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2.3 from 27 reviews
5 stars
8
4 stars
0
3 stars
1
2 stars
1
1 stars
17
Overall Review of Wexford Place
common19 reviews mention this
Care quality is hit or miss
Residents describe both helpful care and serious neglect concerns.
Many reviews talk about caregivers not responding, not listening to families, or not providing adequate day-to-day care, including examples involving hygiene and medical delays. Other residents and families say staff members are kind and caring, with some describing positive interactions and seeing staff go above and beyond within staffing limits. The community also provides a 24-hour call system and medication management, so the contrast in reviews centers on how well support shows up when families need it.
caveat5 reviews mention this
Front desk access varies
Reaching the front desk can be inconsistent for families.
Several reviews complain that calls go unanswered or that it takes a long time to get help, including reports of being routed to voicemail without a callback. Other reviews are more positive, praising specific receptionists as responsive and helpful. Residents also mention needing communication and follow-through for topics like transportation questions, and the reviews suggest that experience is uneven.
caveat3 reviews mention this
Food and dietary support draw complaints
Food quality is a recurring concern in reviews.
Some residents and families describe meals as poor and say dietary needs are not handled well enough. One mixed review also says the food could be better. While the community is set up for restaurant-style dining and offers diet support such as diabetes-appropriate and special-diet meals, the reviews indicate the day-to-day experience is not consistently meeting expectations.
caveat3 reviews mention this
Cleanliness issues appear in multiple accounts
Several reviews mention sanitation and cleanliness breakdowns.
A few reviews describe serious cleanliness problems, including reports of a strong sewage odor and sticky residue, as well as accounts of rooms not being cleaned after illness and a family member arriving covered in vomit. One review also frames the situation as needing immediate corrective action rather than routine maintenance. Even with housekeeping services included in the communityâs offering, these repeated reports suggest cleanliness doesnât always meet expectations.
common2 reviews mention this
New ownership is credited by some
Some residents credit new leadership for improvements.
A couple of reviews point to new leadership and changes that they say improved the atmosphere and resident care. These positive accounts are not shared by most other reviewers, but they do suggest the experience may depend on timing and unit-level day-to-day support. The community also offers structured activities and wellness-focused programming, which matches the idea that day-to-day culture can shift, even when care and cleanliness concerns remain in other reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
162 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cincinnati Northern Kentucky International (18 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.3 miles)
CVS Pharmacy (1.1 miles)
Walgreens (2.2 miles)
Walgreens (2.6 miles)
CVS Pharmacy (3.1 miles)
Walgreens (3.3 miles)
Walgreens (3.4 miles)
Parks
Chamberlin Park (0.4 miles)
Swaim Park (2.7 miles)
Blue Ash Summit Park (3.1 miles)
Dogwood Park (3.9 miles)
Sharon Woods Park (4.9 miles)
Mariemont Concourse (4.9 miles)
Kroger Hills (5.6 miles)
Restaurants
MVP Sports Bar and Grille (1 miles)
Skyline Chili (1.2 miles)
Logo's Sports Bar & Grill (1.4 miles)
Maggiano's (1.5 miles)
The Cheesecake Factory (1.5 miles)
McDonald's (1.6 miles)
Cooper's Hawk Winery & Restaurant (1.8 miles)
Cafes
Silverton Cafe (1 miles)
Gabby's Cafe (3.5 miles)
Starbucks (4.6 miles)
Starbucks (4.7 miles)
Panera Bread (6.1 miles)
Starbucks (6.2 miles)
Starbucks (6.6 miles)
Places of Worship
Adath Israel Congregation (1.2 miles)
St Gertrude Church (2.8 miles)
City of Madisonville (3.7 miles)
St James of the Valley (3.9 miles)
Saint Margaret of Corona Catholic Church (4.1 miles)
St Mary Church (5.1 miles)
St Vivian's Catholic Church (6.1 miles)
Hospitals
Mercy Health - The Jewish Hospital (1.2 miles)
Summit Behavioral Healthcare (3.7 miles)
Trihealth Connect Training (4.3 miles)
TriHealth Seniority - TriHealth Bethesda North Hospital (4.5 miles)
Physicians
Ohio Valley Orthopaedics and Sports Medicine (2 miles)
Wexford Place on seniors.fyi includes 4 photos including images showing bedroom, interior, outdoor, tree, grass, landscaping, building, windows, and more.
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