Liberty Commons Rehabilitation Center

Pros

• The care provided at Liberty Rehab is exceptional, offering peace of mind to families.
• Staff members, especially Amy, treat patients with compassion and like family.
• The cleanliness of the facility is commendable, creating a pleasant environment for residents.
• Residents enjoy a variety of engaging activities and have access to well-maintained outdoor spaces.
• The physical therapy department is highly praised for its professionalism and caring approach.
• Meals at Liberty are often enjoyed by residents and contribute to their overall satisfaction during their stay.
• Many reviewers appreciate the welcoming atmosphere and the attention to detail in room décor and comfort.
• The facility allows for personal touches, such as stocking mini-fridges with favorite snacks and drinks for residents.
• Management staff, including Michelle and Dawn, are approachable and attentive to the needs of residents and their families.

Cons

• The care staff at Liberty Commons is often hindered by administrative issues, leading to inadequate support for patients.
• A post-surgical patient was left without pain medication for eight hours, raising concerns about the facility's response to medical needs.
• The nursing staff struggles at night, resulting in delayed assistance and a lack of timely care for residents.
• Complaints about cleanliness indicate that private rooms are not consistently maintained, requiring families to request cleaning services.
• Communication with management is poor, as calls from family members often go unanswered or receive no follow-up.
• Residents have experienced injuries and health complications without proper notification or adequate responses from staff.
• Personal belongings frequently get lost or damaged during laundry, leaving residents with insufficient clothing options.
• There are allegations of neglect, including leaving residents in soiled conditions and ignoring their emotional distress.
• Reports of frustration regarding the treatment of residents indicate a lack of compassion from some staff members.
• Overall experiences suggest that many families feel their loved ones were not cared for adequately within the facility.

Review

Liberty Rehabilitation and Nursing Center has garnered a mix of praise and criticism from families with loved ones in its care. Several reviews highlight the compassionate approach of staff members, particularly during the often difficult transition of placing a loved one in a rehabilitation facility. One reviewer expressed their gratitude for the exceptional care provided to their husband, emphasizing that their anxiety about his wellbeing was alleviated by the attentiveness and professionalism exhibited by Liberty's staff. The reviewer also praised Amy, a standout staff member who treated patients as if they were part of her own family.

In stark contrast, another review detailed troubling experiences related to inadequate nighttime care. While the facility boasted an impressive array of physical therapy activities and dedicated daytime nursing staff, it fell short when it came to after-hours assistance. The reviewer's mother faced significant challenges during the night when she required help but received little support from nursing staff. This lack of responsiveness resulted in distressing situations for residents—one critical comment noted that a patient soiled herself because she could not get timely access to assistance. Such gaps in care at night raise concerns about staffing issues that merit attention.

The food served at Liberty also drew mixed reactions from reviewers. While some praised the quality and variety available—acknowledging that patients enjoyed their meals—others characterized it as inconsistent at best, with reports indicating that many days resulted in unsatisfactory dining experiences for residents. It seems that culinary satisfaction may vary depending on individual tastes and expectations, further contributing to divergent opinions about overall care quality.

Cleanliness is another area where Liberty received both commendations and critiques. Many individuals noted the pristine condition of common areas while expressing disappointment with room cleanliness on occasion. One family recounted needing to request cleaning for their loved one's room multiple times, raising questions regarding routine maintenance practices within private quarters. A consistent emphasis on hygiene is vital in such facilities; failure to address this concern might impact residents’ health outcomes and overall satisfaction levels.

Furthermore, there are alarming accounts regarding lapses in medical care and communication breakdowns between families and nursing staff. One user recounted a harrowing experience involving injuries sustained by their mother while under Liberty's watchful eye; it was reported that important medication was not administered on time leading to severe consequences for her health status. Communication failures compounded these issues, with parents expressing frustration over unreturned calls after raising legitimate concerns regarding what they perceived as neglectful treatment.

On a more positive note, some reviews celebrated the facility's environment itself—a crucial aspect when considering long-term care options for relatives. Clean grounds adorned with vibrant flowers enhance residents' quality of life by creating inviting outdoor spaces conducive to social interaction or quiet reflection. The interior design reportedly resembles welcoming hotel suites rather than sterile hospital rooms; this can significantly influence how comfortable residents feel within their surroundings.

Ultimately, it appears that while Liberty Rehabilitation possesses qualities worthy of commendation—from friendly staff members who provide warm interactions upon arrival to clean communal areas—the facility grapples with inconsistencies across key service areas such as nighttime staffing levels and effective communication protocols regarding patient health management issues identified by family members themselves. With focused attention on these problematic aspects alongside ongoing dedication towards fostering an uplifting atmosphere for all involved parties (patients included), there exists potential not only for improvement but also continued growth among those who depend upon its services moving forward into future endeavors within rehabilitation sectors alike.

Cafes

• Starbucks (0.8 miles)
• Port City Java (3.5 miles)
• Bespoke Coffee & Dry Goods (5 miles)
• Cafe Koa (24 miles)

Restaurants

• Jax 5th Avenue Deli & Ale House (1 miles)
• Okami Japanese Steakhouse (1.7 miles)
• Taco Bell (2 miles)
• McDonald's (2.1 miles)
• Goody Goody Omelet House (2.2 miles)
• Casey's Buffett Barbecue & Home Cookin (2.3 miles)
• K-38 Baja Grill (2.3 miles)

Parks

• Hugh MacRae Park (2.8 miles)
• Brunswick River Park (7.1 miles)
• Leland Westgate Park (9.1 miles)
• Annsdale Park (10.2 miles)

Transportation

• Wilmington International Airport (ILM) (3.3 miles)
• American Airlines (3.3 miles)

Physicians

• New Hanover Medical Group (4.3 miles)
• Coastal Neurosurgical Associates (4.5 miles)
• Wilmington Endocrinology (4.7 miles)
• Tinsley, Ellis, A, Jr, MD (4.7 miles)
• Wilmington Eye - Medical Center Drive (5 miles)
• New Hanover Medical Group (6.8 miles)
• Cape Fear Eye Institute OD PA (7.3 miles)

Pharmacies

• CVS Pharmacy (4.8 miles)
• Walgreens (5 miles)
• Seashore Discount Drugs (5.3 miles)
• Walmart Pharmacy (6.9 miles)
• Epic Pharmacies (7.7 miles)
• CVS Pharmacy (8 miles)
• Walgreens (8.2 miles)

Theaters

• The Pointe 14 at Barclay (5.3 miles)
• Surf Cinemas (23 miles)

Places of Worship

• Sacred Heart Catholic Church (22.5 miles)

Hospitals

• Brunswick Novant Medical Center (22.6 miles)