurses, aides, and therapy team. The overall feeling conveyed in these remarks is one of genuine care and connection, with many noting that Concord feels smaller and more intimate in a way that fosters personal attention and a reassuring sense of belonging for those who live and work there.

A number of heartening stories highlight the real-life impact of Concord's care. One family shares a powerful victory: their husband was told he would never stand or walk again, yet Concord helped him defy those expectations. Today he is standing, walking, and back at home, a transformation that the family credits to the staff and the rehabilitation program at Concord. Another family member, Keith Kromer, and their family express deep gratitude for the center's support, noting that Concord proved invaluable and offering thanks beyond words. These anecdotes underscore how rehab and persistent encouragement can translate into meaningful gains and a renewed sense of independence.

The care extended to residents who have lived at Concord for years is also highlighted. A sister who has been at Concord Care Center of Sandusky for almost five years speaks of a smaller facility with a wonderfully caring staff that treats residents like family. The sentiment runs through the community - visitors report residents appearing content and well cared for, reinforcing the impression that Concord's culture centers on warmth, attentiveness, and a home-like atmosphere rather than a clinical, impersonal setting.

Several reviews emphasize the consistency and quality of the staff across departments. The nurses, aides, and therapy team are repeatedly described as "real good people" who are on top of things and ready to help. The therapy program is praised for being effective and engaging, with many noting that therapy is not only thorough but also enjoyable because the therapists are dedicated and fun. The therapy gym is singled out as a beautiful, spacious space where residents can work on recovery in a supportive environment. The dietary team is described as "top notch," contributing to a well-rounded daily routine that includes pleasant meals and a thoughtful overall dining experience.

Activity programming and daily life at Concord are highlighted as major strengths. The activities team keeps energy high with a variety of programs, including gardening, balloon toss, fishing, and meal outings. There are practical supports that make a difference in daily life as well: Allison is credited with driving residents to appointments and shopping, bringing in food for cooking projects, taking calls for visiting friends and family, and organizing outings. Susan helps coordinate bingo and other social activities, while Andrea is described as Allison's right hand - creative, good with arts, and capable of planning events like an Art Festival. These details paint a picture of a lively community where engagement is valued and actively fostered.

There is clear pride in being part of the Concord team. Comments like "Proud to be part of a great team" and "The team at Concord is all around caring" capture a collective spirit that extends across nurses, aides, therapists, dietary staff, and activities coordinators. The sense of teamwork is reinforced by specific acknowledgments of how staff members collaborate to support residents - nurses bringing in popsicles for everyone, and a cohesive approach to rehabilitation and everyday care. The environment is described as full of love, life, and warmth - a place where residents feel supported and family members feel confident in the care their loved ones receive.

Not every voice is uniformly positive, and one review offers a cautionary note that stands in contrast to the prevailing optimism. A former resident recalls a time when the facility seemed overwhelmed and unresponsive - ringing bells went unanswered, and there were instances of a roommate's needs not being promptly attended to. The reviewer also mentions issues with certain agency staff and occasional missing items, painting a picture of a temporary struggle with responsiveness and consistency. This perspective is presented as a counterpoint to the otherwise glowing testimonials, suggesting that, while Concord is widely praised, experiences can vary and there may be moments when staff stress or systemic challenges affect perceptions of care.

Overall, the sentiment about Concord Care Center leans strongly positive. The center is described as an excellent place for rehabilitation, with a focus on helping residents regain mobility, return to family life, and even resume everyday activities and outings. The combination of a small, homelike setting, highly engaged staff, comprehensive rehabilitation services, and a vibrant activity calendar creates an environment where many residents and their families feel hopeful and supported. For anyone considering Concord, the recurring invitation is to schedule a tour and see firsthand the caring culture, the strong teamwork, and the tangible progress residents experience every day.

This part of Sandusky, Ohio, offers a range of amenities and services that may cater to the needs of seniors. With several physicians' offices, pharmacies, and hospitals located within a short distance, access to healthcare is convenient. The variety of restaurants nearby provides options for dining out or ordering in. Additionally, cafes like Starbucks offer a cozy atmosphere for socializing or enjoying a cup of coffee. For outdoor enthusiasts, parks like Erie Metrobark Park and Shoreline Park offer opportunities for leisurely strolls or picnics. The proximity to public transportation options like the Amtrak Train Station may also make it easier to travel around the area without needing a car. Overall, this neighborhood seems to provide a mix of conveniences and recreational opportunities that could be appealing for seniors looking for a comfortable and accessible living environment.

Physicians

• Bruce A Montgomery DO (0.6 miles)
• Sandusky Family Practice (1 miles)
• Retina Vitreous Associates (1 miles)
• Firelands Physician Group - Campbell Street (1 miles)
• SVS Vision Optical Centers (1.3 miles)
• Executive Urology (1.6 miles)
• Firelands Physician Group (1.6 miles)

Restaurants

• Jimmy John's (1.2 miles)
• Wendy's (1.3 miles)
• Arby's (1.3 miles)
• McDonald's (1.3 miles)
• Mekong Authentic Vietnamese Cuisine (1.3 miles)
• Casa Real (1.4 miles)
• Chick-Fil-A (1.4 miles)

Pharmacies

• Discount Drug Mart (1.3 miles)
• Kroger Pharmacy (1.5 miles)
• Discount Drug Mart (1.6 miles)
• Rite Aid (1.7 miles)
• The Stadium Pharmacy (1.9 miles)
• Walmart Pharmacy (2.1 miles)
• Buderer Drug Co. (2.9 miles)

Cafes

• Starbucks (1.6 miles)
• Vita Urbana (3.3 miles)
• Dockside Cafe (3.5 miles)

Hospitals

• Noms Healthcare (1.7 miles)
• Firelands Regional Medical Center (2.1 miles)
• Firelands S Campus (2.1 miles)
• American Homepatient (2.4 miles)
• Firelands Regional Medical Center (2.6 miles)

Transportation

• Amtrak Train Station (2.4 miles)
• Frontier Town Station (5.3 miles)

Places of Worship

• The Chapel (2.7 miles)

Parks

• Erie Metrobark Park (3.2 miles)
• Shoreline Park (3.5 miles)
• Lions Park (3.7 miles)