Northchase Nursing And Rehabilitation Center
Save3015 Enterprise Drive, Wilmington, NC 28405
For more information about senior living options: (844) 490-3973
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The staff were described as some of the most dedicated and caring people encountered in such a facility. Administrators, medical staff, CNAs, maintenance, and cooks were praised for a can-do, will-do attitude and strong team spirit. The nursing staff were noted as loving, friendly, and willing to do anything to keep loved ones safe and well treated. Matt (nurse), Jennifer (CNA), and wound nurse Kim were singled out for top-notch, excellent care. The admissions coordinator was described as a gem, and the social worker noted as exceptional. The agency was commended for keeping an open line of communication with families. Reviewers reported positive rehab experiences and described the facility as clean with capable rehab staff. Families expressed gratitude for staff who treated their loved ones with dignity and kindness.
They claim the facility discharged their mother five days early with no notice, leaving them with a $600 bill and threats of legal action. They were told the bill was covered by insurance, only to face collection efforts months later and remain unaware of the charge. They warn others not to send their family there, stating the administration fails at discharge and the nurses neglect medication. They allege staff would not send them to the hospital for an infection until police involvement was threatened, calling it a scam. They report that discharge procedures make families feel at fault and that the nurses talk about the family. They say at discharge they were not shown how to use a feeding tub and were made to feel like they did something wrong. They describe the place as scary and a nightmare, with statements implying harm could come to loved ones. They recount neglect: a staff member refused to reposition their mother, leaving her in urine and stool for over an hour, with call bells ignored. They describe poor hygiene and care: the patient not bathed, rooms looking dirty, admissions not doing their job, and overnight staff ignoring duties. They criticize the facility's standards and cost, suggesting it should be closed and noting past MRSA infection linked to the facility.North Chase Rehabilitation presents a portrait of a facility that many visitors and family members feel can be a lifeline during a difficult time, while others describe it as a place where care and communication sometimes fail. The reviews collectively show a wide spread of experiences, ranging from heartfelt gratitude for compassionate, attentive staff to alarming complaints about neglect, miscommunication, and administrative problems. Taken together, the sentiment is clearly mixed, with several recurring themes that recur across different accounts.
On the positive side, numerous reviewers praise the people who work at North Chase. They describe administrators, medical staff, CNAs, maintenance crews, and kitchen staff as dedicated and caring, with a "can-do" and "will-do" attitude. Several commenters emphasize a team spirit and a genuinely loving, friendly demeanor among staff, noting that this made hard times brighter for families. Specific staff members receive frequent commendations: nurses and aides who provided one-on-one attention, a wound-care nurse who stood out, and a social worker or admissions coordinator who were described as phenomenal and easy to work with. Families often recount being kept in the loop about changes in a loved one's condition and being encouraged to participate in care decisions. For those undergoing rehab after injuries or falls, reviews consistently mention positive experiences with physical therapy and the rehab team, as well as clean facilities, good food, and a sense that staff went above and beyond to help patients recover and feel safe.
Several reviews highlight successful and reassuring experiences surrounding discharge and ongoing communications. One reviewer notes that the agency maintained an open line of communication, and another specifically mentions that the administration was easy to work with and ensured families understood all aspects of care. For some families, the care experience was described as genuinely supportive, with staff keeping families informed of any changes or alerts and making a concerted effort to stay connected with loved ones during rehab or after transfer.
Negative experiences, however, are a prominent counterpoint in the collection. A number of reviewers describe poor communication, perceived indifference, and even neglect. Common complaints include inadequate bathing and hygiene, residents left sitting in their own urine or BM for extended periods, call bells ignored, and staff appearing to be overwhelmed or disengaged. Some reviewers claim that admissions staff did not fulfill responsibilities, and that families were left to navigate care and discharge without reliable updates. There are also deeply troubling anecdotes about falling short on basic care, including reports that patients were not bathed regularly, were left in dirty conditions, and did not receive timely assistance or medications. In at least one case, a reviewer alleges that a wound infection was not promptly addressed, with a sequence of events that included delays in hospital transfer and even threats of police intervention.
Billing and discharge concerns are especially contentious in a few accounts. One family describes a scenario in which a loved one was released from care five days earlier than anticipated with no notice from the insurer, followed by an unexpected $600 bill that the family says they were led to believe would be covered. Months later, the family reports being threatened with legal action over this bill, creating a sense of shock and frustration. These billing disputes intersect with broader concerns about discharge planning and communication, reinforcing the perception that administrative processes can be opaque or unresponsive in some cases.
Several reviews name specific staff in both negative and positive lights, illustrating how individual experiences can hinge on particular interactions. Positive mentions include staff like Matt (a nurse), Jennifer (a certified nursing assistant), and Kim (a wound-care nurse), who are lauded for their care and competence. Others - such as Holly in admissions and Karen the social worker - are singled out in negative terms by some reviewers for contributing to difficult experiences during admissions or discharge. The presence of both praise and sharp critique about the same roles and departments underscores the variability in the facility's performance from one visit or stay to the next.
Overall, the narratives paint a complex, sometimes contradictory picture. For many families, North Chase Rehabilitation is a place where dedicated staff, responsive caregivers, and competent rehab services can make a real difference in recovery and daily comfort. For others, it is a setting where communication gaps, perceived neglect, and administrative missteps create substantial worry and hardship, especially around discharge, billing, and follow-up care. The recurring threads - compassionate care from some teams, and inconsistent care and communication from others - suggest that experiences at this facility can vary widely depending on the day, the staff on duty, and the specifics of a patient's situation. If you're considering North Chase for a loved one, you may want to prepare for both possibilities: solicit specific conversations about discharge planning, billing, hygiene, and how call bells and emergencies are handled, and seek out current patients' or families' recent experiences with the particular units and staff you'd be interacting with.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northchase Nursing and Rehabilitation Center in Wilmington, NC is a top-notch assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beauty salon where residents can indulge in haircuts, styling sessions, and other grooming services to look and feel their best. Cable or satellite TV is provided in each resident's room for entertainment purposes. Community operated transportation is available for residents who need assistance getting around town.
For those who enjoy technology, there is a computer center equipped with high-speed internet for staying connected with loved ones or browsing the web. The dining room serves delicious meals in a restaurant-style setting, accommodating special dietary restrictions.
Residents have access to a fitness room where they can engage in regular exercise routines to maintain their physical health. The fully furnished residential units come with private bathrooms as well as housekeeping services to ensure cleanliness and convenience.
There are plenty of recreational activities available at Northchase Nursing and Rehabilitation Center. Residents can enjoy gaming sessions in the dedicated gaming room or relax in the beautiful garden outdoors. A small library is onsite for those who love reading.
Transportation arrangement for non-medical purposes is provided, making it easy for residents to run errands or attend social engagements outside the community. Transportation to doctors' appointments is also arranged for residents' convenience.
The wellness center ensures that residents receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure proper healthcare management. Special dietary restrictions are catered to, including diabetes diets.
In terms of nearby amenities, there are several cafes and restaurants within close proximity to satisfy culinary cravings. Additionally, transportation options nearby make it convenient for residents to explore beyond the community if desired.
Northchase Nursing and Rehabilitation Center offers an enriching lifestyle by providing various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The concierge services are available to cater to individual needs and preferences.
Overall, Northchase Nursing and Rehabilitation Center is a thriving assisted living community that provides a comfortable and caring environment for its residents, ensuring their physical, mental, and emotional well-being is prioritized.
Northchase Nursing And Rehabilitation Center is located at 3015 Enterprise Drive, Wilmington, NC 28405 in New Hanover County, North Carolina
Northchase Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing office, interior, building, garden, fountain, trees, park, nature, and more.
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