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2.9 from 69 reviews
5 stars
29
4 stars
4
3 stars
0
2 stars
3
1 stars
33
Overall Review of Northchase Nursing And Rehabilitation Center
common18 reviews mention this
Staff care gets strong praise
Residents and families repeatedly describe staff as kind, caring, and attentive.
Across many reviews, families say the staff took their concerns seriously and treated residents with dignity. Multiple reviewers also call out specific nurses, therapy staff, social workers, and aides as responsive and supportive during recovery and rehab. A few reviewers mention strong communication, including being told about changes and having a way to connect when they couldnāt visit in person.
caveat6 reviews mention this
Call response and neglect concerns
Several reviews say help was slow or ignored when residents used call systems.
Some negative reviews describe delayed responses to call buttons and urgent needs, including reports of not getting help for hours. A few reviewers also describe situations involving falls, residents left sitting in urine or feces, and medication or basic care issues. Even when reviewers mention that a few individual staff members were helpful, they still raise concerns about overall responsiveness and supervision.
common4 reviews mention this
Dining quality comes up often
Food is a clear point of discussion, with both strong praise and complaints.
Several families say residents liked the food or that meals were excellent, and one review praises the dietary staff and menus. Other reviewers, however, describe dining as limited or not meeting expectations, especially for people expecting more from rehab stays. Where reviews are positive, they connect food quality with overall experience during recovery.
caveat3 reviews mention this
Billing and fees raise alarms
Multiple reviews criticize billing, pricing, and surprise charges.
A few reviews describe being billed unexpectedly, including claims tied to insurance coverage and later legal threats. One reviewer says payments were demanded weekly and questions whether insurance was verified, while another describes a release decision followed by a surprise bill. At least one review also calls the monthly cost very high, framing it as not matching the experience.
common5 reviews mention this
Cleanliness is praised, but debated
Many reviewers highlight cleanliness and avoiding unpleasant odors.
Several reviews say the facility felt clean, with one reviewer specifically noting no urine odor. Others echo the cleanliness point during rehab and describe the building as well maintained. At the same time, other negative reviews report rooms that felt dirty or neglected, so cleanliness seems to vary by experience and situation.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
140 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Wilmington International (3 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Transportation
Wilmington International Airport (ILM) (3.3 miles)
Northchase Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing office, interior, building, garden, fountain, trees, park, nature, and more.
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Northchase Nursing And Rehabilitation Center photos
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Interior
Building
Landscaping
Outdoor
Office
Interior
Landscaping, Pathway, Nature, and Park
Building, Trees, Garden, and Fountain
Outdoor
Office
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