Keystone Pointe Health And Rehabilitation

Pros

• Many families expressed satisfaction with the clean and well-maintained environment at Keystone Pointe.
• Numerous reviewers highlighted the friendly and responsive nature of the staff, contributing to a positive atmosphere for residents.
• The therapy services at Keystone Pointe received praise for helping residents regain mobility and improve their overall health.
• Residents enjoyed a variety of activities and engaging programs, enhancing their experience during rehabilitation.
• Families appreciated the supportive care provided by nurses and therapists, noting significant progress in their loved ones' recovery journeys.

Cons

• The facility has inattentive staff, leading to poor care and inadequate communication.
• Rooms were not kept clean during the resident's stay.
• Staff members were often unresponsive when assistance was needed, even with a call button.
• Family inquiries went unanswered, with calls directed to voicemail and no callbacks.
• Residents experienced multiple unnecessary room changes, causing confusion and distress.
• There is a perception that the facility is understaffed, with insufficient medical attention for residents.
• Some staff exhibited rude behavior towards family members, demonstrating a lack of empathy.
• Serious medical issues were misdiagnosed or overlooked by the nursing staff.
• Aftercare support and instructions for family members were lacking upon discharge.
• Overall, there is a recurrent theme of negligence and poor management in patient care practices at the facility.

Review

Keystone Pointe, a rehabilitation and skilled nursing facility, has garnered mixed reviews from families and patients. Many individuals have praised its physical environment, citing the cleanliness of the facility and the absence of unpleasant odors typically associated with nursing homes. Initial impressions indicate that staff members are friendly, creating a welcoming atmosphere upon admission. However, these positive first impressions appear to deteriorate for some families as they navigate their loved ones' care experiences over time.

Several families recount troubling experiences regarding the attentiveness of staff during their loved ones’ stays at Keystone Pointe. Reports highlight instances where room cleanliness fell short of expectations and residents struggled to obtain timely assistance from nurses or aides when needed. Call buttons often went unanswered, leaving patients in discomfort and distress while waiting for help. Family members expressed frustration at being unable to communicate effectively with staff; calls frequently went to voicemail without any follow-up response, leading to increased anxiety about their relatives' well-being.

A significant concern raised by multiple reviewers is the apparent understaffing at Keystone Pointe. With only one nurse on duty for 34 rooms and limited availability of aides, families felt that residents were not receiving adequate attention. Some reviews described administrators as curt and dismissive when family members sought information or voiced concerns over care quality. This lack of responsiveness seemed particularly concerning given the critical health conditions many residents faced, including stroke recovery and palliative care scenarios.

In stark contrast to these negative experiences, numerous reviewers expressed gratitude and appreciation for the care provided by both nursing staff and therapists at Keystone Pointe. Many reported positive outcomes from rehabilitation sessions that helped their loved ones regain mobility after strokes or serious illnesses. Families shared stories of successful recoveries facilitated by attentive therapy staff who personalized treatment plans based on individual needs. Social activities were also mentioned favorably, indicating that many residents found opportunities for connection and engagement within the facility.

Despite these positive testimonials, there are distressing accounts involving inadequate care in critical situations. One review detailed an unfortunate experience where a patient was initially misdiagnosed with a benign ailment instead of being promptly attended to for what turned out to be a pulmonary embolism—a potentially life-threatening condition that required immediate emergency intervention. Such incidents raise serious questions about the competency and training of staff when it comes to identifying medical emergencies.

While some families passionately argue against considering Keystone Pointe for rehabilitation due to these negative experiences with communication and care quality, others contend that their loved ones received excellent support during recuperation periods at this facility. They highlight compassionate interactions from nurses, effective therapy programs leading to marked improvements in health status, and overall satisfaction with medical oversight during recovery processes.

Ultimately, potential residents or those seeking placement for loved ones should carefully weigh both sides presented by past patients’ families—considering notable discrepancies in observed standards of care versus acknowledged successes—as part of their decision-making process regarding Keystone Pointe’s suitability as a healthcare provider for rehabilitation needs.

Restaurants

• Hershey's Ice Cream 'n More (0.4 miles)
• McDonald's (1 miles)
• The Depot (1.1 miles)
• Grafton Scoop (4.3 miles)
• McDonald's (4.6 miles)
• The Jailhouse Taverne (5.1 miles)
• Wendy's (5.9 miles)

Parks

• Lagrange Community Park (0.6 miles)
• Lorain County Metro Parks (4.8 miles)
• Findley State Park (9.3 miles)
• Firestone Park (9.5 miles)
• J B Firestone Memorial Park (9.5 miles)
• Cascade Park (9.7 miles)
• Abbe Road Park (11.7 miles)

Pharmacies

• Rite Aid (4.3 miles)
• Walmart Pharmacy (6.2 miles)
• Discount Drug Mart (6.3 miles)
• CVS Pharmacy (6.4 miles)
• Rite Aid (6.8 miles)
• Discount Drug Mart (8.1 miles)
• Walgreens (9.8 miles)

Physicians

• Oberlin Foot Care (6.6 miles)
• Whole Woman Holistic Gynecology (6.7 miles)
• Lorain County Coroners Office (6.7 miles)
• Mercy Primary Care Wellington (6.8 miles)
• Oberlin Hearing Care (7.2 miles)
• Essel Emmanuel MD (7.2 miles)
• Center For Orthopedics (7.2 miles)

Cafes

• Bread N Brew (7 miles)
• Panera Bread (8 miles)
• Starbucks (12.7 miles)
• Starbucks (13.4 miles)

Places of Worship

• Finney Chapel (7 miles)
• Second Baptist Church (8.3 miles)

Hospitals

• Emh Regional Medical Center (9.4 miles)
• Emh Regional Medical Center (12.9 miles)