Otterbein At Maineville

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Otterbein At Maineville

201 Marge Schott Way, Maineville, OH 45039

For more information about senior living options: (844) 490-3973

4 from 74 reviews
5 stars
54
4 stars
1
3 stars
1
2 stars
2
1 stars
16

Skilled Nursing Facility

Overall Review of Otterbein At Maineville

Pros

  • pro The staff truly go above and beyond to make elders feel at home.
  • pro They provide excellent care while focusing on quality of life.
  • pro The neighborhood is warm and welcoming, and the facility feels like home.
  • pro Each room is a private suite with a large zero-entry shower.
  • pro The activities and facilities are wonderful, and the staff are caring and attentive.
  • pro Families report compassionate, attentive, and professional care.
  • pro Otterbein Maineville has a friendly neighborhood feel and is highly recommended.
  • pro Jessica, the rehab house manager, goes above and beyond and treats residents like family.

Cons

  • pro The reviewer reports that food was cold, aides were hardly visible, and medications and wound care were not provided on time.
  • pro A nurse allegedly yelled at a family member, refused to order insulin promptly, and did not follow up for hours.
  • pro A feeding tube was left on the floor with urine spraying and soiled blankets under the bed, indicating unsafe conditions.
  • pro There was no dietitian on duty and CNAs were described as very young and attempting to cook meals.
  • pro Staff were alleged to be racist toward agency workers and to cancel shifts after they were booked.
  • pro Burnt food was served and nursing staff were described as unfriendly or neglectful.
  • pro The reviewer warned not to send loved ones there and stated they would not return.

Review

Otterbein in Maineville has left a strong impression on many families and residents, described repeatedly as a warm, welcoming place where staff truly go above and beyond to make elders feel at home. Across several reviews, the emphasis is consistently on care that prioritizes quality of life, compassion, and professionalism. Visitors repeatedly note a "homelike" atmosphere, with residents treated with dignity and families feeling that their loved ones are cherished. This overarching sense of warmth and attentiveness is a thread that runs through many of the positive experiences shared.

A standout feature cited by multiple reviewers is the living environment itself. Several accounts mention private accommodations, with one review highlighting "every room is a private suite" and a large zero-entry shower, underscoring accessibility and comfort. The sense of home is reinforced by testimonials about the neighborhood feel and the emphasis on residents' well-being beyond mere medical care. People speak of staff who are kind, patient, and genuinely involved in daily life - supporting not only physical recovery but social engagement and meaningful activities. In this vein, rehab and therapy are frequently praised, with residents recounting help from physical and occupational therapy teams and noting that staff treated them like family and made the experience feel personal and supportive.

In the Maineville reviews, there is particular appreciation for staff who go the extra mile. Specific names appear in several positive notes, with compliments directed at individuals who were described as attentive, trustworthy, and compassionate. One particularly emphatic tribute singled out a house manager named Jessica, who was described as going above and beyond for the elders, making a house feel cohesive and well-run. Other families highlighted dedicated team members - such as Tiffany, Melissa, Donna, Stephanie, and Brandy - who were clear about clear, respectful communication and who helped residents and families feel heard and respected. The sentiment in these thanks is that Otterbein's strongest asset is its people: when staff are prepared to invest time and empathy, the care shines through.

However, not every experience matched the ideal. A number of reviews recount serious concerns about care and management. Some families describe meals that arrived cold or inconsistent, and note that communication channels - calling for aides or contacting nurses - could be difficult to reach. Medication timing and wound care were cited as problematic in certain instances, with one heartbreaking account describing a delayed insulin order for a diabetic grandmother and a nurse who raised her voice and questioned a concerned family member. The review describes a tense scene where a nurse spoke harshly to a granddaughter seeking timely medical care, followed by delays and a lack of follow-through. There are also accounts of distressing moments involving a grandmother's safety, such as a feeding tube incident and a night-time surprise visit revealing a floorful of mess, which led to strong warnings from a concerned daughter to not send a loved one there.

Other reviews bring attention to broader safety and quality concerns. One family recounts a situation where a feeding tube was found on the floor, with other issues noted around cleanliness and assistance. There are also pointed criticisms about the consistency of care in roles, such as reports of CNAs attempting to prepare meals rather than relying on dietitians and a general sense that staff turnover or uneven staffing could affect the level of supervision and care. A few reviews included allegations of discriminatory behavior, with one describing racism toward agency staff and bias in shift handling, including cancellations after shifts were booked. While these are single reviews within a broader mix, they contribute to an impression that culture and inclusivity are critical and variable areas for Otterbein to address.

Emotionally powerful stories underscore the human stakes involved. Several reviews speak to the grief families feel when a loved one passes away, sometimes after difficult health journeys or frustrating experiences. Others express gratitude for the moments of genuine connection and for staff who treated their relatives with respect in trying circumstances. Some families, while appreciative of the rehab focus and neighborly ambiance, clearly feel the need for stronger oversight and better responsiveness to concerns - particularly around safety, timely care, and clear communication with families who may be far from the facility.

Taken together, the collection of reviews paints a nuanced portrait of Otterbein in Maineville: a place that can be deeply comforting and life-affirming when staff are present, communicative, and compassionate, especially in rehab and daily activities. The same reviews reveal that when gaps occur - in meal quality, timely medication, safety oversight, or respectful staff conduct - families feel the impact acutely and some experiences fall short of the hoped-for standard. The facility emerges as a community with notable strengths in a caring culture, strong personal connections, and a homey environment, but it also faces challenges related to consistency, safety protocols, and inclusive, respectful care across all shifts and roles. For families evaluating Otterbein, the message is clear: there are many shining moments of genuine care and dedication, but ongoing attention to communication, safety, and staff training will be essential to ensure every resident experiences the best possible care every day.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Otterbein At Maineville is an assisted living community located in the charming town of Maineville, OH. This community offers a range of amenities to ensure that residents are comfortable and have all their needs met. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a small library for residents to enjoy.

The dining experience at Otterbein At Maineville is exceptional, with restaurant-style dining available for every meal. Special dietary restrictions are accommodated to ensure that all residents can enjoy delicious and nutritious meals. The kitchenettes in each apartment also allow residents the option to prepare meals as they wish.

Care services provided at Otterbein At Maineville include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications on time and in the correct dosage. A mental wellness program is in place to promote emotional well-being among residents.

In addition to the comfortable living spaces and comprehensive care services, Otterbein At Maineville offers plenty of opportunities for socialization and engagement. Resident-run activities are organized regularly, allowing residents to participate in hobbies they enjoy or explore new interests. Scheduled daily activities provide variety and cater to different preferences.

The convenient location of Otterbein At Maineville ensures that essential amenities are within reach. There are two parks nearby for outdoor recreation, four pharmacies for easy access to medication needs, five physicians for healthcare requirements, 15 restaurants for dining out options, one transportation service for appointments or outings, two places of worship for spiritual support, and two hospitals for any medical emergencies.

At Otterbein At Maineville, residents will find a warm and welcoming community where their needs are prioritized. With comfortable accommodations, personalized care services, engaging activities, and convenient amenities nearby, this assisted living community provides an enriching and supportive environment for seniors.

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Nearby Places of Interest

Places of Worship

  • Motherless Daughters Ministry (0.7 miles)
  • Crosspointe Community Church (3.6 miles)
  • Heritage Presbyterian Church (5 miles)
  • Axis Christian Church (5.3 miles)
  • Epiphany United Methodist Church (5.7 miles)
  • Mason Christs Church At (5.8 miles)
  • Four Corners Church (8.4 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (4.2 miles)
  • Walgreens (4.9 miles)
  • Assure Rx Health (5.3 miles)
  • Walmart Pharmacy (5.3 miles)
  • Skilled Care Pharmacy (6.2 miles)

Restaurants

  • Shooters Sports Grill (1.6 miles)
  • The Monkey Bar & Grille (1.7 miles)
  • Skyline Chili (2 miles)
  • Taco Bell (2 miles)
  • Cartridge Brewing (2.5 miles)
  • Eli's Sports Bar & Grill (3.2 miles)
  • Taco Bell (3.4 miles)

Parks

  • Wedgewood Park (2 miles)
  • Bigfoot Run Dog Park (3.8 miles)
  • Phegley Park (5.2 miles)
  • Warren County Veteran's Park (5.7 miles)
  • Cottell Park (6 miles)
  • Fleckenstein Park (6.5 miles)
  • Weller Park (6.5 miles)

Transportation

  • KI/Miami Valley Railroad - Losantiville Station (3 miles)

Hospitals

  • Midwest Process Innovation (3 miles)
  • Micu 4 (4.9 miles)
  • Cincinnati Children's (5 miles)
  • TriHealth Seniority - TriHealth Bethesda North Hospital (8 miles)
  • Trihealth Connect Training (8.3 miles)
  • West Chester Hospital (8.3 miles)
  • Cincinnati Children's Hospital Medical Center Liberty Campus (8.8 miles)

Physicians

  • Northeast Cincinnati Pediatric Associates (3.7 miles)
  • Clarkson Eyecare (4.8 miles)
  • Landen Lake Pediatrics (4.8 miles)
  • Ohio Valley Orthopaedics (4.9 miles)
  • Center For Women's Health & Wellness (4.9 miles)
  • Family Eye Care (5 miles)
  • Elizabeth Muennich MD (5.2 miles)

Cafes

  • Starbucks (8 miles)
  • Starbucks (9 miles)

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