Highland House of Fayetteville

Pros

• The facility offers a variety of fun activities and opportunities for engagement, creating a loving environment for residents.
• Over the past six months, Highland House has hired fantastic staff who contribute positively to the residents' experiences.
• Family members who visit regularly are pleased with the way residents are treated and appreciate the activities provided.
• The emphasis on activities, such as singing, enriches the lives of residents with dementia.

Cons

• The facility did not allow patients to leave their rooms for 9 days, leading to neglect and inadequate care.
• The family member experienced a lack of basic hygiene, going four days without a bath or brushing her teeth.
• The Director of Nursing was unresponsive to concerns raised by the family and refused to return calls.
• After recovering from COVID-19, the patient was placed in a broken bed without side rails, compromising her safety.
• Staff dismissed the patient's requests for assistance and denied her the ability to get out of bed when she wanted.
• The Director of Nursing called the police when confronted about care issues instead of addressing them directly.

Review

The experiences shared in the reviews highlight stark contrasts in the quality of care within long-term care facilities, emphasizing the critical importance of advocacy for nursing home residents. One review outlines a harrowing experience concerning a family member who faced serious neglect amid a COVID-19 outbreak at her facility. The account details how, after being confined to her room for nine days, she contracted COVID-19 and was subsequently placed on a designated COVID-19 Hall. During this period, she went without basic hygiene care for four days, not receiving a bath or even brushing her teeth. This level of neglect raises alarming concerns about resident care standards during high-risk situations like an infectious outbreak.

Upon recognizing these alarming conditions, the family member took steps to communicate with the facility’s Director of Nursing. However, their efforts were met with silence as calls went unreturned. When they finally received feedback from the Director, it was troublingly dismissive; she indicated that if there were concerns, family members should address them in person at the facility. This situation underscores how communication breakdowns can perpetuate inadequate care and leave families feeling powerless.

As events progressed, the family member witnessed increasingly concerning treatment of their sister as she recovered from COVID-19. Upon returning to her room post-recovery, she was placed in a broken bed without side rails—a clear violation of safety standards that could have severe implications for someone recovering from illness and lacking mobility. Reports surfaced of staff placing food trays across the room and allowing no assistance with basic requests like getting out of bed—responses that are utterly unacceptable for any caregiver responsible for vulnerable patients.

When this family member sought further dialogue with the Director to express their profound concerns over their loved one's treatment, they were met with hostility instead of cooperation. The refusal of the Director to engage in meaningful conversation led to an escalation wherein law enforcement was called on a family member simply wishing to advocate for better care for their sister. Such actions reveal systemic issues within some facilities where management may feel threatened by families asserting patient rights rather than addressing legitimate concerns regarding resident welfare.

In stark contrast to this troubling narrative is another review praising Highland House for its warm environment and dedicated staff catering specifically to residents' needs—including those living with Alzheimer’s and dementia. A family member highlighted how their mother benefited from engaging activities such as singing and crafts that provided both stimulation and joy amidst challenges posed by cognitive decline. Positive remarks emphasize Highland House's commitment over recent months to hire exceptional staff devoted to enhancing residents' quality of life through various fun activities designed especially for individuals living with dementia.

This contrasting depiction serves as a reminder that while some facilities strive toward creating positive experiences for residents—within nurturing environments filled with love and engagement—others may fall short in delivering basic human rights due diligence as demonstrated through neglectful practices during critical health crises like COVID-19 outbreaks. These testimonials underline crucial aspects surrounding long-term care: advocates must be vigilant about maintaining open lines of communication while ensuring patient rights remain paramount at all times.

Ultimately, both narratives reveal critical insights into long-term care settings today: while heartfelt stories affirming compassionate caregiving shine bright among bleak accounts signify necessary change needed within certain systems; they also highlight vital roles families play in safeguarding dignity and accountability by advocating tirelessly until proper standards are achieved consistently across every facility serving those most vulnerable among us—the elderly population reliant upon institutional support systems during life's later stages.

This part of Fayetteville, North Carolina, offers a convenient and accessible location for senior living. With various physicians' offices within close proximity, including Cape Fear Valley and North Ramsey Dialysis Center, residents can easily access medical care. There are also several dining options nearby, ranging from fast food to sit-down restaurants like Cracker Barrel and Hook & Reel Cajun Seafood & Bar. For entertainment, AMC Fayetteville 14 is just a short drive away. Additionally, there are pharmacies such as Walmart Pharmacy and CVS Pharmacy in the area for medication needs. With parks like Smith Lake nearby, seniors can enjoy outdoor activities as well. Overall, this neighborhood provides a mix of amenities that cater to the diverse needs of older adults looking for a comfortable and convenient living environment in Fayetteville.

Physicians

• Cape Fear Valley (0.4 miles)
• North Ramsey Dialysis Center (2.8 miles)
• Cape Fear Orthopaedic Clinic (4.7 miles)
• Family Medicine and Acute Care of Sandhills (13.9 miles)

Restaurants

• Little Caesars Pizza (1.3 miles)
• McDonald's (1.4 miles)
• Sonic Drive-In (1.9 miles)
• Cracker Barrel (2 miles)
• Logan's Roadhouse (2 miles)
• Hook & Reel Cajun Seafood & Bar (2 miles)
• Luigi's Italian Restaurant & Bar (2.1 miles)

Theaters

• AMC Fayetteville 14 (2.8 miles)

Cafes

• Lol Tea and Coffee (2.8 miles)
• Starbucks (3.1 miles)

Parks

• Smith Lake (2.9 miles)

Pharmacies

• Cape Fear Discount Drugs North (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• Womack Pharmacy Annex (5.1 miles)
• Anderson Creek Pharmacy (11.8 miles)
• CVS Pharmacy (13.8 miles)

Hospitals

• Womack Army Medical Center (6 miles)