Willowbrook Rehabilitation And Care Center

Pros

• The CNA's at Willowbrook are described as kind, gentle, and knowledgeable, making them enjoyable to be around.
• Residents appreciate the great personalities of the staff, who take their time to help despite other responsibilities.
• The facility is noted for being exceptionally well-kept, with wonderful meals provided to residents.
• Care for patients at Willowbrook includes regular medications, hygiene assistance, and physical and speech therapy.
• The administrator and nursing staff are recognized as friendly and ready to address problems effectively.
• Recent improvements in staffing have contributed positively to the overall care environment at the facility.

Cons

• The facility provides inadequate care, as evidenced by missed medication and vital checks.
• Residents often go without meals, leading to unsafe situations when food is unavailable.
• Staff responsiveness is significantly delayed, causing distress for residents needing assistance.
• Safety concerns arise due to staff neglect, such as leaving equipment in hazardous positions.
• There are issues with staffing consistency and training, particularly for those working with Alzheimer's patients.
• Recent changes in administration have led to a decline in overall care quality and resident safety.
• The lack of experienced staff contributes to confusion among residents and fails to address their specific needs effectively.
• Overall morale among staff appears low, resulting in poor attitudes towards both residents and their families.

Review

The experiences of patients and their families at Willowbrook exhibit a wide range of sentiments, from frustration over inadequate care to appreciation for staff members who genuinely seem to care for the wellbeing of residents. These contrasting narratives paint a complex picture of the facility's current climate, reflecting both its strengths and weaknesses in providing quality healthcare services.

One recent account stands out as particularly alarming. A woman described her mother's experience after being admitted following a serious car accident. Despite her injuries not being life-threatening, patient care at the facility seemed lacking from the outset. The first night was marred by a failure to administer necessary medications or check vital signs, which are critical components of post-accident monitoring. Compounding this issue was an incident on the second night when her mother did not receive dinner because the cafeteria had closed; instead, she was presented with an unappetizing dry peanut butter sandwich that she couldn’t eat. Fortunately, family members had provided some fruit earlier in the day, preventing her from going without food altogether.

Other concerning incidents further emphasized a persistent lack of attention and safety issues within the facility. On one occasion, after a worker had mistakenly folded and propped up a wheelchair against a wall—creating an obstruction—the patient slipped and found herself sitting on the floor for an unspecified period before receiving any assistance. When help finally arrived, it was met with insensitivity; rather than concern for her well-being, the staff member laughed about hearing commotion but failing to investigate it beforehand. Such negligence raises serious questions about patient safety protocols and staff accountability.

In stark contrast to these unsettling accounts are reviews praising specific members of the staff at Willowbrook. Many have taken time to commend certified nursing assistants (CNAs) for their positive demeanor and dedication to residents’ needs. One reviewer noted that CNAs were not only kind but also knowledgeable about their job responsibilities. Their cheerful attitudes and commitment to engaging with residents seem crucial in uplifting spirits during difficult times. The ability of CNAs to ensure timely transportation for medical appointments while maintaining good hygiene standards has received recognition as well, indicating that while systemic issues may prevail at times, individual caregivers often shine despite these challenges.

Additionally, another review mentioned that one resident received adequate attention regarding his medications and therapy needs, highlighting some aspects of care where communication appeared smoother compared to other areas within Willowbrook's service provision model. This individual noted regular assistance with bathing and dressing along with participation in physical and speech therapies—efforts that suggest some levels of structured rehabilitation support exist within specific departments.

However, while there are reports acknowledging improvements in staffing and management over recent years—including mentions of friendly administrative personnel—the overall assessment seems largely mixed due to prevailing concerns surrounding staffing turnover and training inadequacies related specifically to Alzheimer’s care units. The inability to maintain consistent leadership results in variations in service quality as well as potential gaps in knowledge among caregivers supporting cognitively impaired residents.

Ultimately, patient safety remains at the forefront amid these varied experiences with Willowbrook’s operations; multiple individuals expressed unease regarding frequent falls among residents due primarily to inadequate supervision or absence of personnel when needed most. Calls for more stable management practices have been echoed throughout these reviews alongside requests for better training tailored toward specialized populations such as those experiencing dementia-related illnesses like Alzheimer's disease—a reminder that residential facilities must prioritize comprehensive approaches toward enhancing both operational integrity and person-centered caregiving strategies moving forward.

Restaurants

• Arby's (18 miles)
• McDonald's (18 miles)
• Cheddar's Scratch Kitchen (18.7 miles)
• TinTin (19.2 miles)
• Jason's Deli (19.4 miles)
• Chick-Fil-A (19.5 miles)
• K&W Cafeteria (19.7 miles)

Cafes

• Starbucks (18 miles)
• Starbucks (20 miles)
• Starbucks (20.3 miles)
• Krankies Coffee (23.1 miles)

Theaters

• AMC Hanes 12 (18.3 miles)

Pharmacies

• CVS Pharmacy (19.8 miles)
• CVS Revco D.S. (21.3 miles)
• Walgreens (21.4 miles)
• South Park Family Pharmacy (22.8 miles)
• Walgreens (23.4 miles)

Physicians

• Nephrology Associates (20.1 miles)
• Cumadin Clinic (20.2 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (20.2 miles)
• Forsyth Endocrine Consultants (20.2 miles)
• Brookview Hills Internal Medicine (20.2 miles)
• Orthocarolina (20.4 miles)
• Center For Clinical Research (20.4 miles)

Parks

• Miller Park (21 miles)

Places of Worship

• St John's Lutheran School (21.1 miles)

Hospitals

• WFBH Ardmore Tower (21.6 miles)
• Wake Forest Univ Bapt Med Center (22.2 miles)