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Northchase Nursing And Rehabilitation Center in Wilmington, NC

Northchase Nursing And Rehabilitation Center is a nursing home community in Wilmington, NC.

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Northchase Nursing And Rehabilitation Center in Wilmington, NC

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3015 Enterprise Drive, Wilmington, NC 28405

For more information about senior living options: (866) 208-4318

2.9 from 69 reviews
5 stars
29
4 stars
4
3 stars
0
2 stars
3
1 stars
33

Overall Review of Northchase Nursing And Rehabilitation Center

common 18 reviews mention this

Staff care gets strong praise

Residents and families repeatedly describe staff as kind, caring, and attentive.

Across many reviews, families say the staff took their concerns seriously and treated residents with dignity. Multiple reviewers also call out specific nurses, therapy staff, social workers, and aides as responsive and supportive during recovery and rehab. A few reviewers mention strong communication, including being told about changes and having a way to connect when they couldn’t visit in person.

caveat 6 reviews mention this

Call response and neglect concerns

Several reviews say help was slow or ignored when residents used call systems.

Some negative reviews describe delayed responses to call buttons and urgent needs, including reports of not getting help for hours. A few reviewers also describe situations involving falls, residents left sitting in urine or feces, and medication or basic care issues. Even when reviewers mention that a few individual staff members were helpful, they still raise concerns about overall responsiveness and supervision.

common 4 reviews mention this

Dining quality comes up often

Food is a clear point of discussion, with both strong praise and complaints.

Several families say residents liked the food or that meals were excellent, and one review praises the dietary staff and menus. Other reviewers, however, describe dining as limited or not meeting expectations, especially for people expecting more from rehab stays. Where reviews are positive, they connect food quality with overall experience during recovery.

caveat 3 reviews mention this

Billing and fees raise alarms

Multiple reviews criticize billing, pricing, and surprise charges.

A few reviews describe being billed unexpectedly, including claims tied to insurance coverage and later legal threats. One reviewer says payments were demanded weekly and questions whether insurance was verified, while another describes a release decision followed by a surprise bill. At least one review also calls the monthly cost very high, framing it as not matching the experience.

common 5 reviews mention this

Cleanliness is praised, but debated

Many reviewers highlight cleanliness and avoiding unpleasant odors.

Several reviews say the facility felt clean, with one reviewer specifically noting no urine odor. Others echo the cleanliness point during rehab and describe the building as well maintained. At the same time, other negative reviews report rooms that felt dirty or neglected, so cleanliness seems to vary by experience and situation.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Wilmington International (3 miles away) Wilmington International (3 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Transportation

  • Wilmington International Airport (ILM) (3.3 miles)
  • American Airlines (3.3 miles)

Restaurants

  • Taco Bell (4.6 miles)
  • Goody Goody Omelet House (4.7 miles)
  • Jax 5th Avenue Deli & Ale House (4.7 miles)
  • Indochine Restaurant (5 miles)
  • Okami Japanese Steakhouse (5.6 miles)
  • McDonald's (6.1 miles)
  • Katy's Grill & Bar (6.3 miles)

Cafes

  • Starbucks (4.9 miles)
  • Port City Java (5.4 miles)
  • Bespoke Coffee & Dry Goods (6.3 miles)

Parks

  • Hugh MacRae Park (6.8 miles)
  • Brunswick River Park (8.4 miles)
  • Leland Westgate Park (10.4 miles)
  • Annsdale Park (12 miles)

Physicians

  • New Hanover Medical Group (7.1 miles)
  • Wilmington Eye - Medical Center Drive (8.1 miles)
  • Wilmington Endocrinology (8.1 miles)
  • Tinsley, Ellis, A, Jr, MD (8.1 miles)
  • Coastal Neurosurgical Associates (8.2 miles)
  • Cape Fear Cancer Specialists (10.3 miles)
  • KidzCare Pediatrics (10.9 miles)

Pharmacies

  • Seashore Discount Drugs (8 miles)
  • Epic Pharmacies (8.4 miles)
  • CVS Pharmacy (8.7 miles)
  • Walgreens (8.8 miles)
  • CVS Pharmacy (9 miles)
  • Walgreens (9.2 miles)
  • Walgreens (10.9 miles)

Theaters

  • The Pointe 14 at Barclay (9 miles)

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