Villa Georgetown Nursing Center

Pros

• The day shift nurses Tess and Judy B were phenomenal.
• Day shift aides Lori, Matt, Jennifer B, and Rachel provided compassionate care.
• Therapy staff Ella Rae and Lexi were supportive and attentive.
• Crystal and Kristie in housekeeping kept the facility clean and welcoming.
• The facility is very clean and well maintained.
• Nursing staff, especially Tess, were compassionate and took good care of patients.
• Meals were delicious for residents.
• Staff arranged transportation to medical appointments and kept families updated.
• The beauty salon and a variety of activities enhance the resident experience.
• Management is professional and easy to talk to.

Cons

• The night shift was criticized for poor care, with a nurse and aide allegedly laughing and withholding medications, making the first two nights horrible.
• The facility was described as prioritizing money over patient care, noting a cost of about $11,000 per month and a lack of a lockdown unit.
• There were delays and poor communication, including the business office not returning calls and family not being informed about the patient's status.
• The mother was placed in a non-lockdown unit despite a Silver Alert, which the reviewer viewed as inappropriate and risky.
• Patients experienced long waits for assistance, hard beds, and cold dinners.
• The new facility was described as understaffed, leading to ongoing care challenges.
• There were disputes over power of attorney paperwork and miscommunication about who had authority.
• Transfers and coordination of post-discharge care were hindered by delays and mis management.

Review

Villa Georgetown emerges in these accounts as a rehab-focused facility that many families clearly rely on for compassionate care, clean surroundings, and steady therapy. Across multiple visits and stays, the day shift staff are repeatedly singled out for going above and beyond. Nurses Tess and Judy B. are consistently praised for their kindness and competence, and aides such as Lori, Matt, Jennifer B., and Rachel on the day shift are remembered for responsiveness and support. Therapy teams, including Ella Rae and Lexi, receive thanks for their patience and effectiveness, while housekeeping staff Crystal and Kristie are noted for keeping the environment welcoming. When those elements align, family members feel reassured that their loved ones are treated with care and respect.

Yet the reviews also reveal real tensions, particularly around the night shift. A few reviewers recount nights where compassion and timely medication were not consistently present, with comments about laughter and a perception of withheld meds during the overnight hours. In contrast, some night staff aren't named explicitly in a negative light, but the overall sentiment points to an area where improvement is desired. Specific names crop up in both positive and critical lights, such as Joy, Alexa, Misty, Lori, and Felicity, illustrating that experiences can vary by shift and by individual. Food offerings also surface as a point of contention for at least some patients, with complaints that chicken strips lacked BBQ sauce and that drink selections were limited, even as other diners report delicious meals.

Several reviews center on family experiences with rehab and daily routines. For a mother in Physical and Occupational Rehabilitation, the facility is described as very clean, with Tess the nurse singled out for compassion toward her mom. Family members note that meals were enjoyable and that staff took Mom to medical appointments, providing timely updates to relatives. The presence of amenities such as a Beauty Salon and a variety of activities contributes to a sense of a well-rounded environment. The overall tone from these families is that the staff - across nursing, therapy, and support services - works hard to keep patients comfortable and engaged, and management is viewed as professional and approachable.

Coordination of care and discharge planning also appear in several voices. Megan Dunkin is highlighted as a valuable partner in exploring post-discharge options, with staff described as supportive and courteous during the planning process. These comments emphasize a broader picture of Villa Georgetown as a place that not only treats patients but also helps families navigate transitions back home, which many find to be a critical element of a positive rehab experience.

There is, however, a persistent thread of concern about the business side of care. One reviewer, in particular, stresses the high monthly cost (about $11,000 before insurance) and feels that the facility prioritizes revenue over patient safety, pointing to a lack of a lockdown unit when their loved one needed one and to delays, miscommunications, and broken promises regarding power of attorney and other administrative matters. The reviewer discusses a silver alert situation, extended stays, and repeated delays and calls that went unreturned, framing the experience as financially stressful and emotionally exhausting. While this viewpoint is clearly contrasting with many positive caregiving stories, it underscores the importance of reliable communication and appropriate placement decisions to family members who are paying for care.

Despite these concerns, a broad swath of reviewers repeatedly praises individual caregivers by name, reinforcing the impression that Villa Georgetown houses many excellent clinicians and compassionate helpers. Judy and Tess are echoed as standout nurses across several testimonials, with aides such as Cierra, Tina, Miranda, Brooklyn, Rachel, and Juwan acknowledged for their patient, respectful, and engaged approach. Therapists, including Courtney, Karen, and Elerray, are noted for their impact on speech and eating, with one account praising a dedicated speech and memory therapist. Don the physical therapist and discussions of odor-free environments add to the sense that the facility strives to maintain a high standard of care and environment. Even in less favorable experiences, praise for the caring nature of individual staff members remains a common throughline.

Many patients' families describe extended periods at Villa Georgetown with high marks for overall kindness and capability. Recurrent statements about staff going "above and beyond" appear in multiple contexts: the bedside nursing care, the attentiveness of aides, the supportive hands of therapists, and the respectful communication with families. A number of families recount that their loved ones returned home successfully after therapy and rehab, and several accounts emphasize how the staff's genuine concern for well-being helped them endure challenging times. Some reviewers even describe the facility as a place that felt welcoming to visitors and supportive to families, with open lines of communication and a willingness to discuss care plans.

Taken together, these reviews present a portrait of Villa Georgetown as a facility with many strengths: consistently praised day shift nursing and therapy teams, a clean and well-maintained environment, robust rehab programs, and staff who form meaningful connections with patients and families. At the same time, they acknowledge real gaps in night-shift consistency, administrative communication, and cost-related concerns that deserve attention. The overall signal is clear: for many families, Villa Georgetown is a trusted partner in recovery and daily care, but like any complex care setting, it benefits from ongoing attention to staffing consistency, transparent administration, and alignment of expectations with services and costs.

Hospitals

• Cincinnati VA Medical Center (0.1 miles)
• Southwest Regional Medical Center (0.8 miles)
• Brown County General Hospital (0.8 miles)
• Genesis Oxygen & Home Medical Equipment (0.9 miles)
• Brown Co General Hospital (2 miles)
• Lca (13 miles)

Physicians

• Healthsource Georgetown Pediatrics (0.3 miles)
• Mercy Health (0.4 miles)
• Healthsource Of Ohio (0.7 miles)
• HealthSource Georgetown Pediatrics & Family Practice (0.7 miles)
• Brown County Family Physicians (0.8 miles)
• Howard Eye Center (0.8 miles)
• Brown County Womens Health (1 miles)

Restaurants

• McDonald's (0.3 miles)
• Little Caesars Pizza (0.4 miles)
• Gold Star Chili (0.6 miles)
• Subway (0.7 miles)
• Hunan Palace (0.7 miles)
• Parker's Pizzeria (1.3 miles)
• Hi Port Bar (6.7 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Donohoo Pharmacy (1.3 miles)
• Christopher Barker, PharmD (9 miles)
• Sardinia Pharmacy (11.3 miles)
• Kroger Pharmacy (12.7 miles)
• Fitzgerald's Pharmacy (12.8 miles)

Transportation

• U-Haul (1.3 miles)
• Brown County Airport (GEO) (1.6 miles)
• U-Haul Neighborhood Dealer (9.2 miles)

Places of Worship

• Refuge House (3.8 miles)
• Christian Aid Ministry (4.7 miles)
• New Beginnings Chr At Farmers (5.4 miles)
• Jehovah's Witnesses (5.4 miles)
• Hamersville Church Of Christ (6.9 miles)
• Lake Waynoka Community Chapel (7.7 miles)
• Augusta Presbyterian Church (9 miles)

Parks

• John P. Parker Memorial Park (7.8 miles)
• Ripley High-school Soccer Field (9.7 miles)
• The Park (10 miles)
• Washington Township Soccer Fields (10.7 miles)
• Mt Orab Park (11.6 miles)
• Clermont County Park District (14.3 miles)
• Wayne Township Park (14.5 miles)

Cafes

• Taylors Corner Cafe (8.5 miles)
• Sardinia Perk (11 miles)