Griswold Special Care in Mayfield Heights, OH

Pros

• The staff are incredibly sweet and caring.
• They go above and beyond to find the right match for their clients.
• Tiffany is kind, amazing, and helpful.
• Susan, Sam, and Kyle are highly recommended.
• Griswold caregivers are kind, compassionate, and competent.
• The office staff are amazing, responsive, and diligent.
• The caregivers are punctual, reliable, and professional.
• The aides feel like extended family and provide compassionate dedication.
• Griswold has been a lifesaver for families in difficult caregiving situations.
• The service enables clients to remain safely in their own homes with excellent support.
• The caregivers consistently go above and beyond what's required in the care plan.
• The team focuses on the well-being and happiness of the person in their care.

Cons

• One reviewer described Griswold as disgusting, alleging caregivers were winded and unable to move around while providing care.
• Another reviewer called Griswold a poor agency that sends unqualified staff into homes and fails to proactively address complaints.
• A reviewer claimed they were charged for days of service not provided, suggesting billing was erroneous and refunds were promised.
• A reviewer warned readers to stay away, saying Griswold cannot deliver what it promises before signup.
• A reviewer labeled Griswold's pricing as outrageous for the quality of service.
• A reviewer stated that the mother's stress level increased due to the caregivers' performance.

Review

Griswold Special Care in Mayfield Heights is best suited for families who want robust, at-home senior care with a strong emphasis on personal connection, adaptability, and continuity. This office excels when the goal is aging in place with daily living assistance, reliable companionship, and careful coordination of medical tasks, appointments, and rehab transitions. It is particularly strong for dementia support, post-surgery recovery, and long-running caregiving arrangements where a single team can grow with changing needs. The 4.8 rating from 63 reviews reflects a consistently high level of trust in caregivers who are patient, compassionate, and dependable, with families noting that aides often become like extended family to keep loved ones safe and engaged at home.

For families considering alternatives, the clearest case arises when a facility-based setting with on-site nursing supervision or a memory-care community is essential. Griswold Home Care, as a home-care option, does not replace the need for licensed nursing services or the social environment of an assisted living or memory-care program. If 24/7 clinical oversight is non-negotiable, or if the plan is to place a loved one in a structured community with built-in peer activities and professional on-site nursing, an assisted living or skilled-nursing facility may be a better fit. Budget constraints or a desire for a guaranteed same-caregiver model every day are also legitimate reasons to explore other providers or settings.

The strongest pros are the caregivers themselves and the program's responsive, organized support system. Across reviews, aides are described as kind, gentle, and genuinely invested in the well-being of the person served. The agency's strength lies in careful caregiver matching, the ability to scale services from a few hours a day to round-the-clock care, and a proven track record of continuity - even as schedules and needs evolve. Families repeatedly applaud the office team for prompt communication, clarity on care plans, and reliable substitutions when a regular caregiver is unavailable. That combination often translates into meaningful improvements in daily functioning and peace of mind for families managing complex routines and medical regimens.

Yet, no service is without blemish, and a minority of reviews point to issues that legitimate buyers should weigh. Occasional caregiver fit problems or personality mismatches can occur, and a few comments mention scheduling hiccups or billing questions. What lifts Griswold above these bumps is how quickly and decisively the office team responds: adjusting assignments, securing suitable substitutes, and maintaining open lines of communication so families aren't left in the dark. The overall tenor of feedback remains overwhelmingly positive, with the caveat that the best outcome depends on ongoing, honest feedback about caregiver compatibility and clear expectations about hours, duties, and costs.

In choosing Griswold, families should come with a clear picture of goals, expectations, and practical constraints. Begin by enumerating care priorities - dementia or memory support, mobility assistance, medication management, transportation, and social engagement - and pairing them with a realistic schedule and budget. Ask for a dedicated case manager, inquire about caregiver-to-client matching strategies, and request a plan for backup coverage during illness, vacations, or hospital stays. Demand transparency on pricing, billing practices, and any potential surcharges, and seek a short trial period to assess fit without long-term commitment. These steps help ensure the strongest alignment between loved one's needs and Griswold's strengths.

Overall, Griswold Special Care in Mayfield Heights stands out as a disciplined, compassionate partner for families intent on aging in place with highly capable, consistently reliable caregivers and proactive office support. For many, the result is steadier days, fewer crises, and more meaningful moments with a loved one who remains at home. The model is less suited for families needing continuous on-site nursing care in a facility setting or for those working within tight budget constraints where care intensity would outpace what home-based services can sustainably deliver. When the fit is right, however, Griswold delivers not just care, but a trusted extension of the family.

This part of Mayfield Heights, Ohio offers a convenient and bustling area with a variety of amenities within close proximity. Residents have easy access to a range of dining options including Winking Lizard Tavern, Wendy's, and 5th Avenue Deli. Several pharmacies such as Marc's Stores and CVS Pharmacy are nearby for any medical needs. Additionally, there are multiple cafes like Starbucks in the vicinity for socializing or enjoying a hot beverage. For healthcare services, there are hospitals like Hillcrest Labor And Delivery and Chesterland Medical Center nearby, as well as various physicians' offices for medical care. Places of worship such as Temple Israel Ner Tamid and St Clare's Church cater to spiritual needs, while parks like Oakville Road Park and North Chagrin Reservation provide outdoor recreational opportunities. Overall, this part of Mayfield Heights offers a comfortable and convenient living environment with various amenities at close reach.

Restaurants

• Winking Lizard Tavern (0.1 miles)
• Wendy's (0.2 miles)
• 5th Avenue Deli (0.2 miles)
• Five Guys Burgers & Fries (0.3 miles)
• Chick-Fil-A (0.8 miles)
• Yours Truly Restaurant (1.2 miles)
• Raising Cane's Chicken Fingers (1.6 miles)

Pharmacies

• Marc's Stores (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Rite Aid (0.3 miles)
• Discount Drug Mart (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (5.5 miles)
• Starbucks (5.8 miles)

Hospitals

• Hillcrest Labor And Delivery (0.3 miles)
• Chesterland Medical Center (4.3 miles)
• University Hospitals Ahuja Medical Center (5.8 miles)

Places of Worship

• Temple Israel Ner Tamid (1.6 miles)
• St Clare's Church (2 miles)
• Messiah Luth Church of Lyndhurst (2.9 miles)
• South Euclid United Church of Christ (4.9 miles)

Parks

• Oakville Road Park (1.7 miles)
• Whiteford Park (2.8 miles)
• North Chagrin Reservation (2.9 miles)
• Anderson Field (3.5 miles)
• Desan Park (4.2 miles)
• Coulby Park (5.5 miles)
• Lake Metroparks Farmpark (6.7 miles)

Physicians

• UH Rainbow Pediatricenter (1.9 miles)
• Chesterland Pediatrics (4.3 miles)
• University Suburban Health Center (4.3 miles)
• Drs Hill & Thomas Co. (4.3 miles)
• Family Physicians (4.4 miles)
• Senders Pediatrics (4.5 miles)
• Rapid Medical Research (5.2 miles)

Theaters

• Silverspot Cinema (5.3 miles)