Highland House of Fayetteville
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1700 Pamalee Dr, Fayetteville, NC 28301
For more information about senior living options: (844) 490-3973
The facility offers a variety of fun activities and opportunities for engagement, creating a loving environment for residents. Over the past six months, Highland House has hired fantastic staff who contribute positively to the residents' experiences. Family members who visit regularly are pleased with the way residents are treated and appreciate the activities provided. The emphasis on activities, such as singing, enriches the lives of residents with dementia.
The facility did not allow patients to leave their rooms for 9 days, leading to neglect and inadequate care. The family member experienced a lack of basic hygiene, going four days without a bath or brushing her teeth. The Director of Nursing was unresponsive to concerns raised by the family and refused to return calls. After recovering from COVID-19, the patient was placed in a broken bed without side rails, compromising her safety. Staff dismissed the patient's requests for assistance and denied her the ability to get out of bed when she wanted. The Director of Nursing called the police when confronted about care issues instead of addressing them directly.The experiences shared in the reviews highlight stark contrasts in the quality of care within long-term care facilities, emphasizing the critical importance of advocacy for nursing home residents. One review outlines a harrowing experience concerning a family member who faced serious neglect amid a COVID-19 outbreak at her facility. The account details how, after being confined to her room for nine days, she contracted COVID-19 and was subsequently placed on a designated COVID-19 Hall. During this period, she went without basic hygiene care for four days, not receiving a bath or even brushing her teeth. This level of neglect raises alarming concerns about resident care standards during high-risk situations like an infectious outbreak.
Upon recognizing these alarming conditions, the family member took steps to communicate with the facility’s Director of Nursing. However, their efforts were met with silence as calls went unreturned. When they finally received feedback from the Director, it was troublingly dismissive; she indicated that if there were concerns, family members should address them in person at the facility. This situation underscores how communication breakdowns can perpetuate inadequate care and leave families feeling powerless.
As events progressed, the family member witnessed increasingly concerning treatment of their sister as she recovered from COVID-19. Upon returning to her room post-recovery, she was placed in a broken bed without side rails—a clear violation of safety standards that could have severe implications for someone recovering from illness and lacking mobility. Reports surfaced of staff placing food trays across the room and allowing no assistance with basic requests like getting out of bed—responses that are utterly unacceptable for any caregiver responsible for vulnerable patients.
When this family member sought further dialogue with the Director to express their profound concerns over their loved one's treatment, they were met with hostility instead of cooperation. The refusal of the Director to engage in meaningful conversation led to an escalation wherein law enforcement was called on a family member simply wishing to advocate for better care for their sister. Such actions reveal systemic issues within some facilities where management may feel threatened by families asserting patient rights rather than addressing legitimate concerns regarding resident welfare.
In stark contrast to this troubling narrative is another review praising Highland House for its warm environment and dedicated staff catering specifically to residents' needs—including those living with Alzheimer’s and dementia. A family member highlighted how their mother benefited from engaging activities such as singing and crafts that provided both stimulation and joy amidst challenges posed by cognitive decline. Positive remarks emphasize Highland House's commitment over recent months to hire exceptional staff devoted to enhancing residents' quality of life through various fun activities designed especially for individuals living with dementia.
This contrasting depiction serves as a reminder that while some facilities strive toward creating positive experiences for residents—within nurturing environments filled with love and engagement—others may fall short in delivering basic human rights due diligence as demonstrated through neglectful practices during critical health crises like COVID-19 outbreaks. These testimonials underline crucial aspects surrounding long-term care: advocates must be vigilant about maintaining open lines of communication while ensuring patient rights remain paramount at all times.
Ultimately, both narratives reveal critical insights into long-term care settings today: while heartfelt stories affirming compassionate caregiving shine bright among bleak accounts signify necessary change needed within certain systems; they also highlight vital roles families play in safeguarding dignity and accountability by advocating tirelessly until proper standards are achieved consistently across every facility serving those most vulnerable among us—the elderly population reliant upon institutional support systems during life's later stages.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Fayetteville Municipal (7 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Highland House of Fayetteville in Fayetteville, NC is an assisted living community that offers a comfortable and supportive environment for senior residents. Our community focuses on providing personalized care services to meet the unique needs of each individual.
At Highland House, we understand the importance of spirituality in our residents' lives, which is why we offer devotional services off-site to cater to their religious and spiritual needs. Additionally, our indoor common areas provide a welcoming space where residents can socialize, relax, and engage in various activities.
We prioritize the well-being of our diabetic residents by offering specialized diabetic care services. Our trained staff members are experienced in managing diabetes and will ensure that each resident receives proper monitoring and support to maintain their health.
Keeping our residents active and engaged is a top priority at Highland House. We offer devotional activities offsite, allowing residents to participate in religious events or practice their faith outside the community.
Convenience is key at Highland House, as we are located near various amenities. Residents can enjoy two cafes nearby for casual dining or coffee outings. There is also a park nearby for leisurely walks or outdoor relaxation. In case of any medical needs, there are two pharmacies conveniently located nearby, ensuring easy access to medication supplies. Furthermore, three physicians are within close proximity for regular health check-ups and medical consultations.
In terms of dining options and entertainment, Highland House is surrounded by 17 restaurants for residents to explore different cuisines and dining experiences. Additionally, there is a theater nearby for those who enjoy watching movies or live performances.
Highland House of Fayetteville offers a safe, comfortable, and engaging environment with essential amenities and convenient access to various services. We strive to provide exceptional care while promoting independence and overall well-being for our residents.
This part of Fayetteville, North Carolina, offers a convenient and accessible location for senior living. With various physicians' offices within close proximity, including Cape Fear Valley and North Ramsey Dialysis Center, residents can easily access medical care. There are also several dining options nearby, ranging from fast food to sit-down restaurants like Cracker Barrel and Hook & Reel Cajun Seafood & Bar. For entertainment, AMC Fayetteville 14 is just a short drive away. Additionally, there are pharmacies such as Walmart Pharmacy and CVS Pharmacy in the area for medication needs. With parks like Smith Lake nearby, seniors can enjoy outdoor activities as well. Overall, this neighborhood provides a mix of amenities that cater to the diverse needs of older adults looking for a comfortable and convenient living environment in Fayetteville.
Highland House of Fayetteville is located at 1700 Pamalee Dr, Fayetteville, NC 28301 in Cumberland County, North Carolina
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