Pleasant-View Health Care Ctr

Pros

• Pleasant View is a great facility.
• The Administrator, Matt, is very involved and cares about the residents.
• The staff are wonderful.
• Amber was extremely helpful as the social worker with her discharge.
• Marsha the STNA is wonderful; she is kind, compassionate, and hardworking, and she is always smiling.
• The front desk staff are kind and welcoming.
• The facility is clean, well cared for, and has no smell.
• The physical therapy team were the best; they provided excellent rehabilitation.
• The staff from the front desk to the nurses were all kind and very welcoming.
• The staff are caring and compassionate and treat residents with respect.
• Pleasant View is a family-run facility.
• The staff are friendly and it is the cleanest nursing home I've seen.
• The staff and management are great; they take excellent care of the residents.

Cons

• The nurses do not care about the residents and complain about doing their jobs.
• The care a resident received was described as absolutely horrific and left him worse than before.
• The facility was labeled the worst experience, with rude staff who won't help.
• There were neglectful conditions, including urine on the bed area, oxygen unplugged, and the resident left cold.
• The staff were reportedly short-staffed, leading to long waits and poor supervision.
• The facility failed to post or follow Compassionate Care visitation guidelines during COVID, effectively restricting family visits.
• Personal items disappeared from a resident's belongings, such as rugs or gifts.

Review

Pleasant View presents itself in the stories of those who've walked through its doors as a facility capable of both warmth and concern, with moments of excellent care alongside episodes that left families distressed and angry. Several accounts begin with positive impressions: a family member's 10-day stay for rehab or recovery, visits by relatives who helped with meals and daily care, and a lobby that feels inviting and cheerful. In particular, several reviewers singled out the front desk staff as friendly and helpful, noting that the person working near the main entrance made a memorable first impression. One caregiver's stay suggested the place could be a strong option for anyone seeking nursing or rehab services for a loved one, underscoring a generally favorable view of Pleasant View when things go smoothly.

There is clear admiration for the leadership and the rehabilitation program in many of the reviews. The administrator, Matt, is described as being very involved and truly caring about residents, which contributed to a sense that Pleasant View is a well-run, family-oriented facility. Multiple residents and families highlighted the rehabilitation team, particularly for their compassion and effectiveness. Comments like "the physical therapy team were the best" reflect an appreciation for the rehab services, and several narratives praised the overall environment as clean, well-maintained, and supportive. Amber, a social worker mentioned by one family, is remembered for being especially helpful during discharge planning, and a nurse's aide named Missy was described as kind and caring by another reviewer. Taken together, these voices paint Pleasant View as a place where some staff members go above and beyond to make residents feel valued.

Yet the same facility appears in the same discourse with troubling, distressing experiences that cannot be overlooked. A number of reviewers described instances of neglect or poor care that left families frightened or angry. One family recounted a horrific experience in which their loved one left Pleasant View requiring hospitalization soon after transfer, with warnings that the state would be notified about the care they received. Another pointing example involved a patient who, after years of service to family and country, faced routine neglect - being found without pants or underwear, lying exposed and cold, with delays in assistance after call bells, and with a perception that staff did not notice or respond promptly. These stories emphasize the fear and pain that can accompany perceived understaffing, slow responses, and gaps in basic safety and decency.

The tension around safety protocols and policy adherence is a prominent thread in several reviews. A particular concern centers on COVID-19 visitation restrictions and how guidelines were communicated. One reviewer described sitting with a dying relative and feeling shut out by posted rules that did not reflect Compassionate Care guidelines allowing visitation under certain circumstances. This led to frustration about inconsistent policies, missed opportunities for connection, and a sense that the facility had not fully aligned with federal or state guidance. The frustration extended to practical daily frustrations: long waits for assistance when a family member pressed the call button, unclear introductions or hand-offs, and a sense that essential human contact was being deprioritized in the name of rules.

Other deeply troubling specifics reinforce these concerns: items left in disarray such as urine on the floor, a bed left with the patient inadequately clothed, oxygen hoses disconnected, and furniture or equipment in unsafe positions. Some reviews mention short-staffing as the justification for lapses in care, while others describe being told that certain tasks or treatments - such as physical therapy after surgery - were not being carried out as expected. In one particularly vivid account, a family member reported a patient being treated without respect, with the room left too hot or too cold, and a roommate able to keep an invasive amount of heat and noise in the room overnight. The combination of staffing pressures and inconsistent practice left several families feeling uncertain about the consistency and reliability of the care their loved ones were receiving.

There are also stories of lost possessions and perceived mismanagement that add to a sense of unease. One family learned that Christmas gifts and craft kits their loved one had received were later found to be missing, a discovery that understandably caused hurt and frustration. And in another thread, a family member who trusted Pleasant View with a veteran relative spoke of a distribution of respect and care that did not always align with the expectations built by other reviews. The same individual acknowledged moments of kindness from staff but also described a broader sense that the facility's handling of sensitive issues - like patient clothing, mobility support during physical therapy, and discharge planning - could be improved with better communication and more consistent staffing.

In balance, Pleasant View emerges as a place where positive experiences exist alongside significant concerns. Some residents and families emphasized a strong sense of care, cleanliness, and supportive staff, with particular praise for specific individuals who seemed to connect with and advocate for residents. Others recount situations that raise serious questions about safety, responsiveness, and policy adherence, including experiences that led families to consider notifying regulatory bodies. The overarching impression is of a facility that has the potential to provide high-quality rehabilitation and compassionate daily care, but where inconsistent staffing, communication gaps, and occasional lapses in safety and dignity have left some families feeling unsettled and wary.

For anyone considering Pleasant View, the stories suggest a need for mindful due diligence. If you're seeking rehab or nursing care for a loved one, it's worth seeking out updated first-hand impressions, verifying current staffing levels, and speaking directly with current residents and their families about how well the facility supports mobility, daily hygiene, and timely response to calls. It's clear that Pleasant View can deliver excellent rehabilitative outcomes and a warm, welcoming environment in many cases, but there is also a real risk of experiencing neglect or frustration if staffing is insufficient or guidelines are not clearly communicated and consistently followed. In the end, the best course is to visit, ask pointed questions about PT timelines, call-light responses, visitation policies, and safety protocols, and observe how staff interact with residents during your stay.

Restaurants

• Thano's Family Restaurant (0.4 miles)
• Belgrade Gardens (1.3 miles)
• Skoops Ice Cream (1.3 miles)
• Angie's Italian Restaurant (1.4 miles)
• Pav's Creamery (2 miles)
• The Basement Spor (2 miles)
• El Jalapenos (2 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.8 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Ritzman Pharmacy (2.9 miles)
• Rite Aid (4.4 miles)
• Walgreens (4.5 miles)

Parks

• Summit Lake Park (4.7 miles)
• Silver Creek Park (4.8 miles)
• Wintergreen Park (6.2 miles)
• Durling Park (7 miles)
• Memorial Park (7.7 miles)
• Green Leaf Park (7.8 miles)

Cafes

• Starbucks (5.3 miles)
• Nervous Dog Coffee Bar (7.3 miles)
• Biggby Coffee (7.9 miles)
• Cafe Arnone (8.5 miles)

Physicians

• Womens Health Group (5.7 miles)
• Akron General Family Medicine, South Central (5.8 miles)
• Patel Rachel Dr Community Health Care Wadsworth (5.9 miles)
• Obstetrics & Gynecology of the Reserve (5.9 miles)
• Internal Medicine Center of Akron (6 miles)
• Akron General Hematology & Oncology (6.2 miles)
• Pediatrics of Akron (6.3 miles)

Hospitals

• Akron Children's Hospital (6.3 miles)
• Summa Akron City Hospital (7.2 miles)

Places of Worship

• Grace Lutheran Church (7.3 miles)
• Wadsworth Church of the Nazarene (7.5 miles)