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3.2 from 51 reviews
5 stars
23
4 stars
4
3 stars
3
2 stars
0
1 stars
21
Overall Review of Candlewood Healthcare And Rehabilitation
caveat11 reviews mention this
Cleanliness is a mixed picture
Residents describe both clean spaces and strong odors or filth on some floors.
Some visitors say the building smells clean and looks clean, including comments about housekeeping support and a generally clean, modern facility. Others report serious problems, including urine odors, filthy conditions, and messy rooms, with complaints tied to specific floors. Several of the negative comments connect cleanliness concerns to the level of daily attention residents receive.
common20 reviews mention this
Staff professionalism stands out
Residents and families frequently describe staff as professional, caring, and willing to help.
Across many reviews, people praise staff for being friendly, compassionate, and attentive, including specific mentions of nurses and aides taking time with residents. Multiple reviewers also describe smooth interactions with admissions or administrative staff when they visited or when concerns came up. A few reviews criticize the way some employees or leaders treat others, but the more common theme is that staff members work hard to provide help residents need.
differentiator3 reviews mention this
Therapy and rehab feel prominent
Families highlight therapy as a key part of the experience here.
One review says a relative felt better after therapy, and another points to the therapy gym as a standout part of the facility. A separate respite-care experience mentions improvements over time, with the day-to-day care from aides and nursing on some shifts. Together, the reviews suggest rehab is a visible service residents and families pay attention to.
caveat13 reviews mention this
Staffing and care concerns recur
Several reviews raise concerns about understaffing, delayed help, and missed care needs.
Multiple reviewers describe problems that sound related to staffing, including claims of not enough nursing staff on certain floors at night and residents roaming halls unattended. Others describe gaps in hands-on care, such as not turning residents as needed, toiletry shortages, medication delays, and issues coordinating treatment after a hospital transfer. Even among reviews that were generally positive, a recurring caveat is that care can feel inconsistent depending on shift and coverage.
caveat4 reviews mention this
Food and diet needs get mixed feedback
Food feedback ranges from hot and acceptable to concerns about underfeeding and diet mismatch.
Some reviews mention the food being served hot or describe food as good at least some of the time. Others raise more serious issues, including claims that residents are underfed and that diet needs aren’t followed correctly for someone with diabetes. There are also complaints that residents end up with too much carbohydrate, reinforcing that dining support may not be consistent across residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
130 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cleveland-Hopkins International (16 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Cleveland Clinic - Stephanie Tubbs Jones Health Center (0.1 miles)
Walgreens (1.1 miles)
Marc's Stores (1.2 miles)
Rite Aid (1.8 miles)
CVS Pharmacy (2 miles)
CVS Pharmacy (2.1 miles)
Rite Aid (2.3 miles)
Restaurants
McDonald's (0.2 miles)
bd's Mongolian Grill (1.3 miles)
Burger King (1.9 miles)
Boss Dog Brewing Co. (2.1 miles)
New Heights Grill (2.1 miles)
Burger King (2.8 miles)
Academy Tavern (2.8 miles)
Parks
Coventry PEACE Park (1.3 miles)
Desan Park (4.2 miles)
Anderson Field (4.2 miles)
Willard Park (5.8 miles)
The Cleveland Mall (5.9 miles)
Voinovich Bicentennial Park (6 miles)
Oakville Road Park (6 miles)
Hospitals
Louis Stokes Cleveland VA Medical Center (1.8 miles)
Cleveland Clinic - W.O. Walker Center (2.3 miles)
Cleveland Clinic Children's Hospital Rehabilitation Center (3.3 miles)
St Vincent Charity Medical Center (5.1 miles)
University Hospitals (5.1 miles)
Physicians
Cleveland Clinic Severance Medical Arts (2 miles)
Cleveland Clinic - Cole Eye Institute (2.4 miles)
Cleveland Clinic - Taussig Cancer Center (2.4 miles)
Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (2.6 miles)
Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
Nonmedical home care provides assistance with daily activities and companionship for individuals wishing to maintain independence and quality of life at home, without medical intervention. Its growing popularity is driven by an aging population, the need for supportive environments for recovery, and the emotional benefits of caregiver companionship, while costs vary based on service frequency and location.
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130 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Strong access to healthcare and local amenities.
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
A Detailed Examination of Nursing Home Costs Across the U.S.
Exploring Nonmedical Home Care: Understanding Services, Costs, and Financial Approaches
