4250 Sodom Hutchings Road, Cortland, OH 44410
For more information about senior living options: (844) 490-3973
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They have a great team of caring staff that will go the extra mile to take care of loved ones. The Dietary staff makes amazing and delicious meals and is always going the extra mile for the residents. Concord Care Center of Cortland is a family-oriented environment that will make you feel at home; the staff are caring and treat residents like family. The facility is beautiful with scenic outdoors, and the staff are amazing, providing a great experience. Diane Stetson and the staff are praised as a blessing by grateful visitors.
The facility is described as extremely unprofessional, filthy, and incompetent, with a hard-to-reach phone line and unprofessional staff. The experience felt like calling a private residence, and a loved one stayed only five days before returning to the hospital, leaving the family afraid to send them back. Very few nurses cared; responses could take 45 minutes to an hour, and sometimes staff would shut lights off and promise to return but never did. The place was disgusting, with a resident feared for their life, leading the reviewer to say they would never send or recommend the facility. A family member's cancer-related appointments were not attended, the patient died later from complications, and the family never received any call about the passing, implying a lack of care. There are claims of mismanagement and insurance-driven decisions, including a nurse not calling the doctor promptly and accusations that the facility prioritized insurance over patient care.The collection of reviews paints a facility with a starkly split reputation. On one hand, there are voices that describe Concord Care Center of Cortland as a place where a devoted team of staff members really strives to look after residents. In these accounts, caregivers are seen as compassionate people who go the extra mile for families and for those living in the center. The atmosphere is described as family-oriented and homelike, with some reviewers recounting experiences where staff felt like extended family members. The facility is praised for positive touches: welcoming attitudes, a sense of community, and moments of genuine care that left a lasting impression on residents and their families. The dietary department receives specific praise in some narratives, with meals described as amazing and delicious, and staff perceived as consistently going above and beyond to satisfy residents' needs. A few reviewers also highlight the facility's beauty, noting scenic outdoor areas, a well-kept environment, and an impression of care that makes the place feel comfortable and inviting.
However, a substantial portion of the feedback focuses on shocking failures in care, communication, and basic professionalism. Several reviewers recount situations that suggest a single, overwhelmed phone line made it nearly impossible to reach staff, and when calls were answered, the responses were deemed unprofessional. One reviewer felt like they were dialing a private residence rather than a nursing home, underscoring a broader concern that basic accessibility and professionalism were lacking. The most jarring statements describe environments that felt unsafe or neglectful, with claims that a loved one's status prevented placement elsewhere and that fear and discomfort were real during short stays that ended with hospital readmission. In these accounts, patients were described as experiencing fear, poor condition, or a sense of being unprotected, raising questions about whether residents' basic needs were consistently being met.
Another thread in the reviews speaks to inconsistent and delayed care. Some patients or family members describe situations where nurses did not respond promptly - lights could be left on or off with long waits for assistance, sometimes extending to 45 minutes to an hour. The sentiment is that care could be interrupted or neglected at critical times, with multiple mentions of inadequate attention during the night or early hours. In several narratives, this perceived neglect is tied to negative outcomes or repeated visits to the hospital, fueling strong emotional reactions from family members who felt that the facility failed to deliver the level of care a vulnerable loved one deserved. These stories contribute to an overarching impression of a facility struggling with staffing, workflow, or accountability issues that erode trust.
There are emotionally charged testimonies that go beyond everyday care concerns and describe deeply distressing experiences. One reviewer recounts a father who was admitted for a day and a half before ending up back in the ER, with the environment described as disgusting and fear-inducing from the moment of entry. The account emphasizes a lack of urgency and a sense of danger that made the reviewer vow never to return a loved one to the center. Another heart-wrenching post describes a family member with uterine cancer who spent several months there without being connected to cancer-related appointments, despite assurances otherwise. The writer connects this neglect to broader family trauma, including a loss shortly before the review and ongoing distress about medical decision-making and communication - culminating in a painful claim that the facility did not inform the family when their loved one died, nor offered condolences or updates.
There are also intensely personal grievances centered on insurance, HIPAA, and end-of-life communications. One reviewer laments a complicated, possibly predatory perception of how insurance and Medicaid processes intersected with care, suggesting that administrative concerns overshadowed patient well-being. The note references HIPAA constraints as a barrier to legitimate family involvement and accuses staff of prioritizing paperwork and insurance over the needs of a dying relative. The frustration is palpable, with the author insisting that the facility should face consequences for what they perceive as systemic neglect and mismanagement. Such experiences contribute to a broader sentiment of distrust, implying that financial and bureaucratic factors may unduly influence residents' care trajectories.
In the most visceral testimony, a family member describes a visit in which the facility was infiltrated by pests, and the overall environment reeked of filth. The room and corridor scene includes stink bugs on a window, a strong and persistent odor, and a visibly unclean floor with a poop smudge that had not been cleaned for days. The absence of proper waste management - such as an unbagged garbage can - and dirty gloves left on the floor, combined with staff being described as rude, amplifies the sense that basic hygiene and respectful treatment were not being upheld. This account culminates in a stark warning to potential families: if you care about the well-being of your loved ones, you should consider other options, because this facility may fail to meet essential standards of cleanliness and dignity.
Taken together, the reviews present a paradox: Concord Care Center of Cortland is at once described as a place of warmth and family-like care by some, and a troubling environment of neglect, poor communication, and unsafe conditions by others. The breadth of experiences suggests significant variability in how residents are treated and how care is delivered, possibly reflecting differences in staff availability, shift coverage, administrative oversight, and individual expectations. For anyone considering this facility, the messages emphasize the importance of doing thorough due diligence - visiting in person, talking with staff and residents, reviewing the facility's processes for handling medical appointments, meals, hygiene, and emergency responsiveness, and seeking independent corroboration about the center's overall quality and safety standards before making a decision.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Concord Care Center Of Cortland in Cortland, OH is an assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and fully furnished living environment, complete with cable or satellite TV and Wi-Fi/high-speed internet access for entertainment and connectivity.
Residents can enjoy delicious meals in the restaurant-style dining room, with special dietary restrictions accommodated. For those who prefer to do their own meal preparation, there is a kitchenette available. Housekeeping services ensure that the living spaces are always clean and tidy.
Concord Care Center Of Cortland also offers various activities to promote social engagement and well-being. Residents can participate in resident-run activities as well as scheduled daily activities organized by the staff. A small library is available for reading enthusiasts.
The care services provided at Concord Care Center Of Cortland include 24-hour supervision to ensure the safety and well-being of all residents. Trained caregivers assist with activities of daily living, such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications correctly.
The community has a mental wellness program in place to support the emotional health of residents. This includes personalized care plans tailored to individual needs. Special dietary restrictions are also accommodated to meet the specific nutritional requirements of each resident.
Concord Care Center Of Cortland is conveniently located near cafes, physicians' offices, restaurants, and places of worship, providing easy access to additional amenities and essential services for residents' convenience.
Overall, Concord Care Center Of Cortland offers a welcoming and supportive environment where residents can thrive while receiving personalized care and enjoying a range of amenities and services that enhance their daily lives.
Concord Care Center Of Cortland is located at 4250 Sodom Hutchings Road, Cortland, OH 44410 in Trumbull County, Ohio
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