Capital City Gardens Rehabilitation And Nursing Center
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920 Thurber Drive West, Columbus, OH 43215
For more information about senior living options: (844) 490-3973
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Farrah Saunders-Brown is described as compassionate, dedicated, and an exceptional advocate for patients and families at Capital City Gardens. Farrah is praised for being understanding, reassuring, and thorough in answering questions, helping families feel confident about their loved ones' care. Reviewers consistently say Farrah is the best part of Capital City Gardens and highly recommend her. The office staff, particularly Farrah, is noted for compassion and for making families feel confident about care. Capital City Gardens is recognized for progress and responsive administration, with Farrah singled out for contributing positively to patient and family experiences.
The facility is absolutely horrible and should not be used for loved ones. The staff are unprofessional, unhelpful, and often rude or combative. Residents were not fed properly, not given medications, and not checked on for long periods. Call lights went unanswered for hours, leading to dangerous conditions. The building is filthy, with dirty rooms, rusted equipment, and a pervasive odor. Rooms and beds are outdated and uncomfortable; cleanliness is not maintained. The air conditioning often doesn't work, leaving residents uncomfortably hot. Families report deaths attributed to neglect and consistently poor care. Management and administration are unresponsive, and the facility should be shut down.The collection of reviews about Capital City Gardens presents a picture that is hard to reconcile: a facility that some visitors regard as genuinely compassionate and life-affirming, and a host of accounts from others that describe neglect, danger, and deeply distressing conditions. Across the messages, Farrah Saunders-Brown repeatedly emerges as a bright spot - an individual who many patients and families credit with genuine empathy, clear communication, and steadfast advocacy. Yet alongside those affirmations sits a chorus of alarming firsthand experiences that portray a place where basic needs were inconsistent, safety concerns were real, and the overall environment felt unsafe or unsanitary to those who entrusted their loved ones to its care.
Several reviews center on Farrah as a reason to feel hopeful or reassured. One patient thanks her for walking into a room at a moment of personal despair and for taking time to speak with authentic care and patience - someone who made a meaningful, human difference during a difficult transition. Another commenter repeatedly highlights Farrah's dedication, describing her as the best part of Capital City Gardens and praising her for advocating on behalf of patients and families. A third set of notes singles out Farrah for information and reassurance, with testimonials stating that questions were answered and concerns were eased through her understanding and calm approach. In these voices, Farrah appears as a trusted touchstone in a setting that can otherwise feel overwhelming or opaque.
But the majority of the messages in this collection move in a different direction, cataloging experiences that range from disappointing to devastating. The most distressing claims involve neglect and the serious consequences that some loved ones allegedly suffered as a result. Several accounts recount a loved one dying after a stint at the facility, with allegations that medications were not administered, calls were not answered, and transfers or communications that should have occurred did not. One reviewer describes a grandmother who arrived with a broken ankle for rehab and suggests she was neglected to the point of death, raising urgent questions about basic care, timely medication administration, and staff responsiveness. A brother's experience is framed in equally stark terms: short stays that culminated in death, with repeated details of long call lights, feelings of being unheard, and families left with a sense that the facility failed in essential duties.
The emotional weight of these stories is intensified by explicit descriptions of care failures and unsafe conditions. Messages describe patients who were not fed adequately, not assisted to the bathroom, or not dressed or cleaned in a timely manner, with some reports recounting days when meals were insufficient or inconsistent with medical restrictions noted earlier by hospitals. Cleanliness and maintenance emerge as recurring concerns: rooms described as old-fashioned and dirty, with rusted fixtures, stains on toilet seats, and floors that never seemed to be mopped or swept. Several reviewers point to a persistent odor or "stink" in the facility, combined with reports of infrequent housekeeping and visibly aging infrastructure - an environment that many readers would reasonably expect to be hygienic and well-kept given the vulnerability of residents.
Issues with the environment are reinforced by comments about the clinical and everyday operations. Several reviewers allege that the facility is short-staffed and that the staff who do show up are untrained or overwhelmed, leading to inconsistent care. Some accounts specifically complain about the behavior and professionalism of nurses and other staff, with references to rude or combative interactions, gaps in knowledge, and a sense that patient safety can be compromised when staff are overburdened. In at least one instance, a physician recounts being hung up on by a nurse when seeking to verify medication dosing, highlighting a breakdown in communication that could have dangerous implications for patient safety. There are also stories of miscommunication about equipment and needs - patients not being given walkers when they are supposed to have them, or not being provided essential items like a bedside toilet or proper monitoring equipment, with some reviewers noting that even basic medical tools were unavailable or nonfunctional.
The human stories also contain escalating warnings and pleas for broader accountability. Several reviewers specifically urge the facility to shut down or to be investigated, with references to call lights going unanswered for hours, patients in distress, and families being left with fear and grief. Some recount the feeling of being unheard by reception staff or administrative personnel, describing rude responses and a sense that the facility operates more like a blacklist of patient needs than a place of healing. A number of commenters call for media attention or official intervention, signaling a desire to ensure that other families do not endure similar fear and hardship.
Amid these heavy narratives, there are still glimpses of positive momentum and cautious optimism. A portion of the reviews notes that the facility has shown progress over time and that leadership - specifically the administrator - has been available to address concerns and problem-solve with staff, patients, and families. A few testimonials emphasize the importance of speaking with dedicated staff members who exemplify compassion and a patient-first approach. And there are even a few comments that describe truly good experiences - people who felt that their loved ones received appropriate care and that staff were responsive when needs were clearly communicated. These moments of relief and affirmation underscore that, for some families, Capital City Gardens can be a source of support and stability in difficult times.
Taken together, the collection paints a portrait of a facility that elicits profoundly mixed reactions. For some, the presence of a compassionate advocate like Farrah Saunders-Brown is a beacon in an otherwise challenging system, offering reassurance, clear guidance, and real relief during a stressful period. For many others, the facility is a source of fear, frustration, and pain, marked by reports of neglect, insufficient staffing, unclean conditions, and safety concerns that undermine trust and threaten well-being. The narrative here is not uniform; it reflects a spectrum of experiences that depend on who is providing care, when it happens, and how well the facility's leadership and staff respond to problems as they arise.
If there is a through line to consider, it's that the human element - how patients and families feel treated, heard, and protected - consistently emerges as a critical factor in these mixed reviews. The contrasting accounts of Farrah's influence and the broader critique of operational realities at Capital City Gardens suggest that any path toward improvement would likely need to focus on reinforced staffing, rigorous adherence to basic care standards, transparent and compassionate communication, and accountability from leadership. For families facing tough decisions about rehab and long-term care, the stories here highlight the need for diligence, clear expectations, and proactive advocacy - whether from dedicated staff like Farrah or from independent oversight that ensures patient safety, dignity, and thorough, timely care.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Capital City Gardens Rehabilitation And Nursing Center in Columbus, OH is a highly sought-after assisted living community that offers top-notch amenities and exceptional care services. The community strives to provide a comfortable and fulfilling lifestyle for its residents.
Residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look their best. They can also relax and unwind while watching their favorite shows on the cable or satellite TV provided. For those who need transportation, the community offers community-operated transportation as well as transportation arrangements for non-medical needs and doctor's appointments.
The computer center allows residents to stay connected with friends and family online, while the small library offers a variety of reading materials to cater to different interests. Residents can indulge in delicious meals served in the elegant dining room with restaurant-style dining options, accommodating special dietary restrictions.
There are numerous opportunities for recreation and socialization at Capital City Gardens. The fitness room enables residents to maintain an active lifestyle with fitness programs tailored to their needs. Planned day trips and scheduled daily activities keep residents engaged and entertained throughout the year. Resident-run activities allow them to take charge of organizing events according to their preferences.
In terms of healthcare services, residents benefit from 24-hour call systems and supervision for peace of mind. Highly trained staff members assist with activities of daily living, including bathing, dressing, and transfers. Medication management ensures that residents receive timely and accurate doses of medication, promoting overall wellness.
The location is another advantage of this assisted living community. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby, residents have easy access to various services and amenities within close proximity.
With its array of amenities, exceptional care services, and convenient location, Capital City Gardens Rehabilitation And Nursing Center provides an ideal environment for seniors seeking a comfortable and fulfilling lifestyle in Columbus, OH.
Capital City Gardens Rehabilitation And Nursing Center is located at 920 Thurber Drive West, Columbus, OH 43215 in Franklin County, Ohio
Capital City Gardens Rehabilitation And Nursing Center on seniors.fyi includes 3 photos including images showing outdoors, wheelchair, park, and more.
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Outdoors
