Willow Creek Nursing And Rehabilitation Center

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  • Interior

    A woman in a pink sweater seated and smiling indoors.

  • Decor

    A cozy living room with a sofa, armchair, TV, and decorative elements.

  • Living Room

    A spacious living room with elegant furniture and decor.

  • Bedroom

    A person enjoying a moment with a Pomeranian dog in a hospital setting.

  • Windows

    A simple bedroom with a bed, wardrobe, television, and a window with blinds.

  • Healthcare

    A simple hospital room with a single bed and a window with closed blinds.

Willow Creek Nursing And Rehabilitation Center

2401 Wayne Memorial Drive, Goldsboro, NC 27534

For more information about senior living options: (844) 490-3973

2.4 from 65 reviews
5 stars
14
4 stars
6
3 stars
7
2 stars
2
1 stars
36

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    Overall Review of Willow Creek Nursing And Rehabilitation Center

    Pros

    • pro The staff were very caring and understanding toward families.
    • pro The therapist was awesome and the activities were non-stop.
    • pro The facility's cleanliness and staff professionalism were impressive.
    • pro Michelle Mills, a nurses aide, provided warm, gentle, and pleasant care for residents.
    • pro Leigh Panashy, the social worker, went above and beyond to help with insurance and home healthcare.
    • pro Willow Creek's care allowed meaningful time with loved ones and pets.
    • pro The nurses and staff are top notch and always willing to help.
    • pro The rehab therapy team was kind, caring, and highly effective.
    • pro The staff were professional, courteous, and the facility was consistently clean.
    • pro The rehab program was very beneficial to patients.
    • pro CNA staff went above and beyond expectations.
    • pro The dementia care provided was very kind and attentive.

    Cons

    • pro The facility was described as a "freaking DUMP" where medical attention was ignored until dialysis.
    • pro The nursing staff were described as a nightmare to deal with, with families told to bring medications from home and suspicions of insurance billing.
    • pro The nighttime staff were described as rude and unprofessional, lacking respect and empathy.
    • pro The facility was described as dirty with cockroaches and the food as disgusting and not fit for a dog.
    • pro A reviewer claimed residents were tossed out unless they signed over their Social Security checks, with a court fight over thousands of dollars and unclear charges.
    • pro There were reports of improper billing, including meals billed to insurance and meals delivered hours before the patient arrived.
    • pro Personal belongings and mail were reported as mishandled or stolen, indicating poor care.
    • pro Therapy did not help the patient regain walking ability and therapists did not get patients out of bed enough, hindering rehabilitation.

    Review

    Willow Creek draws a wide range of opinions from families and residents, with many reviewers expressing heartfelt gratitude for certain staff members and the compassion they witnessed, while others recount serious concerns about safety, communication, and administration. Across the board, the facility is described as a place where care decisions and day-to-day interactions vary significantly depending on who is involved, the department serving the resident, and the particular timeframe of the stay. Several families emphasize the emotional weight of placing a loved one in rehab or long-term care, noting that the personal demeanor of caregivers can make a meaningful difference even when other issues arise.

    Numerous posts highlight positive, memorable experiences with individual staff members and with therapy services. Families repeatedly praise the treatment they received from therapists and rehabilitation teams, with one reviewer calling the physical therapy and occasional therapy "very beneficial" and another noting the rehab staff as especially capable and supportive. A nurse's aide named Michelle Mills is singled out for praise, described as warm, gentle, and consistently kind in her care for a loved one. The social worker Leigh Panashy is also commended for going "above and beyond" in navigating insurance and home care planning, helping families move forward with services despite the maze of eligibility and coverage hurdles. The sentiment from these accounts is that, when the people in the building bonded with a patient, the quality of care felt high and the family found comfort during a stressful process. There are also stories of successful discharges and recoveries, with families expressing confidence in the rehab program and in staff who helped their loved ones regain function and return home safely.

    In addition to clinical care, several reviewers emphasize the humane, supportive atmosphere that allowed for personal connections and even non-traditional comfort, such as allowing time with a pet. One family shared that their loved one could spend time with a cherished fur baby, and that this small detail mattered deeply. Others describe the nursing and therapy teams as "top notch," with caregivers who were available, encouraging, and genuinely invested in the resident's progress. When families felt included and informed, the overall impression was very positive, and some reviewers say they would definitely recommend Willow Creek for rehab or memory-care needs, particularly praising the competence and compassion of the caregivers who worked with their loved ones.

    However, the reviews are not uniformly positive, and several recurring concerns surface about care quality, safety, and the administrative experience. Some reviewers report that the rehabilitation services did not meet expectations - specifically that physical therapy and occupational therapy staff did not mobilize residents enough or push for activities that would help restore walking and other functional abilities. These concerns are paired with broader worries about resource stewardship and the continuity of care, such as delays or gaps in addressing equipment needs (for example, a wheelchair that was not retrieved promptly or at all) and questions about how quickly care plans were updated in response to a patient's changing condition. A few accounts describe deteriorations in a resident's health after admission, including a case where pneumonia developed and the resident subsequently declined, prompting alarm about the quality of ongoing monitoring and safety.

    Financial and administrative tensions appear in several reviews as well. Critics describe billing and insurance issues in terms of overcharges, unclear charges, and disagreements about what was billed and why. One account portrays a highly contentious dispute involving discharge timing and financial settlements, with allegations that services or accommodations were withheld unless the resident or family signed over benefits. There are mentions of lawsuits and formal dispute processes, which underscore a perception among some families that financial and administrative practices were not transparent or fair. In parallel, communication problems emerge as a common frustration: difficulties reaching staff by phone, unanswered calls, and a lack of timely updates about a resident's status or upcoming appointments. In some cases, families expressed a need for more reliable, direct points of contact within the administration or social work teams.

    Cleanliness and environment are another axis of critique. A minority of accounts describe unsanitary conditions or substandard dining experiences, with one reviewer labeling the facility as dirty and infested with cockroaches and another calling the food "disgusting." These strong negative impressions contrast sharply with the cleaner-and-professional image praised by other families, illustrating how experiences can diverge within the same facility. The divergence in environmental quality appears to influence overall satisfaction and trust in Willow Creek, contributing to opinions that range from strong endorsements to firm cautions against admission.

    In sum, Willow Creek presents a complex picture: for some families, the staff - especially certain nurses aides, therapists, and social workers - delivered compassionate, effective, and personalized care that supported recovery, dignity, and family peace of mind. For others, critical concerns about communication, billing practices, safety, and basic facility conditions overshadow the positive moments, leading to strong negative impressions and one reviewer's declaration that they would not recommend the place at all. Prospective families or patients reading these accounts should weigh both the standout, staff-centered positives and the substantial, sometimes systemic challenges highlighted here. When possible, seeking direct contacts with trusted team members (such as specific aides, therapists, and the social worker) and requesting clear, written care and billing plans may help illuminate what to expect in a given situation.

    Features

    Housing

    • 200 resident community capacity 200 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Willow Creek Nursing And Rehabilitation Center in Goldsboro, NC is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a comprehensive list of amenities such as a beauty salon, cable or satellite TV, computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination, outdoor space, private bathrooms, restaurant-style dining area, small library, telephone access, transportation arrangement (non-medical), transportation to doctors' appointments, wellness center and Wi-Fi/high-speed internet.

    In terms of care services, Willow Creek Nursing And Rehabilitation Center offers 24-hour call system and supervision to ensure the safety of residents at all times. Trained staff are available to assist with activities of daily living such as bathing and dressing. The community also provides assistance with transfers for those who have mobility issues. Moreover, special dietary restrictions like diabetes diets are accommodated to meet the unique needs of residents. Medication management is provided to ensure that medications are taken correctly and on time. Mental wellness programs are offered for the emotional and psychological well-being of residents.

    When it comes to dining options, Willow Creek Nursing And Rehabilitation Center caters to special dietary restrictions so that every resident can enjoy nutritious and delicious meals.

    Residents at this assisted living community can participate in a variety of activities designed to keep them engaged and active. These include concierge services for personalized assistance with various needs or requests. Fitness programs are available for those who want to maintain their physical health. Planned day trips offer opportunities for residents to explore new places or engage in recreational activities outside the community's premises. Resident-run activities encourage socialization among peers while scheduled daily activities provide structure and entertainment throughout the day.

    Overall, Willow Creek Nursing And Rehabilitation Center ensures that its residents receive personalized care in a comfortable environment where their physical and emotional needs are met while offering a range of amenities and activities to enhance their quality of life.

    Nearby Places of Interest

    This area of Goldsboro, North Carolina is located approximately 20-21 miles away from popular dining options such as Wendy's, Cook Out, McDonald's, Cracker Barrel, Chick-Fil-A, and Texas Steakhouse & Saloon. Additionally, there is a Starbucks cafe located within 21.6 miles for those who enjoy coffee and light snacks. The presence of these well-known chain restaurants suggests that this area offers convenient dining options for residents, with a variety of choices to suit different tastes. Furthermore, the proximity to these establishments may provide a sense of comfort and accessibility for seniors looking to enjoy meals outside their home without having to travel too far.

    Restaurants

    • Wendy's (20.4 miles)
    • Cook Out (20.5 miles)
    • McDonald's (20.5 miles)
    • Cracker Barrel (21.1 miles)
    • Chick-Fil-A (21.3 miles)
    • McDonald's (21.5 miles)
    • Texas Steakhouse & Saloon (21.6 miles)

    Cafes

    • Starbucks (21.6 miles)

    Frequently Asked Questions

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