Comfort Keepers

Pros

• They are amazing to work with and they care for their employees and their clients.
• This is a good Home Health Care team.
• The scheduler works very hard to match people in need of home health care with the right home health aides.
• She is a delightful and bubbly person who listens to needs and does her best to supply them.
• Comfort Keepers of Lorain County has worked well to help families in difficult times.
• Crystal is wonderful; she is always full of happiness and love, willing to help in the right direction when something isn't going the way it should; she is truly an amazing person.
• They work hard to keep quality home health aides for their clients.
• They are the most professional in the industry.
• The spokesperson provided education and health services to residents, including weekly blood pressure and oxygen readings.
• They are caring, respectful, friendly, and dependable.

Cons

• One reviewer describes a horrible experience, alleging a nurse falsely claimed to be a registered nurse with hospital privileges and to evaluate clients for Comfort Keepers.
• The same reviewer claims the nurse could set her own hours and even drive the client, which was later said to be untrue.
• This reviewer asserts the nurse moved to a nearby city, took the client's keys, and left children unattended in the home.
• Another reviewer states that Comfort Keepers is unprofessional and unreliable and warns others not to use their services.
• A different account describes an aide who left the stove burner on, failed to clean spills or a broken mug, gave the client only a Twinkie and no drink, and did not follow up afterward.
• One reviewer calls Comfort Keepers the worst caregiver company they have encountered, citing unprofessionalism, horrible office staff, and unreliable caregivers.
• Another review mentions that healthcare providers are consistently late and the human resources representative is rude and unprofessional.
• A reviewer complains that the company is unprofessional and rude for the small amount they pay, advising against recommending them.

Review

Comfort Keepers of Lorain County comes through in some reviews as a company with a genuinely caring team that can make a real difference for families, and in others it's painted as a service that falls short of expectations in significant ways. Across the board, the feedback centers on two main threads: the people who work there and the systems that support them. Several reviewers praise the personal touch of the staff, the willingness to listen, and the sense that a good match between clients and aides can make a meaningful difference in daily life. In particular, the scheduler is repeatedly highlighted for her hard work and her ability to find a good personal fit for those needing in-home care. One writer, reflecting on years with Comfort Keepers, describes the scheduler as a "delightful and bubbly" person who genuinely listens and strives to supply what is needed, and expresses personal gratitude for knowing her. That early warmth and reliability is a recurring memory for many who had positive experiences.

Yet those positive memories are interwoven with troubling, specific incidents that some reviewers say undermine trust in the company. One reviewer recounts a troubling episode involving a person who claimed to be a registered nurse and a Comfort Keepers nurse evaluator, only to later allege that the credentials and role were fraudulent. The account, attributed to someone with the initials LH, describes manipulation around scheduling, an assertion of independent work hours, and even dangerous behavior - taking keys and leaving them in a home at night, overheard shushing a child, and other unsettling details. The reviewer states that this individual was fired and expresses a wish for accountability and reporting for fraud. The report reads like a cautionary tale about the gaps that can occur when extended care relies on trust in individual workers, rather than on stringent verification and oversight.

Another thread of negative experience centers on reliability and safety lapses. A different reviewer describes a weekend care arrangement that was supposed to provide Friday through Sunday coverage but instead resulted in a single caregiver showing up only for limited windows. This situation escalated into a safety concern when a caregiver allegedly left a burner on the stove next to a roll of paper towels, and failed to clean up a spilled liquid or a broken mug, leaving the client with insufficient snacks and drinks. The reviewer emphasizes fear for a loved one's safety and expresses deep disappointment in the lack of timely communication and follow?through, stating clearly that the experience could have led to a dangerous outcome and noting that no one followed up with them afterward. The sentiment is sharp: do not rely on this company for critical care.

There are also reports of later improvements that still sit alongside earlier complaints. One reviewer says that after a few changes, their family has a team of three caregivers delivering excellent care to a mother in need, with a specifically named aide - Tiffany Johnson - being praised for taking pride in her work and exceeding standard expectations. This account highlights how continuity, dependable caregivers, and a stable team can transform the lived experience for a client and their family, suggesting that when the company adjusts placements and staffing, the quality of care can rise meaningfully.

Beyond home care at a private residence, some reviewers recount positive experiences within a senior residential facility setting. In these cases, Comfort Keepers provided weekly visits offering blood pressure and oxygen readings, sharing copies of results, and offering health education materials. The sessions are described as private and trusted; the staff are seen as caring, respectful, and confidential about residents' health information. The presence of a caregiver who visits regularly and fosters trust appears to lend a sense of security and continuity, even as the COVID-19 pandemic interrupted some services. Reviewers consistently describe the staff as friendly, dependable, and attentive to guidelines, with some noting that group educational sessions were introduced and consistently delivered before pandemic restrictions paused them.

Several entries celebrate the lighter, more personal side of the company. A common thread is appreciation for individual aides who bring positivity and warmth to the care experience. One reviewer simply states that Comfort Keepers is great and that the people are awesome, with a specific commendation for an aide named Crystal who is described as wonderful - full of happiness, love, and helpfulness. Another note from a reviewer emphasizes that the organization puts effort into keeping quality aides on staff and acknowledges the hard work of the team in trying to meet client needs. In these reflections, the human touch - the demeanor, reliability, and compassion of individual caregivers - appears to be the beating heart of the positive stories.

However, the praise is not universal, and criticism remains pointed. Some reviewers label the company as unprofessional and unreliable, and one extent of the critique sees the organization as "the worst caregiver company" encountered, characterized by late healthcare providers, rude human resources staff, and staff turnover that creates inconsistent service. One reviewer goes so far as to give a near-unbearable low rating, noting a lack of professionalism across several dimensions and lamenting that only the platform's rating requirement forced them to leave at least one star. Another reviewer echoes this sentiment with a broader claim that the company is unprofessional, noting late arrivals and a human resources representative who is perceived as rude and unprofessional, while also pointing to colleagues who are surprised a certain person was promoted. Together, these accounts convey a deep sense of frustration with the administrative and logistical pieces of the operation, in addition to concerns about the behavior and reliability of certain caregivers.

Taken as a whole, the collection of reviews paints a multifaceted image of Comfort Keepers in Lorain County. On one hand, families describe a company that can deliver heartfelt, attentive, and dependable care when staffing is stable, when the right match is found, and when leadership communicates clearly and follows up. On the other hand, the same voices recount serious lapses - credential concerns, unsafe practices, missed visits, inadequate communication, and offices that feel unresponsive or unfriendly. The contrasts within these reviews suggest a company navigating the complexities of in-home care: the potential for meaningful, compassionate support is real and widely acknowledged, but the system's reliability and the quality of its administration can vary significantly from case to case.

Ultimately, the shared thread is the importance of clear verification, consistent staffing, proactive communication, and accountability. For families considering Comfort Keepers, the reviews suggest weighing the value of a compassionate, person-centered caregiver team against the risks that can arise from staffing gaps, miscommunication, or isolated incidents. If you're planning in-home care, these accounts underscore the value of asking detailed questions about credentialing, scheduling policies, backup coverage, and how the office handles incidents when they occur, so you can better anticipate both the strengths and the potential pitfalls of the service.

This part of Elyria, Ohio offers a variety of amenities and services that cater to senior living. There are several restaurants, cafes, pharmacies, physicians' offices, places of worship, hospitals, and parks all within a few miles of each other. The proximity of these facilities allows for easy access to essential services and recreational activities. Additionally, the presence of multiple healthcare providers ensures that seniors have access to quality medical care. The parks in the area provide opportunities for outdoor recreation and relaxation. Overall, this part of Elyria presents a convenient and well-equipped environment for seniors looking to settle in a comfortable and supportive community.

Restaurants

• Laporte Inn (0.1 miles)
• Rubin's Restaurant (1.2 miles)
• Burger King (1.3 miles)
• Wolfey's Bistro & Pub (2.5 miles)
• McDonald's (2.8 miles)
• Grafton Scoop (3.2 miles)
• Foundry Kitchen and Bar (3.4 miles)

Cafes

• Panera Bread (1.1 miles)
• Starbucks (5.9 miles)
• Starbucks (6.7 miles)

Pharmacies

• Discount Drug Mart (1.2 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.4 miles)
• Marc's Stores (5.4 miles)
• CVS Pharmacy (5.8 miles)
• Marc's Stores (6 miles)
• Discount Drug Mart (6.7 miles)

Physicians

• Community Health Partners (2.5 miles)
• Osama Ibrahim (2.5 miles)
• Mercy Digestive Health Center (2.5 miles)
• Tri City, Home Of Uncle Jack (2.6 miles)
• Elyria Eye Clinic (2.7 miles)
• Northshore Gastroenterology (3 miles)
• O M Health Care (3 miles)

Places of Worship

• Second Baptist Church (2.7 miles)
• Finney Chapel (8 miles)

Hospitals

• Emh Regional Medical Center (2.9 miles)
• Emh Regional Medical Center (9.3 miles)

Parks

• Cascade Park (3.8 miles)
• Lorain County Metro Parks (3.8 miles)
• Abbe Road Park (5 miles)
• Sandy Ridge Reservation (5.1 miles)
• Black River Reservation (5.8 miles)
• Bur Oak Picnic Area (6.1 miles)
• Lagrange Community Park (6.8 miles)