Home Instead Senior Care - Parma, OH

Pros

• Home Instead Parma is praised for exceptional, flexible, and dependable care that puts families at ease.
• Gwennett is described as outstanding, trustworthy, and kind.
• Betty is celebrated for handling questions and placements and is considered a hero.
• Victoria is singled out as one of the best caregivers, with office support from Shannon, Betty, and Anj described as invaluable.
• Sabrina and Mykea are wonderful, kind, gentle, and compassionate caregivers.
• Brandon is timely, caring, and responsive, with quick answers to questions and texts.
• Erika is kind, respectful, and understanding of mom's condition, and communicates well with the family.
• La'Rose T and Racheal S are angels on earth - kind, knowledgeable, and compassionate.
• Kathy A. is described as a constant ray of light.
• Ruth S. is fantastic and has become like family; aides go above and beyond.

Cons

• They were uneasy with the response times of other providers.
• They found the dependability of staff at other providers to be underwhelming.

Review

Across what appears to be many states and many family situations, the experience with Home Instead Parma and its broader family of offices consistently comes back as the same: compassionate, reliable in-home care that brings real peace of mind when aging, illness, or disability makes daily life a challenge. Families describe how their loved ones receive thoughtful, personalized care, whether they are facing dementia, recovery after a fall, hospice needs, or simply the day-to-day tasks that make living at home possible. Several reviews note that the service is especially valuable when families are traveling, out of town, or coordinating care from a distance, allowing them to focus on their own lives while knowing that a trusted, capable team is watching over their loved ones.

A standout thread in these testimonials is the quality of the Parma team both on the floor and in the office. Caregivers like Gwennett are described as outstanding, trustworthy, and kind, while Betty - who handles questions and placements - and Victoria are singled out as the best, with Shannon and Anj in the office receiving heartfelt gratitude as well. The praise isn't limited to a single caregiver; it's the combination of capable front-office coordination and compassionate in-home care that gives families confidence to rely on Home Instead day after day. Several families explicitly say you can't go wrong with this company when you need dependable care for a loved one.

Several families highlight caregivers who became more than just help with tasks; they became trusted companions who restored a sense of security and dignity. Sabrina and Mykea are noted as wonderful, gentle, and compassionate for moms who need daily support. In another story, La'Rose T and Racheal S are described as angels on earth - kind, knowledgeable, and compassionate - whose presence helped a family manage a complex situation from out of town. The office team again shines with Kathy A., described as a constant ray of light, underscoring how essential clear communication and leadership are to the whole caregiving effort.

Flexibility and reliability emerge as another core strength. A notably challenging scenario - managing care for a mom who was hospitalized long-term and a father and disabled brother while a family member traveled - led to high praise for Home Instead Parma's ability to step in quickly and fill gaps at a moment's notice. In this story, the care team's capacity to adapt and provide dependable coverage allowed the traveling family to have real peace of mind, knowing loved ones were in good hands.

Individual caregivers also receive passionate shout-outs for their personal impact. Tessa Myers is described as a pleasure to work with, and Brandon, who has served as a regular provider since January, is commended for timeliness, attentiveness, and quick responses to questions. Another member, Darla, is praised for being helpful, dependable, and compassionate in caring for a wife at home, and Erika is lauded for dementia-focused care - kindness, respect, and clear communication that creates confidence for families. Brandon Alexander-Smith is noted for visiting three times a week with a combination of reliability, politeness, and a professional appearance. These personalized affirmations show how the right caregiver can become a trusted partner in a family's daily routine and longstanding care plan.

Care often extends beyond basic activities of daily living into meaningful, comfort-enhancing connections. Several reviews point to caregivers who help with meal preparation, transportation to appointments, and companionship that preserves dignity and joy. The story of an elderly grandmother receiving ongoing, high-quality care illustrates how consistent, compassionate aides - who connect with the person and the family - make a significant difference in quality of life. In dementia and post-illness scenarios alike, the caregivers' ability to communicate effectively with the family and the patient helps reduce stress and uncertainty for everyone involved.

A number of anecdotes emphasize the breadth of Home Instead Parma's reach and the breadth of needs they can accommodate. From 24/7 hospice-like support to supplemental shifts during busy times, families note that the agency is ready to tailor care to evolving circumstances. Names like Rebecca, Josephine, Theresa, and Tessa appear in stories about coverage during days when changes are needed, while Darlene is remembered for her early involvement on the first day of service. Even in more acute situations - two terminal brain tumors, sudden breaks or injuries - the team's dedication, including Bianca, Katia, and RJ, stands out as exemplary and deeply compassionate.

Across locations - whether Parma or other locales mentioned by families, including a warm note about a Vicksburg home - the consistent thread is that the caregivers are not only skilled but also genuinely kind and attentive. Phyllis is another caregiver highlighted for her compassionate approach to her elderly aunt, and Shannon Gielty is recognized for her responsiveness and willingness to work around schedules to find hours that fit. On top of that, the testimonials talk about a culture of respect, patience, and attentiveness that touches every family they interact with, from those navigating hospice care to those simply seeking dependable daily assistance.

In sum, these stories paint a thorough portrait of Home Instead Parma and its network: a steadfast partner for families facing aging, illness, or disability, offering deeply compassionate care, reliable coordination, and flexible, patient-centered service. The care teams are praised for their warmth and competence, their ability to stay calm and effective under pressure, and their willingness to go above and beyond - whether it's staying late to cover a shift, coordinating with multiple family members, or simply creating a sense of normalcy and safety in a challenging time. For families who worry about letting go of control or who fear they cannot manage at a distance, these testimonials collectively offer a powerful message: trusted, high-quality home care is possible, and it can make all the difference in maintaining a loved one's dignity, comfort, and happiness at home.

This part of Parma, Ohio offers a convenient and well-equipped location for senior living. Within a short distance, there are several pharmacies including CVS and Walgreens, making it easy to access necessary medications. There are also multiple parks nearby such as James Day Park and Cleveland Metroparks Big Creek Reservation for leisurely outdoor activities. In terms of healthcare, there are reputable physicians and hospitals close by such as Southwest Family Physicians and Cleveland Clinic - Fairview Hospital. Additionally, there is a variety of dining options ranging from fast food chains like McDonald's to local restaurants like Kosta & Vics Restaurant for seniors to enjoy. For transportation needs, Cleveland-Hopkins International Airport is just a short drive away. Overall, this area provides the amenities and services essential for comfortable senior living in Parma.

Pharmacies

• Marc's Stores (0.1 miles)
• CVS Pharmacy (1.3 miles)
• MetroHealth Parma Medical Center - Pharmacy (1.8 miles)
• Marc's Stores (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.4 miles)

Parks

• James Day Park (1.1 miles)
• Cleveland Metroparks - Big Creek Reservation (2.2 miles)
• Surrarrer Park (2.7 miles)
• Metroparks Mill Stream Run Reserve North (3.6 miles)
• Strongsville Wildlife Area (4.4 miles)
• Rocky River Reservation (5.4 miles)
• Bain Park (5.5 miles)

Physicians

• Ent Allergy Health (1.3 miles)
• Cuyahoga County Board of Health (2.2 miles)
• Southwest Family Physicians (2.5 miles)
• Allergy Diagnostic (6.2 miles)

Restaurants

• Taco Bell (2 miles)
• McDonald's (2.2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Kosta & Vics Restauran (2.5 miles)
• Chick-Fil-A (2.6 miles)
• McDonald's (4.1 miles)
• Niko's Bar & Gyros (4.5 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.1 miles)
• Metropolitan Coffee (5.6 miles)
• Panera Bread (6.5 miles)
• Starbucks (6.6 miles)
• Rising Star Coffee Roasters (6.7 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (3.3 miles)
• TSA Checkpoint C (3.4 miles)
• United Airlines Ticket Counter (3.4 miles)
• American Airlines Ticket Counter (3.5 miles)
• Concourse C (3.5 miles)
• Concourse B (3.6 miles)
• Hertz Rent A Car (4 miles)

Hospitals

• Benchmark Imaging Group (4.7 miles)
• CCF Fairview Hospital (5.2 miles)
• Cleveland Clinic - Fairview Hospital (5.2 miles)

Theaters

• Cinemark 383 Strongsville (5.2 miles)

Places of Worship

• St Ignatius of Antioch Church (6.1 miles)