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3 from 87 reviews
5 stars
31
4 stars
11
3 stars
6
2 stars
9
1 stars
30
Overall Review of Capital Nursing And Rehabilitation Center
differentiator9 reviews mention this
Rehab therapy gets strong praise
Physical and occupational therapy is a frequent bright spot for residents and families.
Multiple reviews single out therapyâespecially PT/OTâas effective and supportive, with some people saying it helped them regain walking or recover faster. A few reviews also describe therapists as friendly, encouraging, and informative. At the same time, there are also complaints that therapy didnât match what was promised, including concerns about being billed for services not delivered.
common14 reviews mention this
Staff kindness and responsiveness
Many residents describe staff who treat them with respect and follow up when concerns come up.
Across reviews, families commonly describe the staff as friendly, helpful, and respectful, with caregivers going out of their way to support residents and visitors. Some reviewers say the facility feels welcoming and that staff respond to needs in a timely way. There are also negative reviews that criticize communication and day-to-day care, including specific concerns about staff availability and how issues are handled.
caveat7 reviews mention this
Cleanliness is mixed
Reviews about cleanliness range from âspotlessâ to complaints about odors and dirty rooms.
Several reviewers praise cleanliness, describing a spotless facility and saying it stays fresh and odor-free. Other reviews take the opposite view, citing musty smells, dirty or smelly rooms, and inadequate cleaning. When cleanliness is described negatively, it often appears alongside concerns about overall care and resident comfort.
caveat10 reviews mention this
Communication and admin processes frustrate
Communication problems with phones, portals, and administration come up repeatedly in critical reviews.
A number of reviews mention difficulty getting answers by phone and frustrations with administrative responsiveness and follow-through. Some also describe gaps in documentation or patient portals, and delays in updates. Negative reviews also include examples of unresolved concerns and a lack of accountability, while a smaller set of reviews say administration is responsive and helps families with needs.
common8 reviews mention this
Food quality draws both praise and complaints
Dining is talked about often, with some residents saying the food is better than expected.
Several reviews describe meals positively, including comments that food is decent, not like hospital food, and even well worth it. Others are critical, saying food is not good, cold, or disappointing. Because dining is discussed on both sides, it doesnât land as a consistently shared experience across reviewers.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Capital Nursing And Rehabilitation Center on seniors.fyi includes 4 photos including images showing interior, appliances, fridge, building, trees, parking, physical therapy, rehabilitation, and more.
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Exercise Equipment, Rehabilitation, and Physical Therapy
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