Capital Nursing And Rehabilitation Center

Pros

• The outdoor court was clean and enjoyable, providing a pleasant sunlit setting for residents.
• Staff members were described as helpful and friendly, enhancing the overall experience.
• Meals were nicely presented, contributing to the positive atmosphere of the facility.
• The daily staff demonstrated care and consideration for the residents' needs.
• The facility's attention to detail in accommodating visitors received high praise from regular visitors.
• A nurse went out of her way to brighten a resident's day by bringing her a flower, showcasing the compassionate care provided to residents.

Cons

• The facility took 13 days to facilitate a FaceTime call with the resident after her COVID diagnosis, only responding after a complaint was threatened.
• Personal belongings dropped off for the resident repeatedly went missing, and items belonging to other residents were found on her.
• A family member reported that their grandmother was possibly transferred with little to no notice, causing significant distress.
• There were concerns about inadequate communication regarding deaths due to COVID at the facility, as families were not informed of any fatalities.
• A resident experienced medication changes that led to mental distress without proper psychological support being provided.
• There were issues with large flying bugs in one patient’s room, causing sleep disturbances and concern over an open wound.
• The office staff was reportedly unhelpful and difficult to reach when resolving prescription and billing issues during a loved one's stay at the facility.
• The overall care varied significantly among nursing staff, leading to dissatisfaction with some employees’ diligence in caring for residents.

Review

The reviews of the facility in question present a stark contrast between experiences, revealing a complex and often troubling picture. On one hand, there are accounts praising the outdoor court's cleanliness and the staff's friendliness. Visitors appreciate the meals' presentation and express gratitude for the services provided. Such positive remarks highlight that some aspects of the facility may meet expectations for certain visitors or residents, creating moments of comfort amidst a healthcare setting that can often be stressful.

However, this favorable view is overshadowed by numerous critical experiences shared by other families with loved ones at the facility. One family expressed deep frustration over their inability to communicate with their grandmother after her COVID-19 diagnosis. It took an agonizing thirteen days before they could FaceTime her, an experience worsened by previous unsuccessful attempts. The only reason they were eventually allowed to connect was due to their threat to file a complaint—a situation that many would find unacceptable when it comes to caring for vulnerable individuals during a serious health crisis.

The alarming details continued as families recounted lost personal items belonging to residents. A granddaughter reported how her grandmother consistently wore clothing that didn’t belong to her, despite attempts to label and safely deliver personal belongings. This negligence was compounded by the distressing revelation that there had been deaths from COVID-19 within the facility; yet no communication was made with family members regarding these occurrences. The disregard for timely updates and essential information about resident care indicates a concerning lack of accountability on part of the management.

One particularly troubling incident involved a fellow resident being transferred to an emergency room without proper identification or paperwork after being found unaccompanied—a scenario highlighting significant failures in patient management procedures at this facility. Further exacerbating concerns were reports of families unable to retrieve gifts or flowers intended for special occasions; such disappearances contribute to feelings of helplessness and anger among loved ones who wish nothing but comfort for their relatives in care.

Although some staff members reportedly show attentiveness—such as nurses going out of their way to cheer up residents—this does not appear consistent across all interactions within the facility’s hierarchy. The administrator has been described as dismissive and unprofessional, reflecting poorly on overall management practices. Amid rumors about transferring patients on short notice without adequate communication, family members have felt anxiety regarding access and continuity of care.

In stark contrast, accounts from another facility where one grandmother now resides portray a much more compassionate environment where needs are promptly met, including consistent use of necessary medical devices like hearing aids—something sorely lacking at prior facilities. Families report timely responses from staff who genuinely seem committed to enhancing resident well-being versus merely meeting minimum standards. This comparison solidifies concerns about what caregiver facilities should aspire toward while underscoring why so many have recommended seeking alternate places for loved ones’ care.

Ultimately, these reviews encapsulate both commendable aspects and grave shortcomings within caregiving environments; while it's crucial we recognize efforts made by dedicated staff members striving daily to improve lives, systemic issues must also be addressed vigorously if we are ever going truly protect our most vulnerable populations from harm or neglect in times when they need support most critically.

Hospitals

• WakeMed Health & Hospitals (0.3 miles)
• WakeMed Heart Center (0.3 miles)
• Duke Raleigh Hospital (3.6 miles)
• Wakemed Garner Healthplex (6 miles)
• UNC Specialty Women's Center at Rex (7.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Walmart Pharmacy (3.9 miles)
• Knightdale Pharmacy (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.1 miles)

Physicians

• Alliance Medical Ministry (0.5 miles)
• Family Medical Associates of Raleigh (3.4 miles)
• Duke Primary Care Knightdale (3.8 miles)
• Wake Radiology Diagnostic Imaging (4.2 miles)
• Knightdale Family Medicine (5 miles)
• Rajendra L Nigalye (5.7 miles)
• Midtown Dermatology (6.1 miles)

Theaters

• Alamo Drafthouse Raleigh (1.3 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.8 miles)
• Starbucks (6 miles)
• Starbucks (8.3 miles)
• Starbucks (8.4 miles)

Places of Worship

• Beacon Baptist Church (1.7 miles)
• Gethsemane Lutheran Church (7 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (1.7 miles)
• Cook Out (2.2 miles)
• Waffle House (2.3 miles)
• Buffalo Brothers Pizza & Wing (2.6 miles)
• Brass Tap & Billiards (2.7 miles)
• Golden Corral (2.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.9 miles)

Parks

• Marsh Creek Park (2.7 miles)
• Chavis Park (2.8 miles)
• Biltmore Hills Park (3.6 miles)
• Dorothea Dix Park (4.3 miles)
• Buffaloe Road Athletic Park (4.3 miles)
• Eastgate Park (4.4 miles)
• Carolina Pines Dog Park (5.4 miles)

Transportation

• Enterprise Rent-A-Car (4.9 miles)