Mayfield Heights Healthcare
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6757 Mayfield Road, Mayfield Heights, OH 44124
For more information about senior living options: (844) 490-3973
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The facility's liaison Jackie was delightful and made granny's day. A reviewer who completed a nursing preceptorship reported receiving the best education from the staff and praised everyone from administration to dietary for being nice. The first-time visitors felt they had found grandma's forever home. A relative stated that grandma received the best care, the facility was always clean, and the staff truly cared about the patients. The management team was described as caring about the residents, and the dietary staff was praised for the quality of the food. The facility was described as very nice. The staff were described as very professional and the environment smelled clean. There are nurses and CNAs who are really good and care about the patients. The reviewer would definitely recommend this facility to families and fellow workers.
The facility was unclean and unsanitary, with protocols often ignored. Communication with families was inconsistent and unreliable. Transportation failures caused a critical medical appointment to be missed. Personal property sometimes went missing and, when recovered, was found broken. Nursing staff were almost never present due to severe understaffing, and overall care was disorganized. Medications were allegedly withheld or mishandled, and patients were gaslighted about taking them. There were reports of abuse and neglect, including a death attributed to inaction, and nurses cursing at residents with unprofessional behavior.A cascade of troubling experiences dominates the collective voice of these reviews. Families repeatedly warn against bringing a loved one to this facility, describing a pattern of neglect, disorganization, and unsafe conditions. The overarching message is fear for anyone's health and well-being: patients are left in unsanitary environments, critical protocols are reportedly ignored, and communication with families is inconsistent and unreliable. One particularly sharp point is the failure to coordinate basic transportation for medical appointments, which led to missed care that families view as avoidable and unacceptable.
Environmental and operational concerns form a persistent thread. Reviewers describe unclean facilities and pervasive sanitation problems, with staff frequently described as forgetting or bypassing essential procedures. The situation is compounded by poor communication - families say they are kept in the dark about plans, schedules, and changes in care. Personal property goes missing and returns damaged, a symptom some interpret as evidence of broader disorganization and lax accountability. The staffing picture is consistently troubling: understaffing means nursing staff are almost never present, and the general sense is that important tasks are left undone or rushed, contributing to a sense that residents' needs are not being met in a timely or thorough manner.
Medication and safety concerns rise to the forefront in several accounts. Some reviewers allege that residents are not given prescribed medications as required, or that medications are withheld, placed in rooms, or mismanaged. In a few cases, families report severe consequences, including seizures and even death, linked to perceived lapses in medication administration or monitoring. There are mentions of staff gaslighting families by insisting medications were taken when they were not, as well as allegations that the facility's leadership - names like the Director and the DON - fail to address these issues satisfactorily. Across stories, the impression is given that the clinical oversight and accountability expected in a care setting are markedly deficient.
Allegations extend beyond medical missteps into broader accusations of mistreatment and discrimination. One reviewer recounts physical abuse by an aide, complete with involvement of authorities and disturbing recordings, and claims of racial slurs and intimidation. Other reviews reference a hostile environment, with residents described as being yelled at when experiencing pain, and claims of "ghetto slang" and poor communication impeding family members' ability to understand staff. There are reports of misused restraints, abuse of controlled substances, and missing medications, all contributing to a fear that vulnerable residents are not protected from neglect or harm. Some reviewers describe dramatic actions like banning by administrators and contested police involvement tied to allegations of false reporting.
The narratives are not uniformly negative, but the negative sentiment is overwhelming. A few accounts recount positive interactions with specific staff members, suggesting pockets of care within the facility. One reviewer highlights a liaison who was kind and uplifting for her grandmother, and another praises a particular employee who stood out for competency and compassion. A nursing student or agency worker describes a different, much more favorable experience, noting cleanliness, good supplies, and friendly staff during a short-term placement. In addition, several comments celebrate moments of warmth or competence from individual caregivers, the dietary team, or other staff, painting a mixed landscape where some days and shifts feel more humane and attentive than others.
In contrast to the negative and occasionally harrowing stories, there are moments of praise for aspects that some families value highly. A handful of reviewers speak of a first impression of "grandma's forever home," clean environments, and staff who appear genuinely invested in residents' well-being. There are mentions of clean smells, professional conduct, and positive feedback about therapy services in certain contexts. Some reviewers acknowledge the facility's potential strengths, particularly when care teams collaborate effectively or when dedicated individuals step up to provide meaningful support. These positive notes, however, are sparse relative to the breadth of concerns raised.
Taken together, the collection presents a troubling portrait of care that is uneven at best and perilously inadequate at worst. Many reviewers urge serious scrutiny and investigation, arguing that patient safety and dignity are at stake. The same voices also acknowledge that a few staff members can and do provide good care, but these instances appear sporadic and outweighed by widespread reports of understaffing, poor communication, medication mishaps, and maltreatment. For families evaluating this facility, the consensus among reviewers is clear: proceed with extreme caution, seek corroborating information, and be mindful of the potential for neglect and harm.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mayfield Heights Healthcare in Mayfield Heights, OH is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is equipped with a beauty salon, allowing residents to be pampered and maintain their personal grooming needs. Cable or satellite TV is available for entertainment purposes, and community-operated transportation makes it convenient for residents to run errands or attend social outings.
For those who wish to stay connected in the digital age, there is a computer center offering internet access. The dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by the community's dedicated culinary staff. Fitness enthusiasts can utilize the fitness room to engage in physical exercise and maintain an active lifestyle.
The assisted living apartments are fully furnished for convenience, and each unit includes private bathrooms for added privacy. Housekeeping services ensure that the living spaces are clean and comfortable at all times. Residents will also appreciate the move-in coordination assistance provided by the community.
Outdoor spaces such as gardens allow residents to enjoy fresh air and embrace nature. A small library provides a quiet space for reading and relaxation, while a gaming room offers recreational activities and socialization opportunities. Telephone service ensures constant communication with loved ones, while transportation arrangements (both medical and non-medical) make it easier for residents to get around town.
The wellness center promotes overall health by providing various programs and services aimed at physical, mental, and emotional well-being. Wi-Fi/high-speed internet ensures that residents can stay connected online.
Mayfield Heights Healthcare also offers comprehensive care services such as 24-hour call systems, supervision, assistance with daily living activities including bathing, dressing, and transfers. Special dietary restrictions are catered to with diabetes diets available upon request. Medication management is provided by trained professionals to ensure that residents adhere to their prescribed medications.
Residents can look forward to engaging activities such as fitness programs, planned day trips, and resident-run activities. Scheduled daily activities ensure that there is always something for everyone to enjoy.
Additionally, the community boasts a prime location with numerous amenities nearby. Cafes, parks, pharmacies, restaurants, places of worship, and hospitals are all within close proximity for easy accessibility.
Mayfield Heights Healthcare is a top-notch assisted living community that strives to provide exceptional care, amenities, and opportunities for its residents to lead fulfilling lives while ensuring their safety and well-being.
Mayfield Heights Healthcare is located at 6757 Mayfield Road, Mayfield Heights, OH 44124 in Cuyahoga County, Ohio
Mayfield Heights Healthcare on seniors.fyi includes 4 photos including images showing building, interior, nursing home, facility, entrance, trees, architecture, kitchen, and more.
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Interior
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