1635 East 5th Street, Winston-Salem, NC 27101
For more information about senior living options: (866) 208-4318
Overall Review of Somerset Court At University Place
Pros
The staff at Somerset Court of University Place are caring, friendly, and willing to help.- The facility is clean, well-kept, and well maintained.
- Residents feel loved and well cared for by the staff.
- The management proactively solves issues and treats residents like family.
- The staff are professional, prepared, and go above and beyond for residents.
- The facility provides engaging activities and social outings, like trips to Walmart.
- Medications are administered carefully and safely.
- The place is highly recommended by residents and families.
Cons
The facility is described as neglectful, with residents not being watched and safety not being ensured, and calls for help going unanswered.- Staff are observed sitting in the day room while residents need assistance.
- Some staff are rude and allegedly refuse patients their medications, and medication administration is not performed correctly.
- Call bells are not answered promptly, and sometimes not answered at all.
- Rooms and bathrooms are not cleaned promptly, with bathrooms and floors left dirty after accidents.
- Amenities and activities have been reduced or unavailable, such as shopping trips, and the library or beauty/barber salon being unused.
- The quality of food has declined due to new staff who do not know how to cook.
Review
Somerset Court at University Place is best suited for families seeking an active, resident-focused community where a number of staff members are genuinely invested in daily life. It works well for seniors who value a robust social calendar, in-house support services, and on-site care options that keep most needs under one roof. Residents who thrive with regular programming, crafts, performances, outings to Walmart, and opportunities to stay engaged with both peers and staff, will likely find this campus inviting and lively. Those who prioritize uniformly flawless service, unwavering safety monitoring, and consistently prompt, issue-free care should approach with caution, as experiences documented by residents and families vary enough to merit careful scrutiny.
The strongest positives center on warmth, cleanliness, and practical supports. Several reviews praise staff for being caring, friendly, and involved, creating a welcoming atmosphere where residents feel valued. The facility presents as clean, well-kept, and comfortable, with large rooms and conveniences like on-site laundry, beauty/barber services, and in-house medical care. The leadership team is repeatedly highlighted for proactive problem solving and attentive management, with staff described as dependable “cheerleaders” who help maintain morale and handle routine issues before they escalate. For families looking for a community where activities and social engagement are prioritized, these elements offer meaningful daily rewards.
Still, significant concerns recur in a minority of firsthand accounts. Some residents report critical gaps in responsiveness, including infrequent or unreturned call bells and perceived delays in assistance. Medication administration is a frequent point of contention, with anecdotes describing incorrect dosing or barriers to timely access. Housekeeping inconsistencies also appear, with mentions of rooms not being cleaned promptly and bathrooms not addressed after accidents. One reviewer even described punitive responses to being late for meals. Taken together, these reports underscore that reliability and safety depend heavily on individual staff assignments and shifts, rather than being uniformly consistent across the campus.
Given those mixed experiences, alternatives are worth considering for families with firmer expectations about day-to-day responsiveness and medical oversight. If a resident requires consistently rapid call-bell responses, strict adherence to medication protocols, or uninterrupted housekeeping discipline, it may be prudent to compare other communities with stronger track records in these areas. Somerset Court can still be a solid match for those who can tolerate occasional service gaps in exchange for strong relationships with staff, vibrant programming, and convenient, all-in-one care options, but the variability means due diligence is essential.
When the positives line up with a resident’s priorities, the offsetting factors can be favorable. The in-house medical care, laundry service, and broad activity slate reduce fragmentation in daily life and help maintain independence longer. A caring staff culture and proactive management can turn potential problems into opportunities for reassurance and continuity of care, especially for families who value transparent, personable communication. The overall sense is that, while not flawless, the community possesses a core of steadfast caregivers and a stable environment that can support meaningful quality-of-life outcomes, provided expectations are aligned with what tends to be more variable in practice.
Bottom line: Somerset Court at University Place is a practical fit for seniors who want a sociable, service-oriented setting and who can evaluate real-time staffing reliability and med-pass processes during visits. It is less suitable for families requiring consistently flawless execution across all core tasks, medication management, call-response, and housekeeping, without exception. Prospective residents should prioritize a detailed tour focused on staffing patterns, observe call-button responsiveness, review meal quality, and request current anecdotes about activity participation and transportation options. In sum, this community delivers warmth, engagement, and convenient, on-site care, but potential residents must weigh the uneven day-to-day reliability against those broader advantages to decide if it truly fits the care goals and safety expectations.
60 resident community capacity
Studio apartments
Assisted Living
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Piedmont Triad International (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Religious services
English
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
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