Evergreen Healthcare Center
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924 Charlie'S Way, Montpelier, OH 43543
For more information about senior living options: (844) 490-3973
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The staff are very impressive and attentive to the residents' needs. It feels like a home and not a facility. Evergreen staff go above and beyond, treating residents like family. Every department is involved and knows the residents, including their personalities and interests. The facility is very clean and the food is good and hot. Amazing, friendly staff who are welcoming and wonderful. The management team is helpful and steps up when floor staff needs help. The new management team works hard for staff, residents and families. The community offers fun activities like bingo that engage residents and families. Evergreen is the best option in the area for skilled care or long-term care.
The reviewers claim Evergreen has changed hands too many times, leading to poor consistency and follow-through. They say the staff do not follow through, including failing to ensure medications are taken. They report residents are left in their own filth, with no sense of urgency, compassion, or understanding. They state no vitals were taken on the mother during the first week, which was deemed unacceptable. They describe the facility refusing to allow a grandmother to attend a wedding, effectively holding her hostage, with no apology. They allege abuse of power by staff toward a grandmother and warn that similar things could happen to others. They recount an incident where a resident was left unattended in an aisle and in a wet diaper all night.Evergreen presents itself in the memories of many families as a place where closeness to home and a sense of belonging can feel surprisingly real, even inside a healthcare setting. Several reviewers describe bringing loved ones there because it was conveniently near their own homes, only to discover something deeper: staff who treat residents with care that often feels more like family than facility work. The anecdotes are intimate and heartwarming - stories of moms and grandmothers sharing a recliner with a staff member, staff drawing pictures, staying up late for snacks, and conversations that reveal personalities as much as needs. This is not just a nursing home for many families; it is a space where residents' lives seem to be woven into the daily routines of the people who serve them, which in turn makes families feel confident about their choices.
A standout element for many is a tangible commitment to health progress and engagement that goes beyond routine care. One family member vividly recalls a loved one's weight loss - over 100 pounds - achieved while in Evergreen, accompanied by a management-led challenge with charted weigh-ins and regular updates. The approach isn't limited to a single department; the sense that every part of the facility knows the residents, their preferences, and their personalities is repeatedly highlighted. Even small interactions, like a nurse and resident sharing a secret handshake, are cited as moments that reinforce a feeling of warmth and belonging. For some, these moments are what make the day-to-day routine feel meaningful rather than merely clinical.
Cleanliness, welcoming staff, and tasty meals form another recurring thread in the praise. A newly onboarded EVS account manager notes how clean the building is and how the nurses and aides are consistently welcoming and busy with residents' needs. Across several visits, reviewers emphasize a facility that feels bright, orderly, and inviting, with good, hot meals and a cadence of activities that bring families in for events and celebrations. The sense that Evergreen is a place where residents can enjoy activities - like community bingo - and where families can participate in or observe care highlights the notion of a community rather than a single-care institution. In these accounts, the staff are described as the glue that keeps everything running smoothly.
The hearts of Evergreen's advocates are often drawn to the people who work there. They point to staff who go above and beyond, people like Ashley, Taylor, Lea, Rainy, and Peggy in admissions, who are remembered for their kindness and professional care. Reviewers talk about care teams that feel cohesive, with management stepping in when needed to support front-line staff. There is a strong emphasis on communication, with stories of nurses who connect with families in meaningful ways and admissions teams that make transitions feel smoother and more dignified. The sense of being treated "like family" pervades these recollections, and some express pride in being part of the Evergreen team themselves.
In several reviews, the leadership and administrative side of Evergreen is painted in a glow that speaks to trust and reliability. Families describe a management culture that is proactive, supportive of both residents and staff, and invested in the broader wellbeing of the community. One story credits a robust admissions team with guiding a difficult transition, while others praise the ongoing efforts of management to maintain service quality and to respond to families' concerns with transparency. The sentiment is that Evergreen can be, for many, the best option for skilled or long-term care in its region, a place where trust in leadership translates into trust in the care residents receive.
Yet this portrait is not complete without acknowledging the serious concerns raised by some reviewers. A particularly painful account describes a time when a grandmother, who was semi-mobile and of sound mind, was not allowed to attend a wedding ceremony, an incident the family characterized as abusive and coercive. Descriptions like "refused to allow my grandmother to attend" and "held hostage" are stark reminders that even in a setting many praise, there are episodes that can deeply wound families and cast a shadow over otherwise positive experiences. These accounts underscore the importance of humane policy, flexibility, and open dialogue when families are navigating intimate moments that matter most to them.
Additional testimonies paint a bleaker picture of missed care and organizational gaps. A number of reviewers allege that care was inconsistent or lacking - claims of poor listening to families, delayed recognition of serious health issues like sepsis, and a lack of timely medical attention. Some report that vital signs were not taken for days, that medications were not managed properly, and that residents could be left in soiled conditions. These accounts describe a troubling disparity between the shining anecdotes of compassion and teamwork and the harsher realities some families witnessed. They serve as a stark reminder that no facility should rest on its laurels and that continuous improvement and accountability are essential.
The most sobering notes come from those who feel the facility's care has declined over time or after changes in ownership. Several reviewers mention staff turnover and "changing hands" as a factor that erodes continuity and reliability. Phrases like "under new management" and "things have changed" recur, suggesting that the highs and lows of Evergreen's reputation may track with leadership and policy shifts. One reviewer explicitly cautions potential families to be mindful of evolving practices and to verify current conditions and staffing levels, especially when seeking consistent oversight of medications, hygiene, and day-to-day care. Taken together, these critiques remind readers that a facility's character can shift, and that what works well at one time may not persist without vigilant governance and feedback loops.
In the end, the body of reviews presents a complex image of Evergreen - a place that can feel like a home for residents and their families, supported by a staff that remembers names, shares stories, and creates moments of joy. It is simultaneously a place where many individuals and families recount transformative care experiences and where others confront serious concerns about safety, dignity, and consistency. This spectrum of experiences underscores an important truth: the decision to entrust a loved one to any care facility requires careful, individualized assessment, ongoing conversations with staff, and a clear-eyed view of both strengths and vulnerabilities. Families weighing Evergreen will find in these voices a reminder to visit, ask hard questions, and observe daily operations firsthand to determine whether the environment aligns with their loved one's needs and their own expectations for respectful, attentive care.
73 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Evergreen Healthcare Center in Montpelier, OH is a vibrant and accommodating assisted living community. Our residents enjoy a wide range of amenities designed to enhance their quality of life. They can visit our on-site beauty salon to maintain their personal grooming needs or relax in our outdoor garden and enjoy the serene surroundings. Additionally, we offer fully furnished accommodations with private bathrooms, ensuring comfort and privacy for our residents.
Our dining room offers restaurant-style dining with special dietary restrictions taken into consideration. Our experienced staff provides assistance with daily activities such as bathing, dressing, and transfers. We also offer medication management services to ensure the well-being of our residents.
At Evergreen Healthcare Center, we prioritize mental wellness and offer a dedicated program for mental well-being. Our fitness room and wellness center provide opportunities for physical activity and exercise programs tailored to individual needs.
Transportation arrangements are available for non-medical purposes as well as transportation coordination for doctor appointments. For leisure activities, residents can engage in various planned day trips or participate in resident-run activities organized within the community. Concierge services are also available to cater to any specific needs or requests.
In terms of nearby amenities, we have three parks in close proximity where residents can enjoy nature walks or outdoor activities. Two pharmacies are conveniently located nearby for easy access to medications. There are also two hospitals and five places of worship nearby for added convenience.
Overall, Evergreen Healthcare Center offers a warm and inviting environment with comprehensive care services, luxurious amenities, and convenient access to nearby attractions.
Evergreen Healthcare Center is located at 924 Charlie'S Way, Montpelier, OH 43543 in Williams County, Ohio
Evergreen Healthcare Center on seniors.fyi includes 6 photos including images showing bedroom, interior, dining, building, entrance, landscaping, fireplace, living room, and more.
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Interior
Building
Architecture
Bedroom
Windows
Dining
