Crystal Care Center Of Franklin Furnace
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4734 Gallia Pike, Franklin Furnace, OH 45629
For more information about senior living options: (844) 490-3973
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A thread that runs through the collection of remarks is a strong sense of mixed experiences at this facility. Some reviewers paint a picture of warmth, attentiveness, and a homelike environment, while others curse the same place for problems with cleanliness, food, and perceived attitude from staff. Taken together, the impressions are varied enough to suggest that care quality may depend on specific units, shifts, or individual staff, rather than being uniformly good or bad across the board.
On the positive side, several visitors and residents emphasize genuine kindness and a welcoming atmosphere. One reviewer notes that "everyone was friendly," and another calls the staff "super friendly and genuinely NICE," with an overall sense that the team goes out of its way to help. The facility is described as small and homelike, which some people feel makes it easier for residents to receive closer attention and more personalized care. In these accounts, the place is "very clean and comfortable," and the food is praised as well - "the food trays are FULL," and "the food is good." A recurring compliment is that the staff "care and always goes the extra mile," with phrases like "the staff here are angels" and "the care is great," leaving some residents feeling "like a new person" and offering strong personal endorsements such as "I highly recommend this place."
Another positive thread focuses on the physical environment and day-to-day functioning. Reviewers describe a clean facility where residents feel comfortable and supported, and they emphasize staff who are "caring" and attentive. The sense of a small, intimate setting contributes to a belief that residents can receive closer supervision and timely assistance. The overall sentiment in these positive reviews is one of relief and gratitude for a place where people feel safe, well looked after, and able to regain initiative in their daily lives.
Yet the picture is far from uniformly favorable. A substantial portion of the feedback is sharply critical, touching on cleanliness, the quality of food, and staff behavior. One reviewer bluntly says, "It is not clean, the food in an absolute joke and they use patient lifting equipment from the 1990s," even questioning "where all the money goes?" This line of critique is echoed by another who describes the staff as "rude" and the food as "worthless," adding that staff members come across as "security guards" and that patients are treated like prisoners. In these accounts, the experience hinges on neglectful or dismissive attitudes that undermine the care residents expect and deserve.
There are also concrete complaints about equipment and resources. The sense that some practices are outdated - such as the lifting equipment mentioned in one review - coupled with questions about funding and maintenance, adds to the unease expressed by critics. When concerns about core needs like cleanliness and nourishment intersect with perceptions of staff demeanor, the overall impression becomes that the facility struggles with consistency in delivering compassionate, high-quality care.
Another troubling theme centers on communication and practical day-to-day friction. A reviewer describes "Patience have no access to a phone in the room," and notes that "clothes are lost in laundry." The frustration grows with the claim that staff won't assist residents who don't know how to use a cell phone, or that help is only available if they provide an employee phone. The reviewer suggests that "there are much more efficient options available" for staying connected, and highlights that "being able to talk to live ones is 51% of mental recovery." This array of administrative and logistical complaints casts a shadow over the otherwise reassuring messages about kindness and cleanliness.
Taken as a whole, the collection presents a facility that can be a lifeline and a disappointment in equal measure. For some residents and families, the care teams are compassionate, capable, and supportive, producing tangible improvements in well-being and a sense of being in the right place. For others, problems with cleanliness, food quality, outdated equipment, and frustrating administrative practices undermine trust and satisfaction. The divergent experiences suggest that prospective residents and families should approach with a careful, probing mindset: visit in person, observe how staff interact with residents, review meal options, assess cleanliness and maintenance, and ask pointed questions about access to phones, laundry handling, and how the facility handles safety and comfort across shifts. In short, this is a place that can shine in the right hands, but also a place where unresolved gaps can quickly erode confidence.
The Crystal Care Center Of Franklin Furnace is an assisted living community located in Franklin Furnace, OH. This community offers a variety of amenities to ensure that residents have a comfortable and enjoyable stay. Each resident has access to cable or satellite TV in their fully furnished living space, allowing them to relax and enjoy their favorite shows. The dining room provides a communal space for residents to gather for meals, which are prepared and served by the staff.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Residents also have access to a kitchenette where they can prepare snacks or light meals if desired. Outdoor space is available for residents to enjoy nature and spend time outdoors.
The community offers restaurant-style dining, providing residents with delicious and nutritious meals that cater to any special dietary restrictions they may have, including diabetes diet. Medication management is provided, ensuring that residents receive the correct medications at the appropriate times.
To promote mental wellness, the community offers a mental wellness program that focuses on providing support and activities to improve overall well-being. Daily activities are scheduled for residents to participate in, with some activities being resident-run.
In the surrounding area, there are convenient amenities such as pharmacies, physicians' offices, restaurants, places of worship, and hospitals located nearby.
Overall, the Crystal Care Center Of Franklin Furnace provides a comfortable and supportive environment for seniors who require assistance with daily activities.
Crystal Care Center Of Franklin Furnace is located at 4734 Gallia Pike, Franklin Furnace, OH 45629 in Scioto County, Ohio
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