Summerstone Health And Rehabilitation Center

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  • Interior

    A cozy waiting room with comfortable leather chairs and warm lighting.

  • Living Room

    A cozy living room with comfortable seating, a fireplace, and a television.

  • Building

    A building with a covered entrance and landscaped surroundings.

  • Architecture

    A large building with a parking lot under a partly cloudy sky.

  • Bedroom

    A spacious apartment interior featuring an open kitchen and bedroom area with hardwood flooring.

  • Hallway

    A nurse assists an elderly person in a wheelchair down a hallway.

  • Exercise Equipment

    A spacious physical therapy room equipped with rehabilitation tools and exercise ramps.

  • Gym

    A spacious and well-lit gym with modern exercise equipment.

  • Healthcare

    A physical therapist assists a patient with exercises using a ball during a rehabilitation session.

  • Fitness

    Interior view of a rehabilitation center equipped with exercise machines.

  • Rehabilitation

    An elderly woman receives assistance from a healthcare professional during a physical therapy session.

Summerstone Health And Rehabilitation Center

485 Veterans Way, Kernersville, NC 27284

For more information about senior living options: (844) 490-3973

3.2 from 100 reviews
5 stars
41
4 stars
13
3 stars
5
2 stars
6
1 stars
35

Skilled Nursing Facility

Overall Review of Summerstone Health And Rehabilitation Center

Pros

  • pro The staff could not have been kinder or more accommodating and reassuring to her.
  • pro The facility was clean and well-kept, with helpers and smiling staff available at all times.
  • pro The rehab department took extra time and patience to help her regain confidence in moving and transferring herself.
  • pro The caregivers went out of their way to make her feel comfortable, secure, and safe.
  • pro Teresa in the business office, Kristi at the front desk, and Keyon in transportation were praised for their helpfulness and reliability.
  • pro The care team handled things with grace and extra smiles, making her feel at ease.
  • pro The reviewer would highly recommend the facility to others facing similar issues.

Cons

  • pro The meals are inadequate and often served cold, consisting of minimal bread, a hotdog, and a few broccoli florets.
  • pro The reviewer would not recommend this facility due to neglect and poor care.
  • pro The rehab care did not improve the patient's mobility, and communication from staff was poor.
  • pro There is inconsistent information from staff about patient care.
  • pro CNAs are overworked, compromising the level of patient assistance.
  • pro Loved ones are left alone and not properly cared for, risking health issues.
  • pro Some staff, including a named nurse and CNA, are rude, disrespectful, and unprofessional.
  • pro The facility has caused distress and broken trust for families.
  • pro Pain and basic needs are ignored; the environment feels neglected rather than healing.
  • pro Ice machines were broken for extended periods, leaving residents without access to cold drinks.
  • pro There are long delays for help, with rooms not cleaned promptly and overall slow response.
  • pro Scheduling and transportation are poorly managed, leading to missed appointments and poor coordination.

Review

Across a range of experiences, Summerstone Health and Rehab Center in Kernersville appears to embody a paradox: some reviewers praise aspects of the facility and certain staff, while many others describe serious concerns about nutrition, treatment, safety, and day-to-day responsiveness. Several people point to a recently built, clean environment as a potential strength, yet they also flag systemic issues that undermine the quality of care. The overall impression left by these accounts is one of mixed signals: a modern setting that can feel cold or unresponsive when residents and families need attention most.

Nutrition and daily care emerge as a frequent flashpoint. Multiple reviewers express deep dismay at dinner and other meals, describing meals as sparse, poorly composed, or served cold - examples include "1 slice of sandwich bread with a hotdog weenie" and "3 broccoli florets," or folded tortillas with minimal cheese and a small amount of soup. Such impressions feed broader worries about nourishment for patients who are trying to regain strength. Beyond meals, some narratives detail inadequate basic care, with complaints about baths not occurring for days and residents left uncomfortable or unattended. The combination of insufficient nutrition and delayed personal care paints a troubling picture of a facility that may not be meeting fundamental patient needs.

Staff behavior and culture are central threads running through many reviews. A number of accounts describe rude or dismissive conduct from staff, with specific mentions of individuals - such as a nurse perceived as disrespectful or a CNA who is described as aggressive toward a patient. Several reviewers highlight inconsistent communication: one day a staff member says one thing and the next day another says something different, leaving families uncertain about a loved one's status, pain levels, or progress. Accusations of overworked CNAs, "no compassion," and a sense that certain staff prioritize appearances or social events over patient care further color the concerns. Taken together, these stories suggest that for some residents, the emotional climate is not supportive, and trust between families, patients, and caregivers can be hard to establish.

Rehabilitation experiences reveal a sharp divide in outcomes. On one hand, there are stark criticisms that rehab was insufficient or not focused on helping a patient regain mobility - one reviewer described a mother (or mother-in-law) who was "drugged up," sleepy, and received little benefit from therapy, with very limited improvement in standing or walking after a two-week stay. Miscommunication about progress and next steps compounded frustration. On the other hand, there are glowing endorsements from another family who speak of exceptional rehab care for a grandmother with Alzheimer's, where therapists and aides patiently engaged the patient, took time to explain transfers, and offered reassurance. That positive vignette credits specific rehab staff and notes sustained, compassionate attention, underscoring that the quality of rehab at this facility can vary dramatically depending on who is involved.

Administrative logistics and coordination appear as another frequent grievance. Families recount missed or late scheduling of follow-up appointments, transportation hiccups, and incomplete handoffs between the rehab team and physicians. A recurring theme is the need for families to stay closely involved and proactive to ensure that health reports are shared, transportation is arranged, and appointments occur on time. In one notably positive exception, a staff member named Keyon is praised for stepping in to transport a patient and to resolve timing issues; others commend Kristi at the front desk and Teresa in the business office for their efforts in navigating administrative challenges. Still, the overall sentiment is that better internal communication and more reliable systems are essential to prevent critical gaps in care.

Despite the persistent criticisms, there are still moments of warmth and gratitude that cannot be ignored. One long, reflective account recounts the care of a beloved grandmother who lived with advanced Alzheimer's and how a broad team - Dr. Oscar, Kristi, Cherie, Deb in rehab, Jeffrey, Elsie, Lisa, Taisa, DeeBo, and many CNAs - made her feel safe, comfortable, and validated. That story emphasizes not only professional competence but also the human touch: casual chats about a patient's cat, time spent sitting with her to ease anxiety, and a steady presence that reassured both patient and family. The positive tone of this account stands in meaningful relief to many negative reports and demonstrates that compassionate care can flourish within the same facility.

In sum, the body of feedback paints Summerstone Health and Rehab Center as a place of both potential and peril. The facility is repeatedly described as clean and well-kept, with staff who can be kind, patient, and dedicated - especially in cases where front-line workers go above and beyond. Yet many reviews highlight serious gaps: inconsistent care, inadequate attention to pain and comfort, meals that fail to meet basic nutritional needs, and frustrating administrative barriers that interrupt timely treatment. Some residents and families report courageously exposing problems and seeking improvements, while others warn against placing loved ones there without careful monitoring and active advocacy. For anyone considering this facility, the recurring advice is to prepare for heightened oversight, ask pointed questions about therapy and care plans, confirm meal practices and bathing routines, and identify trusted staff members who can serve as reliable points of contact. The overarching message is clear: while Summerstone has the scaffolding to deliver solid care, its success depends on proactive engagement from families and a commitment from leadership to address the current gaps in service, communication, and compassionate care.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Piedmont Triad International (6 miles away) Piedmont Triad International (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Summerstone Health And Rehabilitation Center in Kernersville, NC is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The center features a beauty salon where residents can indulge in haircuts, styling, and other grooming services. Each room is equipped with cable or satellite TV for entertainment purposes. Community operated transportation is available for residents who need to run errands or attend appointments outside the facility.

For those who enjoy spending time on the computer or staying connected digitally, there is a dedicated computer center with high-speed internet access. Dining experiences are made enjoyable in the elegant dining room that offers restaurant-style dining. A fitness room is available to promote physical health and wellness among residents.

Summerstone also provides fully furnished living spaces for convenience and ease of move-in. Additionally, residents can engage in various recreational activities at the gaming room, garden, small library, and outdoor spaces within the center. Phone services are available via telephone provided in each room.

Residents can take advantage of move-in coordination services to facilitate a smooth transition into their new home. Housekeeping services ensure that living quarters are kept neat and clean at all times.

Transportation arrangements are made for non-medical needs as well as doctor's appointments. The wellness center promotes overall well-being through various programs and activities.

In terms of care services, Summerstone offers 24-hour call systems and supervision to ensure the safety and security of residents at all times. Trained staff members provide assistance with daily living activities such as bathing, dressing, and transfers.

Special dietary needs such as diabetes diets or other restrictions are accommodated during meal preparation and service. Medication management ensures that residents receive timely administration of their medications.

The center also emphasizes mental wellness with dedicated programs aimed at promoting emotional well-being among residents. Planned day trips, resident-run activities, scheduled daily activities, and concierge services keep residents engaged and entertained.

Furthermore, Summerstone is conveniently located near two restaurants and a place of worship, allowing residents to easily access these amenities within the community. Overall, Summerstone Health And Rehabilitation Center in Kernersville, NC offers a comfortable and inclusive environment where residents can thrive and enjoy their golden years.

Videos

Nearby Places of Interest

Restaurants

  • McDonald's (3.5 miles)
  • Cracker Barrel Old Country Store (3.7 miles)
  • McAlister's Deli (6.2 miles)
  • Chick-Fil-A (6.3 miles)
  • Porterhouse Burger Company (6.4 miles)
  • Chicken Salad Chick (6.6 miles)
  • Salsarita's Fresh Mexican Grill (6.6 miles)

Places of Worship

  • Immaculate Heart of Mary Catholic Church (4.5 miles)
  • Lindley Park Baptist Church (11.3 miles)
  • Christ United Methodist Church (11.3 miles)
  • Pinecroft Baptist Church (12.5 miles)
  • St John's Lutheran School (13.2 miles)

Hospitals

  • Bethany Cardiology (6 miles)
  • Wake Forest Univ Bapt Med Center (11.7 miles)
  • WFBH Ardmore Tower (12.4 miles)

Parks

  • Union Cross Park (6.1 miles)
  • Salem Lake Trail (8.1 miles)
  • Miller Park (13.1 miles)

Cafes

  • Panera Bread (6.2 miles)
  • Starbucks (8.8 miles)
  • Starbucks (9 miles)
  • Starbucks (10.8 miles)
  • Krankies Coffee (10.8 miles)
  • Starbucks (11.9 miles)
  • Caribou Coffee (12.1 miles)

Pharmacies

  • Walgreens (6.4 miles)
  • Walgreens (7.4 miles)
  • Express Scripts Holding Co. (7.6 miles)
  • CVS Pharmacy (7.6 miles)
  • Target Pharmacy (8.5 miles)
  • Walmart Pharmacy (8.6 miles)
  • Walmart Pharmacy (9 miles)

Theaters

  • Regal Palladium & IMAX (6.4 miles)
  • AMC CLASSIC Greensboro 18 (9.9 miles)
  • Regal Greensboro Grande & RPX (11.8 miles)

Physicians

  • Eagle Family Medicine (8.8 miles)
  • Northwest Pediatrics (9.3 miles)
  • Guilford Family Dentistry (9.8 miles)
  • Eagle Family Medicine at Brassfield (10.6 miles)
  • LeBauer HealthCare at Brassfield (10.7 miles)
  • Skin Surgery Center (10.7 miles)
  • Nh New Garden Med Asso (10.7 miles)

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