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3.2 from 70 reviews
5 stars
36
4 stars
2
3 stars
0
2 stars
2
1 stars
30
Overall Review of Woodlands Nursing & Rehabilitation Center
common10 reviews mention this
Cleanliness comes up often
Residents and families frequently mention the facility looks clean and well-kept.
Many reviewers describe the building as clean, including comments about floors, rooms, and an overall fresh condition. Some also mention odor being a problem or call out specific issues like mold, sticky floors, and dirty rooms. A few families add that recent improvements helped the facility feel better maintained. Overall, cleanliness is a frequent topic, with both praise and serious complaints showing up in the reviews.
differentiator7 reviews mention this
Rehab therapy drives progress
Rehabilitation and therapy are a key reason families talk positively about Woodlands.
Several reviews highlight rehabilitation progress, naming therapy as part of recovery and regained mobility. Families also describe therapists as knowledgeable, encouraging, and helpful, including specific thanks to physical therapy staff. A few reviewers frame their stays around starting therapy or having access to PT/OT for specialized needs. While most mentions in this theme are positive, they still consistently tie the experience to the rehab process rather than just general support.
common5 reviews mention this
Food quality is mixed
Residents mention food quality and dining setup, but experiences vary.
Some reviewers say the food is above average or that dining room presentation looks organized, with meal trays and meals described positively. Others mention problems like cold food or a lacking dietary department. A few comments connect dining to broader impressions of how the facility is improving or keeping day-to-day comfort in mind. Dining is therefore discussed in both directions across the reviews.
caveat5 reviews mention this
Communication and call access falter
Multiple reviews report difficulty reaching staff by phone and delays in communication.
Several reviewers say they could not reach staff when they called, including claims that phones went unanswered or calls were not returned. Others describe breakdowns in coordination, like transportation issues and lack of responsiveness from administration. There are also complaints about how families were kept out of the loop for care-related updates. Taken together, communication and call access show up as a recurring concern for those who left critical feedback.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
80 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Fayetteville Municipal (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Cape Fear Valley (0.7 miles)
North Ramsey Dialysis Center (2.6 miles)
Cape Fear Orthopaedic Clinic (4.6 miles)
Family Medicine and Acute Care of Sandhills (14.1 miles)
Woodlands Nursing & Rehabilitation Center on seniors.fyi includes 14 photos including images showing healthcare, rehabilitation, physical therapy, exercise, nurse, assistance, brick, windows, and more.
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Landscaping, Windows, Brick, and Residential Building
Healthcare
Rehabilitation
Physical Therapy
Exercise
Nurse
Assistance
Additional Photos
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