Trinity Glen in Winston Salem, NC
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849 Waterworks Road, Winston Salem, NC 27101
For more information about senior living options: (844) 490-3973
The staff at Trinity Glen are attentive, compassionate, and genuinely caring for residents. The facility is clean, well maintained, and nicely updated. The food at Trinity Glen is good, with residents noting it as a highlight. Therapists, CNAs, nurses, and office staff are friendly, professional, and helpful. Residents and their families feel safe and well cared for with 24/7 nursing coverage. Rehabilitation services (PT/OT/SLP) help residents make remarkable progress. The environment is welcoming, with residents greeted warmly and new friendships formed. Families would choose Trinity Glen again and feel peace of mind about the care.
They allege Trinity Glen tried to hold them there against their will, citing expired insurance and forged power-of-attorney to extend the stay. They report aggressive billing practices, including sudden $10k bills and threats of eviction to coerce payment, even when insurance was pending. They say residents were left in wet or soiled diapers for hours and not changed promptly. They claim dentures were discarded, leaving their relative unable to eat properly. They describe rude and unprofessional staff who do not consistently listen to residents. They note intermittent staffing shortages leading to reduced care and attention. They mention hygiene concerns, including urine on floors and inadequate cleanliness in some areas. They say the food quality was poor and dining staff did not consistently honor residents' dietary requests.Trinity Glen in Winston-Salem is best suited for families prioritizing robust rehab potential wrapped in a clean, welcoming environment. It serves well for seniors who need PT/OT five days a week, want a facility that feels well maintained, and value a community that appears attentive to daily routines and safety. For loved ones who require long-term, highly consistent staffing with flawless billing transparency and hands-on oversight, Trinity Glen may not be the first choice. Those who want an emphasis on financial clarity and uniform care across shifts should explore alternatives that emphasize stronger governance and fewer reported billing irregularities.
On the upside, the facility earns credibility through its physical setting and the surface-level warmth of care. Reviewers repeatedly note clean halls, updated rooms, and a sizable rehab gym equipped for progressive therapy. The house physician is described as capable, and therapy teams - PT, OT, and speech - are cited as responsive and engaged, with progress stories that underscore meaningful mobility gains. The dining experience across many visits is described as better than average for a nursing rehab setting, and staff members across disciplines are praised for their courtesy and willingness to engage residents in daily activities. In short, Trinity Glen often feels like a place where a recovering loved one can regain independence with solid professional support.
Yet the reviews also illuminate significant cautions that cannot be dismissed. A fraction of families report aggressive billing behavior, unclear itemized charges, and pressure to pay promptly or risk discharge - issues that create lasting anxiety for families already navigating overwhelmed finances. Complaints about inconsistent attention on different shifts, some missed skin-and-care needs, and issues like dentures going missing or delays in basic assistance show that the care experience at Trinity Glen can vary dramatically by who is on duty. There are also remarks about staff frustration, perceived underpayment, and questions about dementia-specific training, suggesting that quality of care may dip during peak times or with understaffing. Taken together, these narratives signal a real risk of uneven experience.
The strongest argument in favor of Trinity Glen rests on its rehab-centric strengths: regular, multi-disciplinary therapy and 24/7 nursing presence provide a credible pathway back home for many residents. For families seeking measurable functional gains, and for residents who respond well to a structured daily routine, the positives can outweigh the negatives when the facility is properly staffed and closely monitored. The visible pride in caregiving shown by many staff members - along with positive personal connections formed between nurses, therapists, and residents - adds a sense of reliability that matters during recovery. The overall impression from numerous positive visits is that, when everything aligns, Trinity Glen delivers compassionate care and tangible progress.
For families weighing options, alternatives may be better suited for those who require stringent financial safeguards and consistent governance across all shifts. The billing concerns and the occasional reports of neglect or miscommunication point to a need for rigorous due diligence before admission. Prospective residents who place a premium on strict transparency, predictable caregiver continuity, and robust dementia-focused training across the entire staff will likely prefer other communities with stronger oversight. Trinity Glen can still be a viable choice, but the decision should hinge on a careful balancing of rehab needs against financial and governance comfort levels.
Practical next steps for decision-making are clear. Schedule multiple extended visits, including unannounced times, to observe the same corridors and resident interactions across shifts. Ask hard questions about billing practices: request a clear, itemized statement and a written policy on how insurance payments are processed, what happens if a claim delays, and how disputes are resolved. Request personnel snapshots: caregiver-to-resident ratios by shift, turnover rates, and the qualifications and dementia training of frontline staff. Speak with the rehab team about daily schedules, target milestones, and discharge planning. If the answers feel credible and transparent, Trinity Glen becomes a compelling rehab-focused choice; if not, families should continue their search with confidence that stronger governance exists elsewhere.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Trinity Glen in Winston Salem, NC is a premier assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. Our goal is to provide a comfortable and welcoming environment where seniors can enjoy their golden years while receiving the support they need.
Residents at Trinity Glen have access to an array of amenities designed to promote relaxation, convenience, and stimulation. Our on-site beauty salon ensures that residents can always look and feel their best, while our fully furnished accommodations provide a comfortable and cozy space to call home. For entertainment and socialization, we offer a gaming room, small library, and scheduled daily activities. Our fitness room and wellness center help seniors stay active and healthy, promoting overall well-being.
Dining is an enjoyable experience at Trinity Glen. We offer restaurant-style dining with delicious meals prepared by our talented culinary team. Special dietary restrictions are accommodated to ensure that all residents can enjoy nutritious meals tailored to their individual needs. Additionally, our community operated transportation service provides easy access to nearby cafes, parks, pharmacies, restaurants, hospitals, and physicians.
At Trinity Glen, residents receive exceptional care services personalized to meet their unique needs. Our highly trained staff is available 24/7 for assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly and on schedule. We also provide diabetes diets for those who require it and offer mental wellness programs to promote emotional well-being.
Engaging activities are an important part of life at Trinity Glen. Residents can take advantage of fitness programs or participate in resident-run activities for socialization with peers. Planned day trips allow for exploration outside the community while concierge services ensure that any needs or concerns are addressed promptly.
Choose Trinity Glen in Winston Salem for your loved ones' assisted living needs - a place where they can enjoy life surrounded by a caring community dedicated to their comfort and well-being.
Trinity Glen is located at 849 Waterworks Road, Winston Salem, NC 27101 in Forsyth County, North Carolina
Trinity Glen on seniors.fyi includes 8 photos including images showing landscaping, wheelchair, building, architecture, entrance, brick, nursing home, outdoors, and more.
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Interior
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