Crystal Care Center Of Ashland
Save1251 East Main Street, Ashland, OH 44805
For more information about senior living options: (844) 490-3973
Crystal Care of Ashland leaves a complicated impression, with voices ranging from sharp condemnation to sincere praise. On one hand, several accounts depict a facility facing serious and ongoing challenges - outdated surroundings, odors that linger, and a sense that staffing is stretched thin. On the other hand, some visitors and residents describe moments of real care, competence, and warmth from particular staff members. Taken together, the experiences paint a picture of a place where care quality appears to swing on a knife edge between moments of genuine support and persistent systemic strains.
One of the most alarming narratives centers on a resident who needed urgent care and safety oversight. A mother was allegedly assaulted by a male resident in a room that the facility had previously knew was problematic. The reviewer asserts the facility left him unattended and able to enter the room, despite prior knowledge of the risk. The account goes further to claim consistent under-staffing and a lack of accountability and remorse from leadership. The complainant emphasizes that the Ohio Department of Health had investigated Crystal Care and found several deficiencies, urging readers not to take such accounts at face value but to do their homework. The same review notes systemic issues: long call-light delays (up to 20 minutes), overwhelmed nursing staff caring for 30 or more residents with only one or two aides, and aggressive or dismissive responses from staff when asked for help or basic needs. Discharge and medication problems are highlighted - three prescriptions supposedly never called in, leaving the resident to go two days without essential meds, with the nurse who discharged them reportedly rude until a nursing director apologized but did not immediately fix the issue. The review also mentions rudimentary communication barriers, including no voicemail and limited after-hours responsiveness.
Alongside this grave concern, other perspectives offer a far more nuanced or even favorable view of parts of Crystal Care. A separate, longer narrative from the same setting describes a different reality. After a brain bleed led to admission somewhere else, a patient spent a week recovering at Crystal Care and then returned home with home health support. In this account, the patient's week in rehabilitation felt guided by the therapists who pushed for progress, with Penny singled out as a particularly encouraging and motivating presence. The writer concedes that wait times for nurses could occur, recognizing that the caseload was heavy and some days were tougher than others. The sentiment here is that the effort and care from a subset of staff mattered a great deal, even if the overall daily experience involved some frustration with how quickly help arrived. The patient still rated the experience highly in contrast to the frustrations around staffing during busy periods.
A separate negative thread within the collective narrative focuses on the physical environment and daily safety. Reviewers report a smell that is stronger than what they might expect in a nursing facility, and in some views, the building appears dated. One account mentions two mouse traps found in a patient's room, contributing to a sense of neglect or insufficient housekeeping. There are also criticisms about the reliability of safety features (a light outside a patient's door, for example, that should illuminate but does not) and concerns about rehab frequency not meeting expectations. The frustrations are tied to broader impressions of disorganization: calls for help that don't surface promptly, and communication gaps between front-line staff, social services, and administrators. The social services director is described as sweet but overwhelmed, while the administrator is portrayed as not engaging or avoiding eye contact in hallways, adding to perceptions of a disconnect between leadership and daily patient care.
Amid these stark contrasts, several accounts highlight instances of warmth, attentiveness, and competence. Positive notes frequently center on specific staff members who made meaningful differences in residents' days. Billie, described as fantastic, is remembered fondly for creating a supportive and encouraging atmosphere for a resident who valued her therapy sessions. The activities director is praised for bringing energy and positivity, contributing to a brighter atmosphere in what could otherwise feel like a monotone routine. A caregiver named Allie is thanked for assisting with practical needs, such as helping a resident with a spare foot rest for a wheelchair. In another vein, a family member who had a loved one in rehab at Crystal Care emphasizes that the staff attempted to be helpful, responsive, and proactive, even if the overall facility experience included stiff challenges. A family member notes that the facility could be very clean at times and that certain staff made efforts to answer questions and advocate for the patient.
The mixed experiences extend to billing and administrative matters as well. One review complains about a "terrible" billing department, including a second bill received more than a year later and claims of "bold-faced liars" in response to what was described as poor management. Conversely, another account describes Crystal Care as a "great place" with incredible staff who genuinely care about residents and coworkers, and another reviewer positively highlights how staff supported a family through the rehab journey, going above and beyond to keep the family informed. These contradictory financial and administrative impressions further underscore how much residents' and families' experiences can diverge within the same facility.
Several reviewers also comment on how the facility handled infection control and pandemic-era precautions. One account praises the aunt's rehab experience as being managed with strong covid precautions while still prioritizing the resident's well-being, suggesting that, in some scenarios, Crystal Care can balance safety protocols with compassionate care. The overall tone suggests that when the right staff are present and when communication channels happen to be clear, Crystal Care can deliver meaningful rehabilitation and personal attention. But when staffing is stretched, communication falters, and leadership is perceived as disengaged, the experience shifts toward frustration and concern.
Taken together, the collection of voices about Crystal Care of Ashland reflects a facility with significant variability in care quality and daily operations. Some residents and families describe dangerous lapses in safety, delays in basic care, and disorganization that affects medication management and post-discharge planning. Others recount moments of strong clinical care, effective therapy, and personal connections with dedicated staff who went out of their way to help. The Ohio Department of Health's findings add a note of formal concern to the mix, signaling that there have been recognized deficiencies that prospective residents and families should weigh carefully alongside individual staff experiences. For anyone considering Crystal Care, the accounts urge thorough due diligence: visit in person, ask detailed questions about staffing levels and safety protocols, review the most recent state findings, and speak to multiple staff and residents to gauge the consistency of care and communication over time.
The Crystal Care Center Of Ashland in Ashland, OH is a vibrant and comfortable assisted living community offering a wide range of amenities and care services. Residents will feel pampered with the convenience of an on-site beauty salon, fully furnished accommodations, and housekeeping services to ensure their living spaces are always clean and tidy. They can relax and socialize in various common areas such as the gaming room, small library, or outdoor spaces like the garden.
The community also features a dining room where residents can enjoy delicious restaurant-style meals prepared by the staff, with special dietary restrictions taken into consideration. For those who prefer to cook for themselves, there is a kitchenette available. In addition to providing nutritious meals, the staff at Crystal Care Center assist residents with activities of daily living including bathing, dressing, and transfers.
Residents' well-being is also prioritized through various wellness programs and fitness activities offered in the fitness room or organized day trips. Mental wellness programs are available to ensure that residents are provided with emotional support and assistance when needed. The center also boasts modern technology conveniences like Wi-Fi/high-speed internet access and a computer center.
Transportation arrangements are provided for both non-medical needs and medical appointments to ensure that residents have easy access to nearby cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, as well as hospitals.
Overall, Crystal Care Center Of Ashland strives to create a warm and welcoming environment where residents can enjoy independence while receiving high-quality care and enjoying a fulfilling lifestyle in the heart of Ashland.
Crystal Care Center Of Ashland is located at 1251 East Main Street, Ashland, OH 44805 in Richland County, Ohio
Crystal Care Center Of Ashland on seniors.fyi includes 8 photos including images showing interior, decor, dining, lighting, landscaping, minimalist, painting, building, and more.
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