Highland House of Fayetteville
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1700 Pamalee Dr, Fayetteville, NC 28301
For more information about senior living options: (844) 490-3973
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Highland House staff are caring, patient, and attentive to residents' needs. The facility has a warm, welcoming atmosphere and genuinely caring professional staff. The therapy and activities at Highland House are highly engaging and effective. The dietary and nutrition staff, along with the chefs, are great and well-regarded. The building is exceptionally clean and well-maintained. Nurses are excellent and CNAs are good to excellent. Families feel their loved ones are cared for, loved, and celebrated at Highland House. The care team works collaboratively to ensure residents feel valued and supported. Residents enjoy meaningful social activities such as bingo, games, auctions, and birthday celebrations. Highland House Rehab Center demonstrates love and concern for residents, helping them find purpose and pace.
They would not come to this facility, describing it as a funeral home and giving it 0 stars. They say the facility never answers the phone, making it dangerous to check on a loved one. They call it the worst facility in the world and wouldn't even leave a dog there. They describe the administration as horrific and note a lack of proper supplies and equipment. They claim the level of care is bare minimum, almost non-existent, with little staff attention. They report the facility almost killed a relative due to poor monitoring and neglect. They note the front desk is often unmanned and visitors are left waiting, with rude staff. They allege the hospice care is the worst, with nurses described as awful and disrespectful. They say residents are neglected and overmedicated, dehydrated and malnourished. They claim the admissions process is a joke and the facility is unorganized, with lies told by staff.Highland House is best suited for families seeking a warm, community-centered rehab and long-term care option where engaging activities, strong therapy, and genuinely caring staff are the primary draw. The facility earns praise for cleanliness, a welcoming atmosphere, and robust rehabilitation services, including wound care and physical therapy, supported by a team that often feels like family to residents. For residents who thrive on social calendars, bilingual staff, and consistent personal attention from caregivers, Highland House can deliver meaningful, day-to-day quality of life. This is not the pick for those who must have flawless operations, iron-clad safety oversight, or impeccably reliable administration every hour of every day.
Those who should consider alternatives are families confronting chronic administration gaps, unreliable front-desk responsiveness, or persistent concerns about safety and basic supplies. Several reviews flag unaddressed maintenance issues, delayed or missed communications, and a sense that complaints are not resolved promptly. If a care plan hinges on meticulous oversight, zero-tolerance for communication breakdowns, or steady, predictable execution across medical and supportive services, these red flags warrant looking elsewhere. The acuity mix and staffing stability at any given time can swing noticeably, making this a higher-risk pick for long-term guardianship unless vigilance is constant.
The strongest pro?con interplay emerges when therapy, activities, and compassionate staffing align with resident needs. High marks for nursing and therapy teamwork, attentive dietary staff, and a calendar brimming with programming translate into real gains for residents seeking motivation to participate and pursue recovery goals. Cleanliness and a genuinely caring climate further amplify the positives, helping residents feel valued and engaged. Yet those gains can be undermined if administration appears overwhelmed, communication breaks occur, or essential supplies and safety measures lag. In practice, the program quality can offset many day-to-day frustrations, but it does not fully neutralize the risk posed by inconsistent leadership and operational gaps.
On the experiential side, stories from residents and families converge on several recurring threads. Positive voices highlight a caring, hard-working staff, the presence of bilingual team members, and the sense that residents are treated with warmth and respect. Rehab-focused praise is common, with mentions of physiotherapy, occupational therapy, and dietary teams going the extra mile. Conversely, a substantial portion of reviews describe frightening lapses: unresponsiveness at the front desk, insufficient staffing during crucial hours, inadequate feeding or hydration, and events that raise concerns about falls, neglect, or inappropriate hospital-level outcomes. One family even describes near-fatal risk followed by a hospital transfer, underscoring that safety cannot be assumed.
For families weighing a decision, concrete steps matter. Schedule a candid conversation with leadership to review staffing levels, caregiver-to-resident ratios, and the process for addressing complaints. Request a current care plan tied to your loved one's diagnoses and medications, and verify how often medications are reviewed and updated. Tour at different times, speak with multiple residents and families, inspect meal quality and dining service, and ask to see recent state or survey findings. Have a clear fallback plan, including alternative facilities to compare and a plan for ongoing monitoring after move-in. The right choice hinges on balancing heartfelt care and activity-driven quality of life with dependable administration and safety standards.
In the end, Highland House delivers a compelling value for families prioritizing a homey, activity-rich rehab and long-term environment where staff genuinely care. It is not the safest default for those who cannot tolerate irregular administration, limited responsiveness, or recurrent concerns over basic supplies and patient safety. Families prepared to actively supervise care, verify every claim with leadership, and insist on concrete, measurable care plans will find a path here that can work well. For others, a careful cross-check with other communities is strongly advised before committing.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Fayetteville Municipal (7 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Highland House of Fayetteville in Fayetteville, NC is an assisted living community that offers a comfortable and supportive environment for senior residents. Our community focuses on providing personalized care services to meet the unique needs of each individual.
At Highland House, we understand the importance of spirituality in our residents' lives, which is why we offer devotional services off-site to cater to their religious and spiritual needs. Additionally, our indoor common areas provide a welcoming space where residents can socialize, relax, and engage in various activities.
We prioritize the well-being of our diabetic residents by offering specialized diabetic care services. Our trained staff members are experienced in managing diabetes and will ensure that each resident receives proper monitoring and support to maintain their health.
Keeping our residents active and engaged is a top priority at Highland House. We offer devotional activities offsite, allowing residents to participate in religious events or practice their faith outside the community.
Convenience is key at Highland House, as we are located near various amenities. Residents can enjoy two cafes nearby for casual dining or coffee outings. There is also a park nearby for leisurely walks or outdoor relaxation. In case of any medical needs, there are two pharmacies conveniently located nearby, ensuring easy access to medication supplies. Furthermore, three physicians are within close proximity for regular health check-ups and medical consultations.
In terms of dining options and entertainment, Highland House is surrounded by 17 restaurants for residents to explore different cuisines and dining experiences. Additionally, there is a theater nearby for those who enjoy watching movies or live performances.
Highland House of Fayetteville offers a safe, comfortable, and engaging environment with essential amenities and convenient access to various services. We strive to provide exceptional care while promoting independence and overall well-being for our residents.
This part of Fayetteville, North Carolina, offers a convenient and accessible location for senior living. With various physicians' offices within close proximity, including Cape Fear Valley and North Ramsey Dialysis Center, residents can easily access medical care. There are also several dining options nearby, ranging from fast food to sit-down restaurants like Cracker Barrel and Hook & Reel Cajun Seafood & Bar. For entertainment, AMC Fayetteville 14 is just a short drive away. Additionally, there are pharmacies such as Walmart Pharmacy and CVS Pharmacy in the area for medication needs. With parks like Smith Lake nearby, seniors can enjoy outdoor activities as well. Overall, this neighborhood provides a mix of amenities that cater to the diverse needs of older adults looking for a comfortable and convenient living environment in Fayetteville.
Highland House of Fayetteville is located at 1700 Pamalee Dr, Fayetteville, NC 28301 in Cumberland County, North Carolina
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