Northchase Nursing And Rehabilitation Center in Wilmington, NC
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3015 Enterprise Drive, Wilmington, NC 28405
For more information about senior living options: (844) 490-3973
Karen, the social worker, is really helpful and goes above and beyond, and Gerry, the PT therapist, is amazing. New administration cares deeply, and housekeeping staff work hard to keep the facility clean and smelling nice. The nurses and staff are very nice and caring toward all the patients. The admissions coordinator is a gem who loves her job and cares for families. The administration staff at the building is amazing and works diligently with other agencies to coordinate resident care. The providers are friendly, knowledgeable, and go out of their way to help the residents. The staff have been absolutely amazing toward residents since placement. The rooms and halls have recently been remodeled, giving the facility a refreshed look. The care provided helps residents return to their lives happier and healthier.
The facility is described as dirty, cold, and unkempt with a persistent odor. The staff are portrayed as overworked and understaffed, frequently failing to answer call bells for hours. Personal belongings and essential items (like a wheelchair and a laptop) were reportedly missing or damaged. Billing practices are labeled illegal and deceptive, with unnecessary or incorrect charges and aggressive weekly demands. Insurance and discharge information are said to be inconsistently communicated, sometimes leading to threats of legal action. Residents were said to receive poor medical care, including wounds not properly treated and delays in hospital transfers when needed. Staff behavior is described as rude or unprofessional at times, with residents left without needed assistance or dignity. Many reviewers urge others not to choose this facility, with some calling for it to be shut down.Northchase Nursing and Rehabilitation Center in Wilmington, NC is best suited for families pursuing short- to mid-term post-acute rehabilitation where a committed frontline staff can make a tangible difference in recovery, and where ongoing family advocacy becomes part of the care plan. This community tends to work best when the goal is to regain function after surgery or a medical setback and when a family is ready to be an active partner, tracking progress, voicing concerns, and demanding timely responses. However, those seeking a consistently hands-off, predictable daily care experience, with perfectly uniform outcomes and guaranteed transparency in every billing detail, should look elsewhere. The stark reality here is a landscape of high service variance; what some families praise as dedication and warmth, others experience as neglect or disorganization.
On the positive side, several reviews credit Northchase with genuinely caring staff, especially on the rehab side. A number of nurses, aides, and therapists are repeatedly highlighted for compassion, attentiveness, and effective therapy, with particular praise for wound care and mobility-focused rehabilitation teams. The social workers and admissions staff are praised for engagement and responsiveness, and in certain cases the administration is described as cooperative and helpful in coordinating care and financial questions. Cleanliness and recent remodeling show up in some accounts, and the facility’s ability to stabilize demanding clinical needs, when staff members stay in the moment and communicate clearly, can translate into meaningful progress for residents who respond to one-on-one attention. When those elements align, Northchase can deliver outcomes that families are rightly grateful for and that support a realistic path back toward independence.
Yet the cons are not ancillary; they are frequently described as core to the Northchase experience. The most recurrent red flags center on staffing and responsiveness: call bells ignored for extended periods, insufficient hands on deck during evenings and weekends, and a general sense that urgent needs, such as pain control, hydration, or bathroom assistance, can wait. Several reviews recount patients left in bed or in their own waste, with minimal or delayed intervention, and others report issues with communication around care plans and discharge timing. The facility has also faced multiple allegations around financial handling, unverified bills, ambiguous insurance responsibilities, and in some cases claims that payments or copays were improperly requested. These themes create a risk profile that demands vigilance: even when clinical care improves, administrative friction or neglectful moments can derail recovery and trust.
Environmental and operational concerns further complicate the decision. Recurrent observations about under-staffing, inconsistent quality across shifts, and maintenance gaps paint a picture of a facility that can swing from orderly to disorganized without warning. Some reviewers describe unsafe or uncomfortable conditions, rooms that feel depressing, odors or cleanliness lapses, and windows or heating issues that leave residents cold or unsettled. Smokers near entrances and questions about medication management or infusion coordination have surfaced in several reports. Belongings going missing, or being left unattended, adds another layer of risk for families weighing the comfort and safety of a loved one. In aggregate, these elements imply that the overall experience hinges on daily staffing realities and the particular care team assigned to a resident.
For families weighing options, Northchase rewards proactive engagement. The concrete strategy is to secure a relationship with reliable staff early, identify a consistent point person on both the nursing and therapy teams, request written care plans with measurable goals, and insist on daily progress notes and discharge planning updates. Before admission, verify insurance benefits, anticipate potential copays, and establish a clear escalation path for billing questions. On the clinical side, insist on a structured rehab schedule that aligns with functional goals, request explicit wound-care protocols if applicable, and confirm the availability of PT/OT staff who have demonstrated success with similar conditions. Do not hesitate to tour different unit wings, talk with social workers, and probe how emergencies are handled after hours; the answers will reveal whether the facility’s current team can deliver consistency when it matters most.
Ultimately, the decision to pursue Northchase rests on balancing undeniable moments of competent, compassionate care with a realistic tolerance for variability and administration-related risk. For a family that can invest time and energy into daily oversight, and that places a premium on rehab-focused care with motivated staff, Northchase can be a viable option where progress is achieved and trust builds. For those seeking a hands-off experience with guaranteed uniform quality, or for residents who require unwavering daily consistency and transparent, flawless financial practices, alternatives deserve serious consideration. The facility’s strongest advocates describe an environment where dedicated staff can elevate a resident’s recovery, while its strongest critics warn that missed call-bell responses, environmental lapses, and financial ambiguity can undermine confidence just when stability is most needed. In short, Northchase is a high-variance choice: potentially transformative for the right resident and the right family, but not without significant caveats that should be resolved upfront and monitored relentlessly throughout the stay.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northchase Nursing and Rehabilitation Center in Wilmington, NC is a top-notch assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beauty salon where residents can indulge in haircuts, styling sessions, and other grooming services to look and feel their best. Cable or satellite TV is provided in each resident's room for entertainment purposes. Community operated transportation is available for residents who need assistance getting around town.
For those who enjoy technology, there is a computer center equipped with high-speed internet for staying connected with loved ones or browsing the web. The dining room serves delicious meals in a restaurant-style setting, accommodating special dietary restrictions.
Residents have access to a fitness room where they can engage in regular exercise routines to maintain their physical health. The fully furnished residential units come with private bathrooms as well as housekeeping services to ensure cleanliness and convenience.
There are plenty of recreational activities available at Northchase Nursing and Rehabilitation Center. Residents can enjoy gaming sessions in the dedicated gaming room or relax in the beautiful garden outdoors. A small library is onsite for those who love reading.
Transportation arrangement for non-medical purposes is provided, making it easy for residents to run errands or attend social engagements outside the community. Transportation to doctors' appointments is also arranged for residents' convenience.
The wellness center ensures that residents receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure proper healthcare management. Special dietary restrictions are catered to, including diabetes diets.
In terms of nearby amenities, there are several cafes and restaurants within close proximity to satisfy culinary cravings. Additionally, transportation options nearby make it convenient for residents to explore beyond the community if desired.
Northchase Nursing and Rehabilitation Center offers an enriching lifestyle by providing various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The concierge services are available to cater to individual needs and preferences.
Overall, Northchase Nursing and Rehabilitation Center is a thriving assisted living community that provides a comfortable and caring environment for its residents, ensuring their physical, mental, and emotional well-being is prioritized.
Northchase Nursing And Rehabilitation Center is located at 3015 Enterprise Drive, Wilmington, NC 28405 in New Hanover County, North Carolina
Northchase Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing office, building, garden, fountain, trees, park, nature, landscaping, and more.
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