Somerset Court At University Place
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1635 East 5th Street, Winston-Salem, NC 27101
For more information about senior living options: (844) 490-3973
The staff refuse patients their medications and do not administer them correctly. The staff does not answer call bells in a timely manner or at all. The patient's room is not cleaned or vacuumed, especially the bathroom. Staff members do not clean up accidents or messes made by patients. Patients are punished for being late for meals. The beauty and barber salon is not staffed and has been unused for several months. The food quality has declined due to new and inexperienced cooks.The experiences shared by residents and family members at Somerset Court at University Place present a complex picture of the facility's strengths and weaknesses. On one hand, there are commendations for the spaciousness of the rooms, cleanliness of the facility, and the professional demeanor of staff members who are described as friendly and well-prepared. The facility is noted for its engaging activities, especially during challenging times like the COVID-19 pandemic when it has shown diligence in protecting residents' health. Residents have access to fun crafts, singing performances from visiting entertainers, coloring activities, and even outings to places like Walmart for those capable of traveling outside. This commitment to fostering a vibrant environment helps keep spirits high among residents.
Despite these positive aspects, significant concerns have emerged regarding certain staff behaviors that detract from the overall care experience. Some reviews highlight instances of rudeness from staff members, particularly related to medication administration. Residents have reported that medications are either refused or not administered correctly, which raises serious worries about patient safety and well-being. Furthermore, there are troubling complaints about response times to call bells; many residents feel neglected as their requests go unanswered or take an undue amount of time to be addressed.
Another area requiring immediate attention is cleanliness in personal quarters. Several reviews indicate that bathrooms are not adequately cleaned and that accidents on floors often remain unattended despite staff observations. Such neglect compromises basic hygiene standards expected in any residential care setting and can significantly impact resident comfort and dignity.
While some residents appreciate aspects of daily living?such as laundry services provided by the staff?the inconsistency in activity engagement creates dissatisfaction among others. Feedback indicates that initially frequent outings diminished over time, contributing to feelings of isolation among those unable to leave the facility without assistance. Residents expressed frustration over having to solicit help from others for grocery shopping due to reduced transportation options organized by stff.
Moreover, though amenities like a library and beauty salon exist within Somerset Court?s premises, reports indicate prolonged periods without personnel available to service these facilities effectively. This lack of staffing availability raises questions about management decisions regarding resource allocation and may reflect underlying operational challenges within the community.
Food quality has also been cited as deteriorating since new staff members began their roles in culinary operations; thus adding another layer of discontent among residents accustomed to better dining experiences during their stay. Transitioning chefs or kitchen staff can lead directly to shifts in meal preparation quality?a factor critical in maintaining both healthful nutrition and satisfaction amongst elderly populations.
Amidst these mixed sentiments towards Somerset Court at University Place lies an earnest call for improvement on various fronts? be it enhancing responsiveness from staff regarding patient needs or ensuring consistent availability of recreational opportunities that foster socialization among residents. By addressing areas needing attention while continuing strong practices already in place such as cleanliness standards and professional conduct exhibited by several team members overall satisfaction may enhance for both current residents and families alike seeking suitable long-term care options.
60 resident community capacity
Studio apartments
Assisted Living
Air-conditioning
Beautician on-site Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden Guasts at mealtime
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms Private cleaning services
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation & parking Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Activities off-site Community-sponsored activities
Concierge services Fitness programs
Planned day trips
Religious services Resident-run activities Scheduled daily activities
EnglishSomerset Court At University Place in Winston-Salem, NC is an assisted living community that offers a wide range of amenities and care services for its residents. The community features a beauty salon with a beautician on-site, ensuring that residents can maintain their personal grooming needs conveniently. Cable or satellite TV is available in each resident's room for entertainment purposes.
Transportation services provided by the community include community-operated transportation, transportation arrangement (non-medical), and transportation to doctors' appointments. This ensures that residents have access to transportation whenever needed. Move-in coordination is also provided to assist new residents with the transition process.
The community offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor space where residents can engage in physical activities or enjoy leisurely pursuits. Additionally, there is a wellness center available to promote the overall well-being of the residents.
For dining options, Somerset Court At University Place provides restaurant-style dining in a dining room setting. Special dietary restrictions are taken into consideration while preparing meals to ensure that all residents are catered to appropriately.
Care services at the community include 24-hour call system and supervision for round-the-clock assistance if needed. Activities of daily living assistance such as bathing, dressing, and transfers are provided by trained staff members. Medication management and meal preparation services are also offered to ensure that all residents receive proper care.
To keep residents engaged and active within the community, various activities are organized on a regular basis including community-sponsored activities, fitness programs, planned day trips, religious services, resident-run activities, and scheduled daily activities.
Nearby amenities include two cafes, two parks for recreational purposes, five pharmacies for convenient access to medications, four physicians' offices for medical consultations, thirteen restaurants offering different cuisines nearby for dining options outside the community premises, and one place of worship for spiritual needs. Two hospitals located close by provide easy access to healthcare services when required.
Overall, Somerset Court At University Place offers a comfortable and supportive environment for seniors in need of assisted living services. With its extensive amenities and care services, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they require.
Somerset Court At University Place offers Studio apartments.
Somerset Court At University Place is located at 1635 East 5th Street, Winston-Salem, NC 27101 in Forsyth County, North Carolina
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Interior
Lounge
