Overall Review of Maple Grove Health And Rehabilitation Center
common
16 reviews mention this
Staff kindness is often mentioned
Residents and families frequently describe staff as kind and respectful.
Multiple reviews highlight respectful, helpful interactions and compassionate care, including attentive help during visits and short-term rehab. Some reviewers also say staff answered questions, treated them well, and helped them feel confident in the care. At the same time, other reviews give the opposite impression, describing rude interactions and poor responsiveness, which keeps the overall experience uneven.
common
2 reviews mention this
Food gets positive comments
Dining receives positive notes, including comments about taste and appetite.
A couple of reviewers specifically call out the food as good, including one comment that a resident gained weight. This lines up with the community offering restaurant-style dining and meal preparation as part of daily services. Elsewhere, reviews focus more on nursing care and cleanliness than meals, so dining praise appears more limited than other themes.
caveat
16 reviews mention this
Cleanliness and odors vary
Cleanliness is inconsistent, with some reviewers describing strong odors and unclean conditions.
Several reviews praise the facility as clean, with fresh-smelling areas and reports of clean beds and linens. Other reviewers describe major sanitation and hygiene concerns, including feces on floors, bed sores, soiled linens, and a building smell described in harsh terms. Even when some areas are described as kept up, the repeated reports of odors or hygiene problems make cleanliness a clear point of concern for potential residents.
caveat
4 reviews mention this
Understaffing affects care
Some residents and families say understaffing undermines dependable care.
A few reviews directly mention understaffing and describe it as a reason they did not trust the care being provided. Others describe lapses that appear tied to coverage, such as not having an assigned aide and delays or missed steps around resident needs. Even with positive experiences reported in other reviews, staffing concerns come up often enough to be a key consideration.
caveat
8 reviews mention this
Communication can be difficult
Families describe trouble reaching staff and delays in follow-through.
Some reviewers report difficulty communicating with the front desk and nursing staff, including hang-ups and not being able to reach someone by phone. There are also accounts of delays related to paperwork and missed appointments, which reviewers connect to coordination problems with staffing and transportation. A few others say management was available and questions were answered, but the communication complaints are consistent across multiple narratives.
common
3 reviews mention this
Activities keep residents engaged
Residents and visitors mention ongoing activities and resident time outside the room.
Some reviews describe the facility as having activities for residents, including an observation of a lively courtyard or common-area time. Another reviewer mentions a steady schedule of things to do, including tier systems and frequent activities for guests. While activities show up positively in these accounts, other reviews spend more attention on clinical and cleanliness issues than on programming.
common
2 reviews mention this
Nearby dining and clinics
Common errands are within a short drive.
For visitors, there are nearby places for meals and quick stops, including multiple restaurants and pharmacies in the surrounding area. Nearby options include Stamey's Barbecue, Hops Burger Bar, and Walgreens, along with medical offices and imaging nearby for appointment needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
210 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Piedmont Triad International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Strong skilled nursing and diabetic care with social spaces and nearby amenities.
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