White Oak Of Waxhaw
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Information last verified:
700 Howie Mine Road, Waxhaw, NC 28173
For more information about senior living options: (844) 490-3973
The staff at White Oak is described as wonderful, caring, and compassionate. The physical therapy department is outstanding and helped patients regain mobility. The facility is immaculate, clean, and well-maintained. Staff treat residents like family, providing warm and personalized care. Nursing and medical teams are attentive, professional, and quick to respond. Families regularly receive updates and feel involved in the care process. Therapy and rehabilitation services are excellent, with meaningful progress. The facility offers engaging activities and events that keep residents busy. Administration is kind, supportive, and dedicated to quality care. The environment is safe, peaceful, and welcoming with comfortable private spaces. Meals are well received and enjoyable for residents.
One reviewer notes that the quality of care was horrible, reporting that staff did not read hospital notes and deficient treatment led to pneumonia and a UTI. Several reviewers describe staff as apathetic, doing only enough to keep their jobs and showing little personal care. A reviewer reports weekend staff lounged on their phones and residents waited long times for help, including a 20-minute wait for a shower. A reviewer alleges racial bias and discrimination in care and discharge decisions. There are accusations of understaffing and money-driven behavior by the business office, with concerns about billing and communication. Some reviewers criticize the food as bland and not accommodating to medical dietary needs. There are accounts of unsanitary wound care and slow responsiveness from nurses and staff. A reviewer recounts that pain medication was delayed or inadequately provided during end-of-life care.White Oak Of Waxhaw is best suited for an older adult who needs skilled rehab or end-of-life/hospice-level support but thrives in a warm, family-like environment. The community earns its strongest nods for tangible progress in therapy and for residents who respond well to a coherent, neighborhood-style layout where staff interactions feel personal rather than transactional. Families seeking visible gains from rehabilitation, especially in mobility and activity tolerance, will find the most value here. The setting also appeals to those who want clean, well-maintained spaces, engagement through activities, and frequent, caring communication from the care team.
Those who may want to consider alternatives will come from two broad camps. First, residents with high-acuity or extremely time-sensitive needs for nursing oversight may find the variability in staffing and responsiveness frustrating. Several reviews note delays in call-button responses, weekend coverage gaps, and moments when assistance did not arrive promptly. Second, families who require airtight administrative processes, clear admissions, straightforward billing, and predictable discharge planning, might prefer a facility with firmer, more consistent back-end operations, as there are recurring anecdotes about admissions friction and billing conversations that feel more transactional than compassionate. Diet customization and precise medical oversight also surface as potential gaps for residents with specialized dietary or medication needs.
The strongest pros are easy to quantify against the main drawbacks. The rehabilitation program stands out: therapists and nurses are described as patient, knowledgeable, and deeply committed, with Swati and Mariah named by multiple families for driving meaningful mobility gains. For post-surgical, spinal, or stroke-related recoveries, the therapy department often produces results that families can actually see, walking with a walker, standing longer, and returning home sooner than expected. Cleanliness and a bright, uncluttered environment reinforce trust in the care, while the neighborhood-style floors and shared dining areas foster social interaction that keeps residents connected and motivated. The front-line care, from CNAs to nurses to therapists, receives frequent praise for kindness, reliability, and a genuine sense of teamwork, and this culture translates into consistent daily warmth that families repeatedly value.
That warmth, coupled with the programmatic strengths, does mitigate several of the softer cons, but not all. The facility’s cleanliness, accessible outdoor spaces, and a calendar rich in activities, bingo, music, and social outings, provide meaningful quality of life that can cushion occasional staffing hiccups. Updates to families are common, and even during difficult transitions, caretakers make efforts to keep loved ones comfortable and engaged. Yet the relational deficit remains real in some shifts: intermittent delays in assistance, mixed experiences with food quality, and thornier moments around discharge or paperwork can leave families with a sense of inconsistency that can’t be overlooked. When care requires steady, predictable attention around the clock, the gaps in staffing and administration can tilt the balance away from a perfect fit.
For families weighing this community, a clear decision framework emerges. If rehab success, compassionate bedside care, and a lively, engaged environment are priorities, White Oak offers a compelling, well-supported option. Pros like proven therapy outcomes, a hospitable staff culture, and a clean, inviting setting strongly offset many everyday concerns. However, if a loved one requires near-constant nursing vigilance, 24/7 rapid response, or highly customized medical and dietary plans, exploring other facilities with steadier staffing ratios and more standardized administrative processes is prudent. The occasional negative experiences, especially around admissions, billing conversations, or inconsistent weekend coverage, are not rare enough to dismiss, and they can be more consequential for residents with fragile health or complex medications.
Practical steps to proceed should be concrete: arrange a focused tour that prioritizes therapy staff introductions and a trial interaction with the admissions team to gauge responsiveness and transparency; request to speak with the director of nursing and the dietitian to understand day-to-day coverage and menu customization options; ask for current staffing ratios by shift and for references from residents with similar needs as the prospective loved one; review the most recent activity calendar and ask to observe a therapy session and mealtime service to assess timing and responsiveness firsthand; and insist on a detailed discharge and medication plan so the transition out of White Oak, if needed, is predictable and well-supported. In parallel, compare with other local options that may offer stronger back-end operations while still delivering the compassionate, therapy-forward care that White Oak routinely showcases.
In the final calculus, White Oak Of Waxhaw delivers on the core promise of a caring, capable rehab-driven community. The standout therapy results, the consistent warmth of the staff, and the clean, engaging environment create a compelling, practical home for many seniors facing rehab or end-of-life care. The drawbacks, the variability in staffing, occasional slow response times, and administrative friction, do not universally disqualify the community, but they do demand diligence. For families who prioritize demonstrable rehabilitation gains and a supportive, family-like atmosphere, White Oak is a trustworthy, often excellent choice. For those who cannot tolerate uneven staffing or opaque administrative processes, it will be wise to explore alternatives with steadier systems while still keeping an eye on the same level of compassionate care and quality of life.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Oak of Waxhaw is an assisted living community located in the charming town of Waxhaw, NC. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
In terms of amenities, we have a beauty salon where residents can pamper themselves and stay looking their best. We also provide cable or satellite TV for entertainment purposes. Our community operated transportation is available for residents to easily access nearby destinations such as shopping centers or recreational areas. For those who enjoy using computers, we have a computer center available for their use.
Our dining room provides restaurant-style dining experiences where residents can enjoy delicious meals prepared by our skilled kitchen staff. In addition, we offer special dietary restrictions to cater to individual needs. For fitness enthusiasts, we have a fitness room equipped with exercise equipment to help residents stay active and healthy. Residents can also relax and socialize in our gaming room or outdoor space.
Residents at White Oak of Waxhaw enjoy fully furnished accommodations with private bathrooms for their convenience and privacy. Housekeeping services are provided to ensure that their living spaces are clean and comfortable. Additionally, our move-in coordination service helps new residents settle in smoothly.
For care services, we have a 24-hour call system and supervision to ensure the safety of our residents at all times. Our staff provides assistance with activities of daily living like bathing, dressing, and transfers. We also offer medication management to help residents stay on track with their medications.
The mental wellness program at our community focuses on promoting emotional well-being among our residents through various activities and therapies. Transportation arrangements are provided for non-medical needs as well as for doctor's appointments.
Our activities program includes concierge services to assist residents in planning day trips and outings in the surrounding area. Resident-run activities foster a sense of community among our residents while scheduled daily activities keep them engaged and entertained.
White Oak of Waxhaw benefits from its convenient location with parks, pharmacies, physicians, restaurants, and places of worship all within close proximity. This allows residents to easily access these amenities and services.
At White Oak of Waxhaw, we strive to provide a comfortable and supportive environment for our residents, ensuring they live their lives to the fullest while receiving the care and assistance they need.
White Oak Of Waxhaw is located at 700 Howie Mine Road, Waxhaw, NC 28173 in Union County, North Carolina
White Oak Of Waxhaw on seniors.fyi includes 4 photos including images showing landscaping, garden, outdoors, windows, outdoor, flag, tree, brick, and more.
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