Greenbrier Health Center

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  • Interior

    A cozy hotel lobby featuring a comfortable seating area and a coffee station.

  • Decor

    A cozy and well-furnished hotel room featuring a bed, armchair, and a small dining table.

  • Dining

    A modern restaurant interior featuring stylish furniture, ambient lighting, and decorative elements.

  • Lighting

    A modern reception area featuring a circular front desk and vibrant orange walls.

  • Artwork

    A modern lobby area with a reception desk, artwork on the wall, and workstations for guests.

  • Television

    A modern lobby featuring a comfortable seating area, a television display, and an open design leading to another space.

  • Lobby

    A modern reception area featuring an orange accent wall, wooden counters, and contemporary artwork.

  • Exercise Equipment

    A modern fitness area featuring exercise equipment and televisions for entertainment.

  • Waiting Area

    A neatly designed interior of a hair salon featuring a barber chair, waiting area, and stylish decor.

Greenbrier Health Center

6455 Pearl Road, Parma Heights, OH 44130

For more information about senior living options: (844) 490-3973

3.1 from 100 reviews
5 stars
50
4 stars
1
3 stars
2
2 stars
7
1 stars
40

Skilled Nursing Facility

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    Overall Review of Greenbrier Health Center

    Pros

    • pro The staff is praised for delivering consistent, good care at the facility.
    • pro The administrators, the DON, and the nurses are described as awesome with a job well done.
    • pro One reviewer is thankful and grateful for the care their son received there.
    • pro The therapists and several nurses and aides are rated five stars.
    • pro One nurse is highlighted for going above and beyond in caring for a family member.
    • pro Since being at Greenbrier, one reviewer notes their loved one has been very well taken care of.

    Cons

    • pro They feel the aides vent their frustration on residents and provide half-hearted care when understaffed.
    • pro They would not recommend this facility to anyone.
    • pro They describe the building as dirty and the staff as unprofessional and unresponsive, often not answering the phone.
    • pro They allege residents suffer neglect, developing bedsores, infections, dehydration, and even death.
    • pro They claim hospice is used for insurance savings rather than patient welfare.
    • pro They accuse management of dishonesty and of caring more about money than about residents.
    • pro They report theft of patients' possessions.
    • pro They claim there is at least one bad nurse and that most staff lie.
    • pro They believe the facility should be shut down.

    Review

    The collection of posts about Greenbrier Health Center presents a jagged spectrum of experiences, with many families speaking in harsh, alarmed terms about the care their loved ones received, while a smaller handful of reviewers report moments of good care from specific therapists or individual staff members. Taken together, the comments describe a facility that, in the eyes of many families, struggles with staffing levels, communication gaps, and a pattern of perceived neglect that sometimes escalates to severe harm or distress for residents. The tone across the board is emotionally charged, with accusations ranging from everyday frustrations about shortages and inconsistent attention to grave claims about hospice misuse and end-of-life neglect.

    Several reviewers paint a stark picture of under-staffing and the resulting frustration and fatigue among aides and nursing staff. They describe aides who "half-ass" care for residents and take their frustrations out on those they are meant to help. In these accounts, residents are described as not receiving timely assistance, with routine tasks left undone or delayed, and a broad sense that the facility is overwhelmed by demand without adequate backing. There are mentions of residents not receiving basic comforts - such as a cup of coffee - because the staff are overextended, which compounds the impression that residents' daily needs are often unmet. A number of posts also allege that aides and other workers are inconsistent and sometimes unprofessional, with repetitions of claims that staff do not follow through on basic safety and care measures, such as seat belts for fall prevention and proper supervision for residents who wander or have mobility impairments.

    The most disturbing set of allegations centers on hospice and end-of-life care. A recurring thread in the reviews is a claim that hospice was introduced or arranged for insurance and financial reasons rather than strictly for medical necessity, allegedly leading to a markedly different standard of care for residents placed on hospice. Families recount stories of rapid declines following hospice designation, with accusations that the facility reduces attention and resources to patients on hospice, and that dying or near-death processes are not managed with adequate staffing or medical oversight. Some reviewers describe a Kennedy terminal ulcer observed at the end of life, and contend that infections and bedsores were allowed to progress because the focus had shifted to hospice rather than ongoing treatment. There are even claims of untreated dehydration, limited IV fluids, and a lack of palliative medications being administered, all contributing to a perception that residents in hospice were not being cared for with the same urgency or compassion as others.

    Several entries recount specific, troubling incidents that underscore what reviewers see as a pattern of neglect. Bed sores are described as starting or worsening during the stay, with one account detailing a severe ulcer that led to sepsis and dramatic changes in a relative's condition. There are also mentions of falls and injuries that were not promptly mitigated, possessions disappearing, and long periods during which residents were left unattended. In one particularly charged account, a family claims their loved one died after a period of insufficient care for seizures and other acute conditions, raising questions about how the facility manages critical events and communicates about long-term prognosis. The fear of harm extends beyond bedsores and falls to concerns about infections such as C. diff and UTIs, and about whether residents receive necessary fluids, antibiotics, and pain relief when they most need them.

    The testimonials also include counterweights - notes of occasional positive experiences. A few reviewers share that their loved ones were well cared for, or that a particular nurse, aide, or therapist went "above and beyond." There are mentions of therapists and a handful of nurses who delivered commendable care, and one family praises the administrators and the nursing leadership for their efforts. A different patient story describes a family feeling that their son, after prior neglect at another facility, received notably better care at Greenbrier Health Center, with administrators and clinical staff earning appreciation for their attentiveness and competence. These voices suggest that, for some residents and families, there are bright spots amid the broader concerns.

    Communication appears as a recurring theme as well. Several reviewers note attempts to engage with the facility - emails and phone calls left unanswered, or responses that feel delayed and unsatisfactory. In one update, a family member reports that they have not been contacted for more than a year after a death, while another recounts ongoing efforts to reach someone who would acknowledge their concerns and review the situation. The lack of timely outreach and transparency seems to compound the distress of families who feel their loved ones' welfare has been compromised, and it fuels a sense of abandonment or neglect that is hard to reconcile with any notion of patient-centered care. The ongoing difficulty in achieving meaningful communication has led some families to consider legal avenues, including consulting an attorney, and to keep vigil over how the facility handles complaints and post-stay follow-up.

    Taken as a whole, the collection of narratives paints Greenbrier Health Center as a place where families frequently feel their loved ones are not receiving consistent, high-quality care, particularly under conditions of staff shortages or administrative pressure. The most serious concerns revolve around hospice practices, end-of-life management, and the apparent discontinuity of care at moments when residents' medical needs demand heightened attention. Yet the record is not uniform: some families report positive interactions with certain caregivers and a degree of care that, on those occasions, meets expectations or exceeds them in small but meaningful ways. The variation suggests that experiences at Greenbrier Health Center can be highly variable, depending on staff availability, leadership, and individual caregiver behavior on a given day.

    For anyone evaluating this facility, the narratives encourage careful due diligence. Potential residents and their families should consider not only the general reputation but also direct, current feedback from multiple sources, the facility's approach to staffing and training, the transparency of hospice and end-of-life decision-making, and the responsiveness of administrators when concerns are raised. It may also be wise to seek opportunities to observe care practices firsthand, request detailed explanations about care plans and consent processes, and verify consistency in communication channels with the facility. While some residents may benefit from dedicated staff and capable therapists, the overwhelming sentiment in these accounts is one of caution, with many families expressing fear, frustration, and the belief that improvements in staffing, accountability, and patient-centered care are urgently needed.

    Features

    Housing

    • 162 resident community capacity 162 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cleveland-Hopkins International (5 miles away) Cleveland-Hopkins International (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Greenbrier Health Center in Parma Heights, OH is an assisted living community that offers a range of amenities and care services for its residents. The community features a beauty salon where residents can get pampered, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.

    The dining room provides restaurant-style dining with delicious meals prepared by the staff. Residents have the option of enjoying their meals in the outdoor space or in the comfort of their fully furnished apartments, which also come with private bathrooms and kitchenettes.

    There are various recreational activities offered at Greenbrier Health Center to keep residents engaged and active. A fitness room and wellness center are available for those who wish to maintain their physical health, while a gaming room and small library provide options for leisurely pursuits. Planned day trips, resident-run activities, and scheduled daily activities ensure that there is always something fun happening within the community.

    The staff at Greenbrier Health Center is dedicated to providing excellent care services to its residents. A 24-hour call system and supervision ensure round-the-clock support, while assistance with daily tasks such as bathing, dressing, and transfers is readily available. Medication management is also provided to ensure proper administration.

    The community understands the importance of catering to individual dietary needs and restrictions. Special dietary restrictions can be accommodated, including diabetes diets. Additionally, transportation arrangements can be made for non-medical purposes such as going to nearby cafes, parks, pharmacies, restaurants, physicians' offices, or other places of interest.

    Overall, Greenbrier Health Center offers a comfortable living environment with numerous amenities and care services that promote well-being and an active lifestyle for its residents.

    Videos

    Nearby Places of Interest

    Pharmacies

    • Marc's Stores (1.1 miles)
    • Walmart Pharmacy (1.3 miles)
    • MetroHealth Parma Medical Center - Pharmacy (1.4 miles)
    • Marc's Stores (1.7 miles)
    • CVS Pharmacy (2.2 miles)
    • CVS Pharmacy (2.2 miles)
    • Marc's Stores (2.3 miles)

    Parks

    • James Day Park (1.3 miles)
    • Cleveland Metroparks - Big Creek Reservation (1.4 miles)
    • Surrarrer Park (3.4 miles)
    • Metroparks Mill Stream Run Reserve North (4.5 miles)
    • Primate Playground (4.9 miles)
    • Strongsville Wildlife Area (5 miles)
    • Bain Park (5.9 miles)

    Restaurants

    • Chick-Fil-A (1.7 miles)
    • Kosta & Vics Restauran (2.4 miles)
    • Taco Bell (3 miles)
    • McDonald's (3.1 miles)
    • Raising Cane's Chicken Fingers (3.1 miles)
    • McDonald's (3.3 miles)
    • Divot's Sports Bar (4.7 miles)

    Physicians

    • Cuyahoga County Board of Health (1.9 miles)
    • Ent Allergy Health (2.2 miles)
    • Southwest Family Physicians (3.4 miles)

    Cafes

    • Starbucks (3.3 miles)
    • Starbucks (3.8 miles)
    • Metropolitan Coffee (4.7 miles)
    • Rising Star Coffee Roasters (6.4 miles)
    • Starbucks (6.5 miles)
    • Starbucks (6.6 miles)
    • Panera Bread (6.6 miles)

    Transportation

    • Cleveland-Hopkins International Airport (CLE) (3.8 miles)
    • American Airlines Ticket Counter (4 miles)
    • United Airlines Ticket Counter (4 miles)
    • TSA Checkpoint C (4 miles)
    • Concourse C (4.1 miles)
    • Concourse B (4.1 miles)
    • Hertz Rent A Car (4.4 miles)

    Hospitals

    • CCF Fairview Hospital (5.3 miles)
    • Cleveland Clinic - Fairview Hospital (5.3 miles)
    • Benchmark Imaging Group (5.6 miles)
    • Trauma ICU (6.5 miles)

    Places of Worship

    • St Ignatius of Antioch Church (5.6 miles)
    • St. Rocco's Church (6.5 miles)

    Theaters

    • Cinemark 383 Strongsville (5.9 miles)

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